Terrible
App never updates and have to enter top up code into the meter manually
Good App…but!
I like the new OVO App, but…the balance update feature has frozen and so I can’t see how much credit I have in my account, which means it’s difficult to know when to top up!
Quick chat icon not appearing
For the second time in a month the quick chat icon is not appearing in the chat section and it’s not the first time this has happened
Cruel customer service, dangerous billing errors, and a total scam
I have been fighting OVO on the phone for three months, and they are completely heartless. For two years, they charged me based on completely fake "estimated" bills, overcharging me every single month. When I asked for my refund, they refused. I stopped paying the remaining balance to force them to give me my money back, but instead of helping, they threatened me.
Because their billing system and smart meters completely failed, they started sending me insane bills for £16,000, £17,000, and £19,000 a month for a simple flat! When the smart meter failed, they blamed me, demanded I send manual readings myself, and literally laughed at me on the phone when I told them I didn't know how.
Even when I broke down and told them this stress was causing me severe mental illness and making me want to take my life, they did not care. They kept threatening me. Even now, when I am completely out of the country, they are still stealing from me and charging me massive fake usage for an empty flat. The app is a complete mess, the math makes no sense, and OVO is a dangerous company that destroys people’s lives. Avoid them at all costs.
Because their billing system and smart meters completely failed, they started sending me insane bills for £16,000, £17,000, and £19,000 a month for a simple flat! When the smart meter failed, they blamed me, demanded I send manual readings myself, and literally laughed at me on the phone when I told them I didn't know how.
Even when I broke down and told them this stress was causing me severe mental illness and making me want to take my life, they did not care. They kept threatening me. Even now, when I am completely out of the country, they are still stealing from me and charging me massive fake usage for an empty flat. The app is a complete mess, the math makes no sense, and OVO is a dangerous company that destroys people’s lives. Avoid them at all costs.
Show more
No notification
This new app, just like the old one, fails to notify me when I’m running out if credit. As I’m away all the time, I often forget to top up and then I loose all the food in the fridge. Fix it!
Does not work
This app has not worked for me since the day I’ve downloaded it. To top up I have to telephone a number entering my account number after following so many prompts. The previous app used by OVO I was able to do direct bank transfers into my account and was so much easier.
Can’t top uo my electric terrible
They took down the only way to top up online. I’ve had no power all day and have a newborn to look after this is terrible.
Why take away something that works and replace it with this nonsense?
I can’t wait to change supplier.
Why take away something that works and replace it with this nonsense?
I can’t wait to change supplier.
Fiddle sticks
I cannot believe those sample reviews you have printed. The app is quite quite useless. I always try to use it every time I am asked, and I always find it impossible to fill in a reading. Consequently, I always go to your website and sign in there to send a new reading. and I find it perfectly straightforward,
intuitive, etc.
Thank you and goodbye.
intuitive, etc.
Thank you and goodbye.
Show more
Meh
Mega meh
Login
The lady, she was very helpful she sorted out my problem
Terrible Service
Extremely disappointed with OVO and this transition to the new system. What should have been a straightforward change has turned into a complete headache for customers.
The app is confusing, difficult to navigate, and nowhere near as user-friendly as it should be. Even worse, when you actually need help, trying to contact customer service is incredibly difficult. You can spend a ridiculous amount of time trying to find the right way to speak to someone, only to be passed around or directed back to the app.
The app is confusing, difficult to navigate, and nowhere near as user-friendly as it should be. Even worse, when you actually need help, trying to contact customer service is incredibly difficult. You can spend a ridiculous amount of time trying to find the right way to speak to someone, only to be passed around or directed back to the app.
Show more
Typical
OVO change something that works to an app that won’t work……
U are so expensive
I can’t wait too my contract finish an get ahter company
No updates
Poor app never updates the balance and constantly having to put it in manually. Fix this !!
Useless
I can’t find how to pay my top up meter through this app, the old one worked fine so why do I have to download this new app that is less intuitive and is probably just another way to collect and sell my data. While I can’t find the top up meter I sure as hell found a million different ways I could give Ovo Energy more money :):
Show more
Terrible
Doesn’t show correct balance, will leave you thinking you have credit until your light goes off and it will still be showing that you have, when you don’t. Prefer the old app.
Good for topping up. Nothing else.
So yeah, topping up is easy especially with the option of using Apple Pay.
But trying to see my actual balance is useless. It updates at 1am then no further changes throughout the day. Cannot see how much I have or what I’m using. So it’s pretty pointless.
My last suppliers app didn’t have this issue and it’s a bit frustrating especially as my “smart meter” isn’t displaying my balance properly either.
But trying to see my actual balance is useless. It updates at 1am then no further changes throughout the day. Cannot see how much I have or what I’m using. So it’s pretty pointless.
My last suppliers app didn’t have this issue and it’s a bit frustrating especially as my “smart meter” isn’t displaying my balance properly either.
Show more
App is useless and doesn’t work
The old app worked perfectly fine for topping up my smart meter and now the new app makes me manually enter a top up code every time. No point in having a smart meter if I can’t top up on the go and customer service is useless
Not accurate at all!
The balance is absolutely pointless at looking at it’s not accurate or even close to how much electric I have. I’m currently in hospital and I’ve been checking the app (which I knew wasn’t accurate but not to this extent) every now and then but someone checked due to it beeping…. £2 Left!!!! Go to top up and the app is saying £8.69!! This is absolutely useless for people going away for long periods of time and still need to keep the electric on (also so they don’t go into emergency) ALTHOUGH one good point you can use Apple Pay instead of messing around going onto the app then online banking then on the app again so star for that
Show more
App
This app is terrible compared to the last one
