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Octopus Energy

Octopus Energy

Energy at your fingertips

463 ratings
1408 reviews
🔧 Utilities
Free

Details

Released
November 4, 2016
Updated
October 19, 2026

Features

Developer

Octopus Energy
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About

This app allows users to easily manage their energy account on the go. Track your balance, view transactions, manage payments, and access account support directly from your mobile device.

✓Account balance tracking
✓Transaction history
✓Billing history
✓Payment management
✓Account help and support
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What users say about Octopus Energy

Reviews of Octopus Energy are mixed: the Utilities app is rated 4.7/5 from 463 App Store ratings. What users like most: easy to use app, informative and detailed. Top complaints: unreliable smart charging, delayed or inaccurate usage data. Summarized from real user reviews.

Positive things

  • 💻Easy to use app
  • 📊Informative and detailed
  • 🤝Excellent customer service
  • 💰Competitive pricing
  • 🌱Supports renewable energy
  • 🔍Transparent billing and usage
  • 🕰️Convenient scheduling and control

Negative things

  • 🐛Unreliable smart charging
  • 🕰️Delayed or inaccurate usage data
  • 🤔Confusing billing and tariff structure
  • 📱Buggy and crashing app
  • 🔍Lack of detailed usage insights
  • 🔒Security issues with login and logout
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+1

What's New in Octopus Energy

4.150.0

October 19, 2026

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.

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User reviews

Most RecentHighest RatedLowest Rated

Terrible service

My honest review of octopus energy after being with them for a few months. I have to admit they do have good customer service.however their engineers are very unprofessional. and you can tell by the attitude that they turn up not wanting to do the job or make excuses, for example, multiple failed smart metre appointments.
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AAnonymous23666)

Very disappointed with octopus all round

Since joining at the start of September Nightmare. Now wondering why I joined.
OOllietta

Customer service

Nice to talk to human beings, not AI
GGaffer121

Charging Schedule

Please enter the charging schedule in 24H format
SSteve4224

Nice app

Very useful app which I use throughout the day to monitor my energy usage.
My only complaint is the removal of a useful function ie sliding finger over bars in usage chart displayed small box on chart displaying time and usage in that half hour period. I really miss it.
GGary-Tango
See 1403 more reviews

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User experience

🐞

Reported Bugs

5 issues

App crashes on startup

Bug

Inability to view bills and account details

Bug

Incorrect or missing meter readings

Bug

Disconnection issues with smart devices

Bug

Unreliable push notifications

Bug
✨

Requested Features

5 requests

Add option to view usage in £ instead of just kWh

Feature

Improve navigation and layout of the app

Feature

Provide more granular control over smart charging

Feature

Integrate with more smart home devices

Feature

Offer more rewards and incentives for energy savings

Feature

FAQ

What can I do with the Octopus Energy app?

The app allows you to manage your Octopus Energy account directly from your smartphone. You can keep track of your account balance, view recent transactions, review your billing history, and manage your payments. It also provides a way to get help with your account.

Is the Octopus Energy app free to use?

Yes, the application is free to download and use. While the app itself is free, it is designed to manage your Octopus Energy account, which is a paid service.

How do I view my billing history?

Within the app, you can easily access your billing history. This feature allows you to review past bills and understand your energy consumption and costs over time.

Can I make payments through the app?

Yes, the app provides functionality to manage your payments. You can likely set up or make payments for your energy bills directly through the application, offering a convenient way to stay on top of your account.