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Anglian Water

Anglian Water

by Anglian Water Services Ltd

0 ratings
20 reviews
🔧 Utilities

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • July 8, 2020
  • August 6, 2024

Developer

Anglian Water Services Ltd
✨Promote your app ✨
Anglian Water screenshot #1 for iPhone
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⭐20
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
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About

Manage your water account on the go. View bills, make payments, and submit meter readings using your phone's camera. Receive alerts for local leaks and service issues.

✓Biometric or PIN login
✓View and manage bills
✓Make card payments
✓Set up payment plans
✓Scan meter readings
✓Receive leak and service alerts
✓Multi-language support
Show original description

What's New in Anglian Water

1.9.4

August 6, 2024

New App Promotion Screen.

User reviews

Most RecentHighest RatedLowest Rated

App design

I find the app design very poor and clunky. Not easy to navigate and very difficult to read. The type font is very small and light blue font colour makes some sections impossible to read. For me the most important information is usage and cost of that usage but the usage stats are buried behind too many clicks and the costs either not there or impossible to find. All this makes the ‘smart’ meter a waste of time.
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Oldcroc321Oldcroc321

Response from developer

Hiya, thank you very much for your detailed review. We are releasing a brand new & improved app very soon which will eventually replace this app. Usage and cost is an area of the app that we will be looking to improve in the near future.

Still not very smart!

Why is there no useage data in terms of cost. As previous reviewer stated- it’s the most useful and recognisable measure. You know the costs. All other utilities can do it - gas, electricity and mobile phones. Not difficult. Yes we can work it out from the data too - but you could do it instantly. Not really sure of its purpose and certainly how useful it actually is without this basic data.
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FrogiteFrogite

Response from developer

Hiya, thanks for your feedback. This is something we are hoping to be able to do in the near future.

Can’t see my bills

Downloaded the App and can’t see the most important thing to me - my bills ? When I click for bill it just jumps out the app And takes me to the place on iPhone where you open a new webpage ? This makes the App of very limited use

Update - thanks for your reply guys - turns out since the last iOS update it was messing up. It was opening a webpage but not taking me there. I had to go looking for it. All sorted and thank you for taking the time to reply it is much appreciated. The issue was not with your App at all.
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Fattedcow99Fattedcow99

Response from developer

Hiya, thank you for your review. I am sorry you are experiencing this. The bill is a PDF which should load within a web browser. If this is not happening, it may be worth checking how your device is set to open PDF files. If your still struggling, please can you contact us by clicking on feedback on the following page - https://my.anglianwater.co.uk/ForgotPassword/FAQ and providing your account details along with a a more detailed description of what happens when you click the PDF. Thank you.

Not quite there

I wish the hourly usage was available more quickly (12 hour + delay before it is visible) and for a longer period than 72 hours. The app is handy, but just not quite good enough to realistically help with our water consumption.
FizziLizzyFizziLizzy

Response from developer

Hi, as the data is collected from masts and then sent to us remotely, we have to process the data to make it available online for you to view, unfortunately we can't make this real time currently. Thank you for the feedback though, this really helps us to understand what our customers want to see and helps to shape future improvements.

Not a good app

If you can actually get into the app without being told your account needs registering, when it is already registered, or that you have lost connection, try again, then you will find an app that is painfully slow. When you try and lower your monthly payment it won’t let you. I have been constantly told that I will be around £80 in arrears and to increase my payments. I was actually around £20 in credit and but they have still raised my monthly dd 🤷🏻‍♂️. I am assuming this is because they need to pay their CEO another gazillion in bonuses.
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picollo2000picollo2000

Response from developer

Hiya, thank you for your review. I am sorry you are experiencing this, please can you send us your account details and we can investigate this for you. You can do that by clicking on feedback on the following page - https://my.anglianwater.co.uk/ForgotPassword/FAQ

See 15 more reviews

Developer apps

Anglian Water MyAccount
Anglian Water MyAccount

by Anglian Water Services Ltd

🔧 Utilities

(32)

Free
See developer apps

FAQ

How do I log into Anglian Water?

You can log in using your fingerprint or face recognition if your device supports it. Alternatively, you can set up a PIN for access. Existing MyAccount users can use their current login details.

Can I pay my Anglian Water bill through the app?

Yes, you can view your bills, set up or change payment plans, and make card payments directly within the Anglian Water app.

How does Anglian Water help me submit meter readings?

The app allows you to scan new meter readings using your phone's camera and torch. This updates your account and can auto-generate a bill if you choose.

What kind of alerts does Anglian Water provide?

Anglian Water sends alerts to inform you about reported leaks or service issues happening in your local area.

What languages are supported by Anglian Water?

The app is available in English, Polish, Lithuanian, Romanian, Portuguese, Russian, Chinese, and Bengali. You can select your preferred language upon first login or change it later in your profile.

What are the system requirements for Anglian Water?

You will need iOS version 10.0 or above to use the Anglian Water app. It is compatible with iPhone, iPad, and iPod devices.

How often is Anglian Water updated?

The app was last updated on August 6, 2024, with version 1.9.4. Updates typically include bug fixes and feature enhancements to improve user experience.

Is Anglian Water free to use?

Yes, the Anglian Water app is completely free to download and use. There are no in-app purchases or advertisements.