Needs a few changes
The App is good and no problems using it , one suggestion it would be helpful to know on metre readings how much you actually owe on a bill when ones been taken
It does not tell you
Improvements need to be made in this area that’s my only issue some people want to be able to use this to keep pay when it shows metre readings everything’s just gone so expensive we’re not all rich
It does not tell you
Improvements need to be made in this area that’s my only issue some people want to be able to use this to keep pay when it shows metre readings everything’s just gone so expensive we’re not all rich
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Response from developer
Hi there, thank you for taking the time to leave a review and we really appreciate it. I'm glad you find the app easy to use and it's stress free. Enjoy the rest of your day. Thanks, Adam
App supposed to help ! It does Not
Uploaded the app to submit regular readings ; activity trying to save water consumption only two of us in our house …( we EVEN put bucket in shower to catch water whilst showering to use to flush the loo , that’s how bad it is !!! ) We also had a combi boiler fitted so no header tank constantly filling Two water butts that service the garden .. No matter what you do the bills go up & up , we submit the readings and they still estimate your bill.. it’s pointless !!
if your on a meter it’s like printing money for these water companies ! So until every house is metered then this system is totally unfair and some family’s are penalised whilst others can effectively leave a tap running none stop and pay the same bill month after month !
if your on a meter it’s like printing money for these water companies ! So until every house is metered then this system is totally unfair and some family’s are penalised whilst others can effectively leave a tap running none stop and pay the same bill month after month !
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Response from developer
Hi there, I am sorry to see your review. If you use Social Media, please could you send us a DM on Facebook, X or Instagram so we can take a look over your account? Thanks, Alex
UU’s cost me £100’s
They lie. Took me almost a year to finally get a meter fitted due to their lazy, unknowledgeable staff (contractors). That delay cost me about £600. They over charge. They supposedly fitted a “smart meter”, yet they are estimating my bill?!!They take money even when you’re very much in credit, but even 4 days after taking your DD, it doesn’t show on your account.
Awful company. I am currently almost £70 ’in credit, almost £600 over-charged but cannot speak to them or request a refund via this app. It’s an extortionate JOKE!
Awful company. I am currently almost £70 ’in credit, almost £600 over-charged but cannot speak to them or request a refund via this app. It’s an extortionate JOKE!
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Response from developer
Hi there, I am really sorry to hear about your experience. If you use social media could you send us a DM with your name, address and contact details so we can look into this please? Alex
Exceptional customer service!
I want to thank Martin, he helped me through the moving process linking two accounts, setting up direct deposit, absolutely amazing customer service, much appreciated!
Response from developer
Hi Eric, thanks for leaving Martin a 5 star review. We really appreciate it :) Sharon
Bad
The sole service provider so doesn’t care about customers doesn’t care if our houses flooded expensive prices
