Very bad and lagging
Doesn’t help say logged in already and goes round and round
Extremely frustrating and stressful
This app is not functioning properly. I was unable to complete the identity verification process, and I was locked out of the app after my very first attempt. The message says I have been locked out for one hour because I supposedly used the app without completing all the steps several times, which is simply not what happened.
On top of this, my application cannot be found, leaving me unable to continue my EU Settlement Scheme application. This is extremely stressful because I am now at risk of failing to complete my application due to technical problems with the app.
I have also raised multiple incident tickets with support about these issues. I received emails stating that the incidents had been “resolved,” but nothing was actually resolved. I am still experiencing exactly the same problems and remain unable to complete my application.
An immigration application is extremely important, and people should not be put at risk because of technical problems with the official app. Please take these issues seriously, investigate them properly, and provide a reliable solution or alternative for applicants who cannot complete the process through the app.
On top of this, my application cannot be found, leaving me unable to continue my EU Settlement Scheme application. This is extremely stressful because I am now at risk of failing to complete my application due to technical problems with the app.
I have also raised multiple incident tickets with support about these issues. I received emails stating that the incidents had been “resolved,” but nothing was actually resolved. I am still experiencing exactly the same problems and remain unable to complete my application.
An immigration application is extremely important, and people should not be put at risk because of technical problems with the official app. Please take these issues seriously, investigate them properly, and provide a reliable solution or alternative for applicants who cannot complete the process through the app.
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Shows Document already uploaded
Shows document already uploaded but doesn’t allow to go further and then block the account for an hour. Please fix this
Passport Scan Not Working
Scanning the passport chip with NFC works perfectly when testing it, but wont work on the app no matter how hard you try.
Scans fail every single time!
Absolutely useless, totally unfit for purpose.





