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UK Immigration: ID Check

UK Immigration: ID Check

by Home Office

166 ratings
406 reviews
🔧 Utilities
Free

Details

Released
September 30, 2020
Updated
August 19, 2026

Developer

Home Office
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About

This app allows users to confirm their identity online for UK visa applications, updating personal details, or setting up eVisa access. It streamlines the process by eliminating the need for in-person appointments for identity verification.

✓Online identity confirmation
✓Visa application support
✓eVisa access setup
✓Personal detail updates
✓Biometric passport/BRP scanning
✓No in-person appointments required
Show original description

What users say about UK Immigration

Reviews of UK Immigration are mostly negative: the Utilities app is rated 1.9/5 from 166 App Store ratings. What users like most: simple and straightforward, worked as intended. Top complaints: fails to scan documents, locks out users for 24 hours. Summarized from real user reviews.

Positive things

  • ⭐Simple and straightforward
  • ✅Worked as intended
  • 🚀Reliable without app crashes

Negative things

  • 🐛Fails to scan documents
  • 🔒Locks out users for 24 hours
  • 👎Doesn't recognize passports or BRP cards
  • 🤯Frustrating and confusing to use
  • 🤖Unreliable and glitchy
  • 🚫Doesn't work on iPhones
See all reviews

What's New in UK Immigration

3.31.363

August 19, 2026

Performance improvements

User reviews

Most RecentHighest RatedLowest Rated

Absolutely not working

It didn't work 6 months ago (I tried all the troubleshooting steps and contacted your support team multiple times), and it still isn't working now.
LLithium7559

Cant take the picture

This app used some ancient technology. Cant take passport picture. Pathetic
NNikhilSingh217

Really poor

The camera facility doesn’t recognise the id and keeps asking you to retake. I’m outside the UK and cannot recognise my new ID. Very poor effort.
BBunium

Very bad experience

The worst experience I’ve ever had with an app. This app should be very easy to use and straightforward but unfortunately every time when you are trying for so long, says there’s a problem with the app try to call number, very useless 👎
GGalmamajbd

Worked fine

No complaints
BBobsbdjsb
See 401 more reviews

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User experience

🐞

Reported Bugs

4 issues

Chip scanning doesn't work

Bug

Fails to recognize documents

Bug

Randomly disconnects and requires restarting

Bug

Locks users out after multiple failed attempts

Bug
✨

Requested Features

4 requests

Allow manual entry of document details

Feature

Improve chip scanning functionality

Feature

Provide better instructions and guidance

Feature

Ensure compatibility across all devices

Feature

FAQ

What is the UK Immigration: ID Check app used for?

The app is used to confirm your identity online when applying for a UK visa, updating your personal details on your UKVI account, or setting up access to your online immigration status (eVisa). It helps to avoid the need for in-person appointments for identity verification during these processes.

What are the requirements to use the UK Immigration: ID Check app?

You need an iPhone 8 or newer running iOS 16 or later. You must also be in a well-lit area to take a good quality photograph of yourself. Specific document requirements, such as a biometric passport or a biometric residence permit (BRP), apply depending on your application type.

Who is eligible to use this app for visa applications?

The app can be used by EU, European Economic Area (EEA), or Swiss citizens, British nationals (overseas) visa (BNO) applicants with a BNO or HKSAR passport, and graduate visa applicants with a UK biometric residence permit (BRP). You will need either a passport with a chip or a BRP.

Is my personal information safe when using the app?

Yes, the app is designed to be safe and secure. Your personal information will not be stored in the app or on your phone after you finish using it. For further information on online safety, you can visit the UK Cyber Aware website.

What happens after I confirm my identity with the app?

The app's sole purpose is to confirm your identity. You must still complete the remainder of your application. The app will guide you on the next steps to finish your application after the identity confirmation process is complete.