Terrible
App never updates and have to enter top up code into the meter manually
CCilooo10432
Good App…but!
I like the new OVO App, but…the balance update feature has frozen and so I can’t see how much credit I have in my account, which means it’s difficult to know when to top up!
DDGALBY
Quick chat icon not appearing
For the second time in a month the quick chat icon is not appearing in the chat section and it’s not the first time this has happened
AALEXIOS2791
Cruel customer service, dangerous billing errors, and a total scam
I have been fighting OVO on the phone for three months, and they are completely heartless. For two years, they charged me based on completely fake "estimated" bills, overcharging me every single month. When I asked for my refund, they refused. I stopped paying the remaining balance to force them to give me my money back, but instead of helping, they threatened me.
Because their billing system and smart meters completely failed, they started sending me insane bills for £16,000, £17,000, and £19,000 a month for a simple flat! When the smart meter failed, they blamed me, demanded I send manual readings myself, and literally laughed at me on the phone when I told them I didn't know how.
Even when I broke down and told them this stress was causing me severe mental illness and making me want to take my life, they did not care. They kept threatening me. Even now, when I am completely out of the country, they are still stealing from me and charging me massive fake usage for an empty flat. The app is a complete mess, the math makes no sense, and OVO is a dangerous company that destroys people’s lives. Avoid them at all costs.
Because their billing system and smart meters completely failed, they started sending me insane bills for £16,000, £17,000, and £19,000 a month for a simple flat! When the smart meter failed, they blamed me, demanded I send manual readings myself, and literally laughed at me on the phone when I told them I didn't know how.
Even when I broke down and told them this stress was causing me severe mental illness and making me want to take my life, they did not care. They kept threatening me. Even now, when I am completely out of the country, they are still stealing from me and charging me massive fake usage for an empty flat. The app is a complete mess, the math makes no sense, and OVO is a dangerous company that destroys people’s lives. Avoid them at all costs.
Show more
MMekboy88
No notification
This new app, just like the old one, fails to notify me when I’m running out if credit. As I’m away all the time, I often forget to top up and then I loose all the food in the fridge. Fix it!
TTrozombo
