App no longer shows usage
I have used the app successfully for years, monitoring current and historic electricity usage. I am running the Octopus app on IOS and iPadOS 26.6. It no longer shows usage charts, or 5/30 minute live usage.
August Update for intelligent Go Customer is a step back for me
1 star for the app at the moment - lost essential functionality
As a customer I’m reasonably happy with octopus. I like their overall approach even if I’m not happy with their commercial decisions (is anyone happy with the charge cap for EVs? They complain about govt policy changes; encourage us to move over and then change their own policies)
However, my biggest gripe at the moment is the update to the app that replaces the daily / weekly / monthly / annual view of use AND cost with a load of daily detail I don’t really need and removes the thing I found most useful - the cost on a daily, weekly, monthly basis
This is a loss of an essential data set that allowed me to track what I was spending over periods of time and is a step back
How am I meant to control overall usage if I can’t see the overall cost implications
Greg - if I was being cynical I’d say you don’t want me to see my overall spend…
1 star for the app at the moment
As a customer I’m reasonably happy with octopus. I like their overall approach even if I’m not happy with their commercial decisions (is anyone happy with the charge cap for EVs? They complain about govt policy changes; encourage us to move over and then change their own policies)
However, my biggest gripe at the moment is the update to the app that replaces the daily / weekly / monthly / annual view of use AND cost with a load of daily detail I don’t really need and removes the thing I found most useful - the cost on a daily, weekly, monthly basis
This is a loss of an essential data set that allowed me to track what I was spending over periods of time and is a step back
How am I meant to control overall usage if I can’t see the overall cost implications
Greg - if I was being cynical I’d say you don’t want me to see my overall spend…
1 star for the app at the moment
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Annoying update
Since the last update, I am now only able to add charge in increments of 5, but I don’t want to add 20% or 25% I want to add 23%, just seems a pointless change, please bring back the old way where you could add any percentage. The new stream feature, if I just want to plug my car in to keep the stream going, the min percentage is 5%, but I don’t want to add any charge, so again annoying.
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Great App
Easy to use and has all the information you need.
Used to be so much better
Since the charge cap was brought in the app no longer shows energy usage in £. This is extra frustrating as I have historically really valued the ability to switch between kWh or £ view. Having an EV tariff means that it’s incredibly important to see the energy spend and not just kEh view.
Please please bring this feature back!?
Have submitted app improvement request but heard nothing. Shame.
Please please bring this feature back!?
Have submitted app improvement request but heard nothing. Shame.
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Mr
Outstanding customer service
No1
No wonder they’re top of the league 👌👌
Garbage
I’ve been an octopus customer for over 4 years, I’ve always been a big advocate for them however over the past several months the app consistently shows incorrect energy usage.
I have an EV tariff and only use power 23:30-05:30 yet somehow the app constantly shows power usage at 5pm onwards with an average daily cost of £10
I will add I also have a 25.6kwh battery as well.
I’ve raised so many support tickets and complaints it’s just getting beyond a joke. Octopus sort your app out
I have an EV tariff and only use power 23:30-05:30 yet somehow the app constantly shows power usage at 5pm onwards with an average daily cost of £10
I will add I also have a 25.6kwh battery as well.
I’ve raised so many support tickets and complaints it’s just getting beyond a joke. Octopus sort your app out
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Pdf not working
Pdf button no longer works so I can't read or display my bill. Recent updates to the app have cluttered the screen with promotions and ads . Can we have one simple tab and a separate tab for all the clutter
Broken
Not been able to view my usage in £ for months (only kWh). Contacted support but they haven’t been able to provide a solution. When I first moved to Octopus, the App and support were great but more recently things are getting worse. Need to refocus on the basics!!!
Trouble free
I have lived in this property for 49 years and I have had seven electrical suppliers over that period, none of which have come even close to the reliability of the service or billing accuracy.
I highly recommend
octopus.
L
I highly recommend
octopus.
L
Eva Charger
Had a new EV Charger installed by Octopus. Have an issue with the app not connecting to my charger and no customer service available till Monday. Had to charge at much higher cost at local charge station.
Great app
Easy to use
Best energy service
Great service!
Super efficient app
Super efficient and easy to use app
Disappointed
Since the most recent update I can no longer see Live and Day usage, only displays in Week after two days!
What has happened
This was a great app until the Charge Cap feature was introduced. I use a Volkswagen ID.4 with a Hypervolt charger, and the only way I can get the car to charge reliably is by switching Charge Cap off.
With Charge Cap enabled, Octopus creates a charging schedule, the charge starts, then stops after about one minute. On several mornings I have found that the car has not charged overnight at all.
Please investigate and resolve this issue so the app can be used reliably with Charge Cap enabled. At the moment, the feature is making smart charging less reliable rather than improving it.
With Charge Cap enabled, Octopus creates a charging schedule, the charge starts, then stops after about one minute. On several mornings I have found that the car has not charged overnight at all.
Please investigate and resolve this issue so the app can be used reliably with Charge Cap enabled. At the moment, the feature is making smart charging less reliable rather than improving it.
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Energy
Am very pleased that my energy is with Octopus thanks
Mrs Chambers
Well organised and effo
General review
Octopus energy app is very easy to use and has useful tips. Have only had to call them once in many years with them, they are easy to talk to and dealt with my query quick and with professionalism and understanding.So far the best company I have been with. So I have no complaints so far and with that gave a 5 ⭐️
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