Anglian Water MyAccount

Anglian Water MyAccount

by Anglian Water Services Ltd

34 ratings
67 reviews
Free

Details

  • Released
  • Updated
  • July 11, 2024
  • July 14, 2026

Features

Anglian Water MyAccount screenshot #1 for iPhone
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Anglian Water MyAccount screenshot #3 for iPhone
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Anglian Water MyAccount screenshot #5 for iPhone
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Anglian Water MyAccount screenshot #7 for iPhone
Anglian Water MyAccount screenshot #8 for iPhone
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About

Manage your water account with ease. View bills, track usage, submit meter readings, and update your details. Get support and receive important alerts about your service.

View bills and payments
Set up payment plans
Track water usage
Submit meter readings
Update personal details
Request account transfers
Access priority services
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What users say

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What's New in Anglian Water MyAccount

1.138.0

July 14, 2026

We aim to update our app every other week to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and identify any further bugs or issues.

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User reviews

With me all the way

Anglian Water have been outstanding from my first approach for a construction water supply to a new build, to setting up the permanent supply and new account then closing the account on our old property. There was an anomaly in the address of our new build which caused everyone a lot of confusion but Anglian eventually resolved all the issues.
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Response from developer

Thank you for the great review!

Good Customer Care

Prompt response whenever needed and very reliable when it comes to water and sewage.

Response from developer

Thank you for the review!

Mr

I think doing it this way your just ripping people off

Slick move out process

process moving out quick

Annoyed customer

Just received my bill for annual water rates as was previously paying via my rent through Norwich city council.
On receiving new bill AW want me to pay over£1000 for my annual bill where as before I was paying £57 monthly via rent.
Why am I suddenly paying nearly double…
This is extortion especially when everyone is already struggling with the cost of living.
Please explain AW
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Response from developer

hi, sorry for the delay in replying. Please contact us at CustService@anglianwater.co.uk or by giving us a call on 03457 919155 and we will be happy to help.

Developer apps

User experience

🐞

Reported Bugs

26 issues

App has stopped working

Bug

Website not working after update

Bug

Hourly meter read has been taken away

Bug

Update has broken the app

Bug

New features not working

Bug

App constantly crashing

Bug

Unable to log into app

Bug

Keeps logging me out during logging stage

Bug

Cannot change password

Bug

Account already registered error

Bug

App just won’t open

Bug

App takes ages to update

Bug

App does not download to iPhone

Bug

App freezing on login page

Bug

Apple Pay validating payment screen glitches

Bug

App will not allow payment details entry

Bug

Cannot see volumes of usage on graph

Bug

Biometric sign on not working

Bug

Impossible to prove not a robot during sign up

Bug

Hourly usage data unreliable or lost

Bug

Login screen constantly logs me out

Bug

App refreshes and goes back to reset password link

Bug

Cannot log in

Bug

Something went wrong error

Bug

App buffers permanently on install button

Bug

App glitches and gets stuck on validating payment screen

Bug

Requested Features

9 requests

Explain sudden bill increases

Feature

Allow changing monthly payment amount

Feature

Restore hourly meter read view

Feature

Provide more detailed usage statistics

Feature

Allow downloading usage statistics to spreadsheet

Feature

Improve app update frequency

Feature

Invest money in fixing pipes instead of app updates

Feature

Make it easier to add meter readings

Feature

Improve app testing before release

Feature

FAQ

What can I do with the Anglian Water MyAccount app?

The app allows you to manage your Anglian Water account. You can view your bills and payments, set up or change payment plans, make card payments, and check your water usage. It also enables you to update your personal details, submit meter readings, inform them if you are moving, sign up for priority services, and receive updates and alerts about service issues.

How do I get started with the app?

If you are already signed up for MyAccount online, you can use your existing login details to access the app. If you are new to the service, you can download the app and register your details directly within it. The app also offers a choice of languages for your convenience.

Is the Anglian Water MyAccount app free to use?

Yes, the app is free to download and use. There are no charges associated with managing your Anglian Water account through this application.

Can I submit my meter readings through the app?

Yes, you can submit your meter readings through the app. This feature helps ensure you only pay for the water you have actually used by keeping your usage information up to date.

What kind of support is available through the app?

The app provides access to extra support options. You can sign up for the Priority Services Register, which offers tailored services for your household's specific needs. Additionally, you can receive important updates and alerts regarding any service issues that may affect your home.