Jb
Terrible service everywhere, shady business tactics, service is decent while you do a rolling plan and becomes awful as soon as you switch to contract
Need to update to top up
Guys just make your app backwards compatible. Needing to update a basic web front end “app” to see my allowance and top up is peak “poor design and implantation just to hack off our customers”. Don’t respond your words are as meaningless as your service.
Buy cautiously in non-British areas .
And the balance will not be refunded.
Forcibly shut down the service and refused to issue a refund.
Forcibly shut down the service and refused to issue a refund.
Service terminated without warning, balance not refunded
Very disappointing experience. I purchased a giffgaff SIM card recently, but during this period the SIM was mostly switched off and there was no long-term roaming usage as claimed.
Despite this, giffgaff suddenly terminated my service without any proper warning and refused to refund the remaining balance. If there are restrictions on overseas usage, they should be clearly communicated before taking payment, not used as a reason to cancel the service and keep customers’ money.
Cheap prices do not justify poor customer protection. The lack of transparency and customer support has completely damaged my trust in giffgaff. I would not recommend this service to others.
Despite this, giffgaff suddenly terminated my service without any proper warning and refused to refund the remaining balance. If there are restrictions on overseas usage, they should be clearly communicated before taking payment, not used as a reason to cancel the service and keep customers’ money.
Cheap prices do not justify poor customer protection. The lack of transparency and customer support has completely damaged my trust in giffgaff. I would not recommend this service to others.
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