Usage update
Hi the app seems always slow to update it also doesn’t update when I’m connected to my WiFi it doesn’t help either when the in home display can only show one tariff making usage not easy to calculate if the app was better there would be no need for ihd surely you have the technology to get one working
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They've removed the safeguards
Last month, when the major app update came out, I went to submit my meter readings. Entered them, and then the app said: your day reading seems too low! And your night reading seems too high! I checked, and indeed, I've entered them the wrong way round. Fast forward to this month: entered them the wrong way round again. The app happily accepted them, no warning this time, then got a bill for +1800 extra day units, and -1800 less night units. Not a single system questioned if this can be right. Did someone remove the safeguards that were there in the initial release?
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Shockingly Bad
This app was previously OK but in recent times it has become completely useless. Utilisation data is 5 to 6 days behind, payments data is always behind so it shows debt when you are in credit. Reported multiple times and nothing changes.
Missing electric data on bills
When viewing on the app and downloading the bills the June July and Mays bills no longer show the electric used or anything electric appear at all, it last appeared in Aprils bill where there was 6 pages!!!
Rubbish app
Every time when I do a meter reading it keeps coming up with a error message somethings not working and I now have to enter my meter readings online 😡
