Notifications should be utilised.
Instead of just sending an email about your various events we need to opt into a few hours prior - why not send out a notification via the app?
I don’t always see the emails in time.
I don’t always see the emails in time.
Scratch card disaster
Octopus is a great company probably the best, but this new way of scratch card on a Monday is a very poor way of getting your free coffee, twice I’ve used it and when I’ve gone to accept the free coffee but it has gone back into the system and said try again next week, this is the only downside of the app, the way it was before was way better, don’t know who’s idea it was but it’s a very poor decision, you need to start and listen to your customers, plus there must be a bug in system as sometimes I press the app and nothing happens then second time it lets me in, I won’t be updating the app as you have lost all control of the design, and not listening to your customers, this new way of scratch card is the sure way of loosing customers
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App won’t let me log in
App has logged me out and won’t let me log back in. Details are correct as it works on the browser. Very frustrating as I can do Apple Pay on the app to add credit to my energy account. Please fix this!!!
Great company
Such a great company on multiple levels - wonderful customer service and everything is simply explained and I’ve now got solar panels helping both me and the environment to survive. Thanks for being such a lovely team whenever I need help or advice! 🥰
Challenging
Payment is challenging. You make a one-off payment - it needs to be verified - you switch to your banking app to approve the transaction - revert back to app - transaction has been wiped. Impossible to pay
Falls short
Octopus has lost site of the app. Too many recurrent missing data or conversion errors. Never a permanent fix. Unsatisfactory explanations.
Other non Octopus apps can produce accurate data!
Update from Octopus: “We are working on it”.
For the last several months. Does it really take this long to fix a clear bug? This lets the app down and the app is genuinely not prime time ready if it carries such obvious problems. How is one supposed to be able to trust its other numbers.
Other non Octopus apps can produce accurate data!
Update from Octopus: “We are working on it”.
For the last several months. Does it really take this long to fix a clear bug? This lets the app down and the app is genuinely not prime time ready if it carries such obvious problems. How is one supposed to be able to trust its other numbers.
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Excellent service
Transparent, honest, helpful, kind, good price, great app, and very good customer service
Daily Cost Breakdown Missing
Daily Cost Breakdown Feature Broken, no sign of it returning. Charge cap has rendered the EV charging to be completely useless and unreliable. This morning, I’ll need to bump charge at maximum tariff rate charge to get to work. What a sad day for Octopus :(
No more coffee Nero
Disappointing to see Octapus have now removed the weekly treat
Poor smart reader signal for EV tariff
I signed up to an EV tariff after getting electric car but smart meter has not been sending signals for me to benefit from cheap rate and I now have substantial debt built up. It’s very disappointing and would not had switched to EV tariffs had I know as the standard day rate per unit it higher. I would have been better staying on a standard tariff. Also have been refused multiple phone calls for an engineer to visit. I have submitted information on meter location at least 5 times and despite submission my monthly cost has went from £200 to £350 to now over £500
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M. M
That’s easy to use
A very useful app
Easy to use. Real time view helps you to identify electricity usage, and act on it.
The new rewards are AWFUL
I moved to Octopus mainly for the free coffees and the new rewards system is AWFUL. I’ve won nothing most weeks, and won a Lidl bakery treat twice; with no Lidl within 50 miles of me. So so disappointing.
Elizabeth
Octopus is the best all round company ever.
App no longer shows usage
I have used the app successfully for years, monitoring current and historic electricity usage. I am running the Octopus app on IOS and iPadOS 26.6. It no longer shows usage charts, or 5/30 minute live usage.
August Update for intelligent Go Customer is a step back for me
1 star for the app at the moment - lost essential functionality
As a customer I’m reasonably happy with octopus. I like their overall approach even if I’m not happy with their commercial decisions (is anyone happy with the charge cap for EVs? They complain about govt policy changes; encourage us to move over and then change their own policies)
However, my biggest gripe at the moment is the update to the app that replaces the daily / weekly / monthly / annual view of use AND cost with a load of daily detail I don’t really need and removes the thing I found most useful - the cost on a daily, weekly, monthly basis
This is a loss of an essential data set that allowed me to track what I was spending over periods of time and is a step back
How am I meant to control overall usage if I can’t see the overall cost implications
Greg - if I was being cynical I’d say you don’t want me to see my overall spend…
1 star for the app at the moment
As a customer I’m reasonably happy with octopus. I like their overall approach even if I’m not happy with their commercial decisions (is anyone happy with the charge cap for EVs? They complain about govt policy changes; encourage us to move over and then change their own policies)
However, my biggest gripe at the moment is the update to the app that replaces the daily / weekly / monthly / annual view of use AND cost with a load of daily detail I don’t really need and removes the thing I found most useful - the cost on a daily, weekly, monthly basis
This is a loss of an essential data set that allowed me to track what I was spending over periods of time and is a step back
How am I meant to control overall usage if I can’t see the overall cost implications
Greg - if I was being cynical I’d say you don’t want me to see my overall spend…
1 star for the app at the moment
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Annoying update
Since the last update, I am now only able to add charge in increments of 5, but I don’t want to add 20% or 25% I want to add 23%, just seems a pointless change, please bring back the old way where you could add any percentage. The new stream feature, if I just want to plug my car in to keep the stream going, the min percentage is 5%, but I don’t want to add any charge, so again annoying.
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Great App
Easy to use and has all the information you need.
Used to be so much better
Since the charge cap was brought in the app no longer shows energy usage in £. This is extra frustrating as I have historically really valued the ability to switch between kWh or £ view. Having an EV tariff means that it’s incredibly important to see the energy spend and not just kEh view.
Please please bring this feature back!?
Have submitted app improvement request but heard nothing. Shame.
Please please bring this feature back!?
Have submitted app improvement request but heard nothing. Shame.
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Mr
Outstanding customer service
