Refund
Cannot get to online site for a refund. My present bill is less than £5 and I am £399 in credit. What’s going on?
Can’t sign in
Tried to sign in but I couldn’t. Also teied to reset my password and I still can’t as it hasn’t send to any emails. This is stupid
Downgrade
The app is used for one thing, to top up…yet the new app has removed the auto top up feature.
Absolute waste of time
This app needs an update asap, it doesn’t correspond with my meters or even the in home display. It shows a different amount and sometimes when I top up it doesn’t even show!
Ovo needs to sort this out before I switch!!!
Ovo needs to sort this out before I switch!!!
Dissatisfied
I can get my gas topped up but my electric doesn’t show, tried deleting the app and reinstalling but this hasn’t helped!
Useless
The new app has no feature which allows you to open your bar code for gas or electric to scan in store. Pointless app not everyone wants to type in numbers every time to top up.
Log in/change password
Why won’t this new app allow me to log in? I’ve even tried changing the password but still?? I really need to top up the electricity
It seems a better app
Please make it clear that first time logging needs to click on help>first time using the app…
I was trying my old password, reset password. But you NEED to follow a hidden step
I was trying my old password, reset password. But you NEED to follow a hidden step
Not suitable for prepayment
I can no longer manage my automatic top ups. I wanted to skip next months automatic top up but there’s no option for me to do that with this new app. The old app was basic and simple but atleast it was easy to use for those on prepayment I see a lot of people complaining
Pointless “upgrade”
Massive discrepancy between amount shown in app vs smart meter. Apparently this is because the app is new and has glitches… Poor excuse. Shouldn’t be forced into using a new app until it’s passed some basic quality control.
Awful
Useless. Can’t get account number. Been on hold for over 49 minutes. Will be changing providers asap. If you’re thinking of joining. Don’t. Awful awful customer service.,
Poor Customer Service
Asked for a replacement in home display, they said it would be 2 weeks. It has now been 2 months. Bear in mind this isn’t the first time i’ve asked for this. Also this new app doesn’t have the scheduled payment so I have to log in and top up rather than just have a standing order and forget about it. Those that say I pay more for PAYG, well yes that’s true, but due to the summer, i’ve saved myself £320 on Gas alone by not topping up. No firm saving my money for me. If I had a fixed rate, and somehow ended up in credit, how long until I get a refund? At least with this Tariff, my saving is instant.
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Annoying
What the hell was the point of creating a whole new app
Terrible app – enough to make me leave OVO
I’m a prepayment customer and this app has been awful for a long time. Even when I could access it, my meter balance was often days out of date, which is ridiculous when you need to know how much credit you have left.
For months I was getting messages telling me to move to the new app, but every time I tried to log in I got “Login Failure”. Then OVO shut down the old app, despite the replacement still not working for me.
I’ve reset my password repeatedly, deleted and reinstalled the app and tried logging in countless times. I can sometimes get into my account through the website after resetting my password, yet the same details still give me a login failure in the app. Even the website regularly makes me reset my password again when I need to top up.
I don’t have a physical top-up card either. I previously spent a very long time on the phone to OVO trying to get one sent out and it never arrived, so I’m not prepared to waste hours on the phone again trying to fix another OVO problem.
Being on prepayment means I need reliable access to my balance and the ability to top up my electricity. It shouldn’t be this difficult.
I was fed up with this app before the change, but this has finished me off. I’m now seriously looking at changing energy supplier because I’m completely fed up with OVO.
For months I was getting messages telling me to move to the new app, but every time I tried to log in I got “Login Failure”. Then OVO shut down the old app, despite the replacement still not working for me.
I’ve reset my password repeatedly, deleted and reinstalled the app and tried logging in countless times. I can sometimes get into my account through the website after resetting my password, yet the same details still give me a login failure in the app. Even the website regularly makes me reset my password again when I need to top up.
I don’t have a physical top-up card either. I previously spent a very long time on the phone to OVO trying to get one sent out and it never arrived, so I’m not prepared to waste hours on the phone again trying to fix another OVO problem.
Being on prepayment means I need reliable access to my balance and the ability to top up my electricity. It shouldn’t be this difficult.
I was fed up with this app before the change, but this has finished me off. I’m now seriously looking at changing energy supplier because I’m completely fed up with OVO.
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Amazed
I very rarely write reviews for apps, but this app truly amazed me. I wanted to change my billing date to the 1st of the month; it was set to the later half. I typed this request into the AI chat bot expecting a long read or a chat with a Human. But no, within 2 clicks it had changed this for me.
Me
Updated app not available in my country/location why not????
Keep the old app
With the old app there was no need to log in and you could top up, now you are forced to create an account. Why…
cannot login
The new app is awful. When I try to login , it show "Sorry, there was a problem grabbing your account information." It does not work even I reset the password.
I prefer to use old app but it force to close after I login.
I prefer to use old app but it force to close after I login.
Awful
Honestly the height of ridiculousness there was an app that was working well until that of course gets discontinued and instead there is an app where I have to set up a new account except your algorithm does not recognise my exact details to your vague questions, and I would phone but I also have no phone reception today because another company is carrying out work they did not tell their customers about so now I’m stuck between a rock and a hard place while I hope one of those is resolved before I run out of electricity.
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Awful
Awful app which doesn’t let me login