Securely prove your identity for government services by matching your face to your photo ID. This app also allows you to store a digital version of your HM Armed Forces Veteran Card on your phone.
Reviews of GOV.UK One Login are mostly negative: the Utilities app is rated 4.5/5 from 3.3K App Store ratings. What users like most: smooth and easy to use, quick and efficient. Top complaints: frequent technical issues, camera not working properly. Summarized from real user reviews.
1.32.0
October 13, 2026
We’ve made technical improvements and fixed bugs.
3 issues
App freezing or crashing
Inability to scan documents
3 requests
Clearer instructions and guidance
Simplified verification process
The app allows you to securely prove your identity to access various UK government services. It works by matching your face to your photo identification. Additionally, it can store a digital version of your HM Armed Forces Veteran Card.
You can use a UK passport, a non-UK passport with a biometric chip, a UK photocard driving licence, a UK biometric residence permit (BRP), a UK biometric residence card (BRC), or a UK Frontier Worker permit (FWP). Expired BRP, BRC, or FWP are accepted up to 18 months after expiry.
Yes, the GOV.UK One Login app is free to download and use. There are no in-app purchases or subscription fees associated with its core functionality of identity verification and digital document storage.
You will need an iPhone 8 or newer running iOS 16.7 or higher. You also need a well-lit area to take a good quality photograph of yourself and your original photo ID.
The app is designed with privacy and security in mind. The personal information you provide to prove your identity is not saved on the app or your phone. Data is collected securely and deleted when no longer needed.
