Removed guest top up
Removing guest top for love of the game and not providing an alternative is just a really poor customer experience design choice.
Just look at how many people are struggling to log in on their app reviews.
Just look at how many people are struggling to log in on their app reviews.
The new App does not work
The old app was great. Now I cannot login. Rubbish
Ok
Wish it would update more on how much gas n electric I have,sometimes doesn’t update for over 24 hours,or show my top up
Karen
Good company to deal with highly recommend them
Login Failure Error - Solved
Had trouble recently logging into the app, however today I tried using my email address instead of my account number and it worked. I’m not sure why it wouldn’t accept my OVO account number as I’ve been a customer for well over 8 years. The app works great apart from this minor error.
New app
I have been receiving emails for months telling me to switch to the new app for my top-ups. The problem is that the new app simply doesn’t work. I’ve been trying to log in for months and all I get are errors and bugs.
Today I spent over 1 hour with customer service, hoping to get help. Instead of resolving the technical issue, I was asked a long list of irrelevant questions and even encouraged to switch to a standard account that I never asked for and don’t need.
The app tells users to contact customer service if they can’t log in, but customer service couldn’t provide a solution. They simply told me to keep using the old app and wait for another communication.
The old app is due to stop working in a couple of days, while the new one is still broken. Releasing a mandatory replacement app that users can’t access is unacceptable.
This has been a frustrating experience and a complete waste of my time. Please fix the app before forcing customers to use it, and make sure your support team is properly equipped to deal with technical issues.
Today I spent over 1 hour with customer service, hoping to get help. Instead of resolving the technical issue, I was asked a long list of irrelevant questions and even encouraged to switch to a standard account that I never asked for and don’t need.
The app tells users to contact customer service if they can’t log in, but customer service couldn’t provide a solution. They simply told me to keep using the old app and wait for another communication.
The old app is due to stop working in a couple of days, while the new one is still broken. Releasing a mandatory replacement app that users can’t access is unacceptable.
This has been a frustrating experience and a complete waste of my time. Please fix the app before forcing customers to use it, and make sure your support team is properly equipped to deal with technical issues.
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I can’t login
They don’t allow login. And when I try reset password. Email is empty
awful app
was harassed for weeks to download the new OVO energy app, only for it to not actually reflect an accurate meter reading and leave me with a negative balance despite the app ensuring me i have £5 on the meter as of just now!! i spent 30 minutes on the phone only for them hang up on me. woke up to an entire fridge of food spoiled which i won’t be able to replace for another week.
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Log in failure, resolved.
Initially it wouldn’t let me sign in (probably because my previous password didn’t have a ‘special character’, so had to reset everything.
Great support from Ovo, excellent app.
They have not quite got this working, no indication as to how to rectify ‘Login Failure’ do I have to reset password, do a raindance?, not impressed.
Been using the previous ‘Ovo Topup’ for ages with no problems. Do I have to re-register, will my previous logon details work on the new app? No idea.
Great support from Ovo, excellent app.
They have not quite got this working, no indication as to how to rectify ‘Login Failure’ do I have to reset password, do a raindance?, not impressed.
Been using the previous ‘Ovo Topup’ for ages with no problems. Do I have to re-register, will my previous logon details work on the new app? No idea.
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Problem
Problem can’t add new meters
High Debit Debit
Not sure why OVO won’t let me budget myself for my gas payments. I don’t like being nearly £600 in credit when that money could be earning me interest and not them.
Can’t log in
After a couple of years using this excellent app, I can’t log in. Apparently “there is a pry with the connection”. Please fix.
Okay I guess
This as a hole energy supply is okay, I live on my own in a one bed flat and only use a pound a day however, i suffer with short term memory and it has taken me nearly a month to be able to re set my password and be able to log in! It does not give you the right amount, it’ll give you a balance from like 2 weeks ago. The app is pointless just stick to using your little screen and the metre in your homes.
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DOES NOT LET YOU LOG IN!
OVO say to download this app as the other one is going to be closed down soon. Tried multiple times, removing and redownloading. Problem is that it won’t let you login in.
Absolute shambles.
Try fixing this before closing down the other one!
As another user said, it requires too many permissions anyway, may as well just use the website if it’s going to be this much of a hassle.
Absolute shambles.
Try fixing this before closing down the other one!
As another user said, it requires too many permissions anyway, may as well just use the website if it’s going to be this much of a hassle.
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New app
Is this the new app as this is the one I have but it’s saying to get the new app but this is the only one on app stores I’m confused
Price don’t include VAT
In the app you can see your average daily, weekly, monthly, yearly usage which is good but all the prices don’t include VAT it’s really inconvenient there should really be an option to change it to include or exclude VAT from the pricing
Rubbish
Won’t let me log in to top up
Not Working
Used to access this easily, now it won’t allow me in due to incorrect details, although they’re the same details I use to log on to view my account via their webpage.
Not working at all
It’s now been several months since the launch of the new app which I have tried to register… tried everything so far I can think of - old app works fine - keeps showing ‘failure to login’ pop up. 🙁
UPDATE: Now works! If you completely re-install app and change password Hmmm
UPDATE: Now works! If you completely re-install app and change password Hmmm
'there was a problem logging in try again later'
old app worked/works fine, new one dont