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OVO Energy

OVO Energy

by Ovo Energy Ltd

18K ratings
334 reviews
🔧 Utilities
Free

Details

Released
April 3, 2013
Updated
October 16, 2026

Features

Developer

Ovo Energy Ltd
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About

Manage your home energy usage and costs with this app. Track spending, submit meter readings, and access exclusive deals. Discover ways to make your energy consumption more efficient and environmentally friendly.

✓Learn home energy usage
✓Track energy costs
✓Submit meter readings
✓Manage account and tariff
✓Secure payments
✓Access OVO deals
✓Unlock rewards program
Show original description

What users say about OVO Energy

Reviews of OVO Energy are mostly negative: the Utilities app is rated 4.7/5 from 18K App Store ratings. What users like most: simple and easy to use interface, clear visibility of daily/weekly/monthly energy usage. Top complaints: frequent app crashes and freezing issues, persistent login and authentication problems. Summarized from real user reviews.

Positive things

  • 👍Simple and easy to use interface
  • 📊Clear visibility of daily/weekly/monthly energy usage
  • 💳Quick and convenient refund requests
  • 🔄Straightforward account management
  • 📱Functional app for basic energy tracking
  • ⚡Convenient top-up functionality for pay-as-you-go customers
  • 🎯Helpful for monitoring consumption and controlling costs

Negative things

  • 🐛Frequent app crashes and freezing issues
  • 🔐Persistent login and authentication problems
  • 📊Data delays and missing usage information
  • 💰Restrictive refund withdrawal limits
  • 🔄Meter reading submission failures
  • 📈Graph scales change when navigating between months
  • 🚫Gas meter reading functionality missing or broken
  • ⏱️Account balance updates lag behind actual data
  • 🔧Difficult navigation and hidden features
  • 💸Confusing billing and direct debit management
  • 🎯Poor customer service integration
  • 📱Compatibility issues with newer devices
  • 🔄Excessive pop-ups and notification requests
  • ⚠️Inaccurate meter readings and billing estimates
  • 🌐Website access blocked when app is installed
  • 🔄Update loop issues preventing app access
See all reviews

What's New in OVO Energy

22.6.0

October 16, 2026

We're always working on improvements to the OVO Energy app. All new OVO Energy application, Release 22.6.0 (Build 6406) is here! Packed with smart features, plus we've upgraded our app to give you an even better experience by fixing defects and improving performance of the app.

More

User reviews

Most RecentHighest RatedLowest Rated

Ovo app

Very easy to use
BBu31234

Holding a ton of credit!

Not happy, loyal customer!
DDFGTYODLTTMFOATLGTTDCQSSN

Mrs

Why does the app never give the correct readings than it actually is on the meter. For example my app said £28 on my electric and my meter said £11. This is the sort of problems that need to be fixed as it’s very frustrating
CCrazymum24

Can’t top up even after contacting them and they said it was fixed now

The top up screen is blank so I contacted them using the quick chat, took about 45 minutes and was given a link to top up as guest and told to wait 24 hours and the in-app top up should be sorted for the account. Well, 3 months and multiple top ups later I still can’t use the app to top up, literally the only thing I have the app for.
Show more
AAngelusVirtus

App less power than online version

I can’t give it more than one star given it won’t work for my “complex” meter setup (like it’s hardly rocket science having off peak heating!)
MMarkElder
See 329 more reviews

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User experience

🐞

Reported Bugs

18 issues

App crashes when opening or during transactions

Bug

Login failures with 'password incorrect' errors

Bug

Update loop preventing app access

Bug

Meter reading submission errors and failures

Bug

Missing or delayed usage data display

Bug

Direct debit modification freezes

Bug

Payment timeouts that still charge accounts

Bug

App stuck on loading screens

Bug

Incompatibility with iPhone 16 Pro and newer devices

Bug

Password reset emails not received

Bug

Account details cannot be retrieved

Bug

Meter readings swap between peak and off-peak

Bug

Gas usage statistics not displaying

Bug

Balance display showing incorrect information

Bug

App not updating on weekends

Bug

Smart meter data not syncing properly

Bug

Duplicate meter accounts appearing

Bug

App redirecting all internet links to OVO app

Bug
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Requested Features

13 requests

Add gas meter reading submission to app

Feature

Implement dark mode

Feature

Fix graph scales to remain consistent when navigating

Feature

Allow full refund withdrawal in single transaction

Feature

Real-time account balance updates

Feature

Improve direct debit modification interface

Feature

Better account switching for multiple properties

Feature

Hourly usage breakdown display

Feature

Remove unnecessary features and simplify interface

Feature

Add meter reading reminders that actually work

Feature

Implement fingerprint/biometric login option

Feature

Show separate gas and electricity clearly on login

Feature

Faster account update processing after meter submissions

Feature

FAQ

What does the OVO Energy app do?

The app helps OVO Energy customers manage their home energy. You can learn how your home uses energy, track the cost of your energy consumption, and submit meter readings. It also allows you to manage your account, tariff, and make secure payments.

What are the key features of the OVO Energy app?

Key features include learning about your home's energy usage, tracking energy costs, submitting meter readings at any time, managing your account and tariff, making secure payments, and accessing exclusive deals from OVO. Customers can also unlock the Beyond rewards program.

Is the OVO Energy app free to use?

The app is free to download and use for OVO Energy customers. While the app itself is free, it may contain advertisements. There are no in-app purchases mentioned for core functionality.

Who is the OVO Energy app for?

This app is designed for existing OVO Energy customers. It provides tools and information to help them manage their energy accounts, monitor their usage and costs, and take advantage of OVO's services and rewards.

How can I submit my meter readings through the app?

You can submit your meter readings anytime directly through the OVO Energy app. The app provides a straightforward way to input your readings, ensuring your bills are accurate and reflect your actual energy consumption.