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GOV.UK One Login

GOV.UK One Login

Government Digital Service

3.5K ratings
2550 reviews
🔧 Utilities
Free

Details

Released
June 9, 2025
Updated
October 13, 2026

Developer

Government Digital Service
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About

Securely prove your identity for government services by matching your face to your photo ID. This app also allows you to store a digital version of your HM Armed Forces Veteran Card on your phone.

✓Digital identity verification
✓Face-to-face ID matching
✓Store digital Veteran Card
✓Secure data handling
✓Future digital document storage
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What users say about GOV.UK One Login

Reviews of GOV.UK One Login are mostly negative: the Utilities app is rated 4.5/5 from 3.5K App Store ratings. What users like most: smooth and easy to use, quick and efficient. Top complaints: frequent technical issues, camera not working properly. Summarized from real user reviews.

Positive things

  • ⭐Smooth and easy to use
  • ⏱️Quick and efficient
  • 🔒Secure authentication process

Negative things

  • 🐛Frequent technical issues
  • 📷Camera not working properly
  • 🤯Confusing and complicated
  • 🕰️Time-consuming to set up
  • 🧓Not user-friendly for the elderly
See all reviews

What's New in GOV.UK One Login

1.32.0

October 13, 2026

We’ve made technical improvements and fixed bugs.

User reviews

Most RecentHighest RatedLowest Rated

Dr

What a long winded process to renew DL online. I already have registered with the UK government. Why have another one. In addition filling in address is painful to get right outcome. Needs considerable overhaul.
BBengalmonty

Dreadful

Appalling tangle of security complications taking me about half an hour so far to even get this far
HHHi g ch u G hg

Rediculously complicated

Takes far too long and much to complicated. If this is a Beta version it needs to be simplified!
MMikeG1945

Renew licence at 71

Long winded but easy to download
Mmrcr1957

Over 70’s driving licence renewal

What an appalling programme to simply renew my licence ! Have had a licence for 60 years and have just spent over an hour logging in and waiting for 5 security codes, take photos and await acceptance ! Too many trip ups for folks in their dotage ! Make it easier !
G!Grief !!!!!
See 2545 more reviews

Developer apps

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Government made easier

🔍 Reference

(84)

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User experience

🐞

Reported Bugs

3 issues

App freezing or crashing

Bug

Inability to scan documents

Bug

Login issues and web browser redirects

Bug
✨

Requested Features

3 requests

Clearer instructions and guidance

Feature

Simplified verification process

Feature

Compatibility with older devices

Feature

FAQ

What does the GOV.UK One Login app do?

The app allows you to securely prove your identity to access various UK government services. It works by matching your face to your photo identification. Additionally, it can store a digital version of your HM Armed Forces Veteran Card.

What types of photo ID can I use with the app?

You can use a UK passport, a non-UK passport with a biometric chip, a UK photocard driving licence, a UK biometric residence permit (BRP), a UK biometric residence card (BRC), or a UK Frontier Worker permit (FWP). Expired BRP, BRC, or FWP are accepted up to 18 months after expiry.

Is the GOV.UK One Login app free to use?

Yes, the GOV.UK One Login app is free to download and use. There are no in-app purchases or subscription fees associated with its core functionality of identity verification and digital document storage.

What are the technical requirements to use the app?

You will need an iPhone 8 or newer running iOS 16.7 or higher. You also need a well-lit area to take a good quality photograph of yourself and your original photo ID.

How is my personal information protected?

The app is designed with privacy and security in mind. The personal information you provide to prove your identity is not saved on the app or your phone. Data is collected securely and deleted when no longer needed.