Notifications should be utilised.
Instead of just sending an email about your various events we need to opt into a few hours prior - why not send out a notification via the app?
I don’t always see the emails in time.
I don’t always see the emails in time.
Scratch card disaster
Octopus is a great company probably the best, but this new way of scratch card on a Monday is a very poor way of getting your free coffee, twice I’ve used it and when I’ve gone to accept the free coffee but it has gone back into the system and said try again next week, this is the only downside of the app, the way it was before was way better, don’t know who’s idea it was but it’s a very poor decision, you need to start and listen to your customers, plus there must be a bug in system as sometimes I press the app and nothing happens then second time it lets me in, I won’t be updating the app as you have lost all control of the design, and not listening to your customers, this new way of scratch card is the sure way of loosing customers
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App won’t let me log in
App has logged me out and won’t let me log back in. Details are correct as it works on the browser. Very frustrating as I can do Apple Pay on the app to add credit to my energy account. Please fix this!!!
Great company
Such a great company on multiple levels - wonderful customer service and everything is simply explained and I’ve now got solar panels helping both me and the environment to survive. Thanks for being such a lovely team whenever I need help or advice! 🥰
Challenging
Payment is challenging. You make a one-off payment - it needs to be verified - you switch to your banking app to approve the transaction - revert back to app - transaction has been wiped. Impossible to pay
