Ovo app
Very easy to use
Holding a ton of credit!
Not happy, loyal customer!
Mrs
Why does the app never give the correct readings than it actually is on the meter. For example my app said £28 on my electric and my meter said £11. This is the sort of problems that need to be fixed as it’s very frustrating
Can’t top up even after contacting them and they said it was fixed now
The top up screen is blank so I contacted them using the quick chat, took about 45 minutes and was given a link to top up as guest and told to wait 24 hours and the in-app top up should be sorted for the account. Well, 3 months and multiple top ups later I still can’t use the app to top up, literally the only thing I have the app for.
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App less power than online version
I can’t give it more than one star given it won’t work for my “complex” meter setup (like it’s hardly rocket science having off peak heating!)
OVO
Very with OVO Energy
Terrible
App never updates and have to enter top up code into the meter manually
Good App…but!
I like the new OVO App, but…the balance update feature has frozen and so I can’t see how much credit I have in my account, which means it’s difficult to know when to top up!
Quick chat icon not appearing
For the second time in a month the quick chat icon is not appearing in the chat section and it’s not the first time this has happened
Cruel customer service, dangerous billing errors, and a total scam
I have been fighting OVO on the phone for three months, and they are completely heartless. For two years, they charged me based on completely fake "estimated" bills, overcharging me every single month. When I asked for my refund, they refused. I stopped paying the remaining balance to force them to give me my money back, but instead of helping, they threatened me.
Because their billing system and smart meters completely failed, they started sending me insane bills for £16,000, £17,000, and £19,000 a month for a simple flat! When the smart meter failed, they blamed me, demanded I send manual readings myself, and literally laughed at me on the phone when I told them I didn't know how.
Even when I broke down and told them this stress was causing me severe mental illness and making me want to take my life, they did not care. They kept threatening me. Even now, when I am completely out of the country, they are still stealing from me and charging me massive fake usage for an empty flat. The app is a complete mess, the math makes no sense, and OVO is a dangerous company that destroys people’s lives. Avoid them at all costs.
Because their billing system and smart meters completely failed, they started sending me insane bills for £16,000, £17,000, and £19,000 a month for a simple flat! When the smart meter failed, they blamed me, demanded I send manual readings myself, and literally laughed at me on the phone when I told them I didn't know how.
Even when I broke down and told them this stress was causing me severe mental illness and making me want to take my life, they did not care. They kept threatening me. Even now, when I am completely out of the country, they are still stealing from me and charging me massive fake usage for an empty flat. The app is a complete mess, the math makes no sense, and OVO is a dangerous company that destroys people’s lives. Avoid them at all costs.
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No notification
This new app, just like the old one, fails to notify me when I’m running out if credit. As I’m away all the time, I often forget to top up and then I loose all the food in the fridge. Fix it!
Does not work
This app has not worked for me since the day I’ve downloaded it. To top up I have to telephone a number entering my account number after following so many prompts. The previous app used by OVO I was able to do direct bank transfers into my account and was so much easier.
Can’t top uo my electric terrible
They took down the only way to top up online. I’ve had no power all day and have a newborn to look after this is terrible.
Why take away something that works and replace it with this nonsense?
I can’t wait to change supplier.
Why take away something that works and replace it with this nonsense?
I can’t wait to change supplier.
Fiddle sticks
I cannot believe those sample reviews you have printed. The app is quite quite useless. I always try to use it every time I am asked, and I always find it impossible to fill in a reading. Consequently, I always go to your website and sign in there to send a new reading. and I find it perfectly straightforward,
intuitive, etc.
Thank you and goodbye.
intuitive, etc.
Thank you and goodbye.
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Meh
Mega meh
Login
The lady, she was very helpful she sorted out my problem
Terrible Service
Extremely disappointed with OVO and this transition to the new system. What should have been a straightforward change has turned into a complete headache for customers.
The app is confusing, difficult to navigate, and nowhere near as user-friendly as it should be. Even worse, when you actually need help, trying to contact customer service is incredibly difficult. You can spend a ridiculous amount of time trying to find the right way to speak to someone, only to be passed around or directed back to the app.
The app is confusing, difficult to navigate, and nowhere near as user-friendly as it should be. Even worse, when you actually need help, trying to contact customer service is incredibly difficult. You can spend a ridiculous amount of time trying to find the right way to speak to someone, only to be passed around or directed back to the app.
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Typical
OVO change something that works to an app that won’t work……
U are so expensive
I can’t wait too my contract finish an get ahter company
No updates
Poor app never updates the balance and constantly having to put it in manually. Fix this !!
