Great app
Make life easier
Wasn’t broken but they decided to ‘fix’ it
Wasn’t broken, did everything I wanted, could navigate the app quite well and suddenly it’s all changed and it doesn’t do what I wanted and doesn’t give me the information I want. They’ve also got rid of live chat so it’s phone call or email now
Solar batteries are discharged during day
The App cannot manage the solar battery capacity so the inverter detects house load during EV charging outside of overnight cheap rate and batteries are discharged to meet the demand from the EV charger.
Brad
Octopus provide our electricity and gas.
How I feel
The APP is easy to use and has all the info I need
So Far So Good
Left ScottishPower for Octopus about 1 month ago. Transfer all went smoothly and communication from Octopus was all good and the App is straightforward and simple to use.
Only issue is with fitting a Smart-meter, in that UK Power Networks and an electrician need to be involved before Octopus can return to fit a Smart-meter ! That is all unlikely to happen so I have to be content with leave ScottishPower which is a benefit on itself !
Only issue is with fitting a Smart-meter, in that UK Power Networks and an electrician need to be involved before Octopus can return to fit a Smart-meter ! That is all unlikely to happen so I have to be content with leave ScottishPower which is a benefit on itself !
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Great App
Great company
Excellent company
This is the best company we have ever dealt with. Cost effective, efficient, excellent app and great phone help if you need it.
MP
Great company,.
Free Nero coffee
Very disappointed with the free Nero coffee vouchers as for the second week have been unable to get one. This perk is the only reason I am staying with them. I am seriously considering leaving octopus if this doesn’t improve as there other slightly cheaper suppliers.
New Customer
Enjoying so far - struggling with app a bit and Gas Reading seems to have lost connection but enjoying a few coffees
Glitchy app
Horrible app trying to add EV devices to it. Always seem to get a pop up saying something like “hmmm something went wrong, try again in a few moments” but then still fails to do what you want it to do and what it is meant to do!
Best Ever
Love this app. Easy to understand and navigate. Bold great colours so attractive to use, lots of info… can’t fault it .
Easy app
So easy to use. Everything you want to know is there at a touch. You also get to spin the wheel for a chance of more points 👍👍
Octopus easy
App brilliant, easy to use and you can see and access all the information in one place. Feel like Octopus has the customers interest at heart. There to help and advice if needed. Keep up the good work
Fantastic
Is it used very great
Lovely Team
I want to say how nice Oliva and the guys were they explained everything clearly and were very helpful and understanding. This team have a desk at Basildon in Essex and are doing a great job. I’m looking forward to now being with Octopus 😁
Mrs Christina
Excellent Service
Steve Frazer
The best option out there by far
Useless technology
Currently I have a smart meter which seems to work erratically,an in home device that won’t connect to my smart meter and an EV specific tariff which tells me that my car is unplugged when it is plugged in and charging. It also doesn’t show that I have charged the car or how much each charging session has cost. I have complained repeatedly online and the problems persist.
Not impressed.
Not impressed.
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