My Talkmobile

App keeps logging out

Face ID/Touch ID not working

App crashes on login/homepage

Registration process resets

Security codes become invalid

App doesn't stay logged in

Cannot add more than one mobile account

App doesn't load create account page

App wipes details when switching apps

Login process is rubbish

App freezes during payment

Face ID prompts are frustrating

Repeated Face ID prompts

Account locked message

Too many login attempts message

App doesn't recognize fingerprint login after update

App crashes on selection

Password resets not recognized

Application error message

App crashes after login

App crashes after update

App crashes at point of login details recognized

App doesn't get updates or bug fixes

Cannot use Face ID and keep logged in simultaneously

App is stuck in an infinite loading loop

Boosted data only lasts seven days

App doesn't save payment details

App is slow and outdated design

App doesn't provide real breakdown of bills

SMS One-Time Authentication Codes are fine, but repeated Face ID prompts are frustrating

App doesn't stay logged in for longer than a couple of hours

App is ridiculously hard to access

App signs me out every time

Password requirement is complex

Cannot reset password when locked out

Doesn't give option to save credentials or sign in with Face ID

App was working smoother before the July update

Main problem is having to log back in all the time

Persistent issues with the app failing to keep me logged in

Every time I want to check my account, I find myself needing to sign in again and reject cookies

The suggestion to delete and reinstall the app did not resolve the problem

I can’t log in for love nor money to web or app

Customer service could not be worse

It takes ages to fill in their forms

I have had to do it 6 times this evening as they just cut you off when they can’t resolve your issue

Always asks for password

Always locks me out

Never saves password or enables Face ID

Keeps logging me out so I have to re-enter user and password

Impossible to add more than one mobile account

When trying to create an account. It just loads and doesn’t get past that

There is still no way to see your data usage over the past year, say, at a glance

App doesn’t stay logged in for longer than a couple of hours and awful slow outdated design

You can’t really do much on the app

You can’t update your mobile number

It’s a nice little app which shows you all you need to know - once you're logged in

The problem is that it keeps logging me out even though I have Face ID turned on so I have to keep entering my password every time

Which I often don't have to hand and which I can't remember - does anyone remember 300 passwords?

Destroys the object of Face ID on my iPhone 15 running iOS18

Would be nice if when you set up Touch ID it would actually work!

This app’s security is ridiculous

Every time I try to log in I need to re enter my email and password and I can’t never remember the password bec of the stupid password requirements

I only want to check how much data I have used!!!

It shouldn’t log you out every time and there should be an easier way to access your account

I fill in my mobile number,name, post code and email address but if I switch away from the app to generate a password in my password manager or receive the code sent via text message, it wipes out all of the details when I swap back to the app

I then fill in all of the details again, it generates a new security code sent via text message, I go to read the text message and when I return to the app it wipes my personal details again

Sick in a loop...

Who tests this rubbish?

The app once in is ok very simple but fine

My issue is Face ID always asks do you want to use it but has to send a text so not worth having

Well, no problem getting the app on apple, registering is another issue altogether

Fill in the details, wait for a text, which it sends then you enter the code

The only issue is that to check the text you need to leave the app, even with it in the background running, it clears all the values when you go back and you have to start again!

And again and again!

Poor programming, this needs fixing

Cannot comment yet on the app as I cannot get to even use it so first hurdle is a deal breaker

My credit score has been damaged because I missed a payment of 2* £8 for 2 months

Every time I saved my account details it didn’t register them and I confirmed them in metro bank and Santander and neither worked

One day it miraculously worked but it was too late

I got two phone calls that instructed me what to do and it didn’t work after following all their instructions

Really stupid service/ system

Should be ashamed

Annoying that you cannot track all of the accounts you have on the same App

In this day and age to develop such a poor application is quite shocking

Every time I go to login even when I turn faceID on it still has to take me through email, password and security process

Very frustrating

Please get this sorted!!!

The functionality is limited compared to the web site

Don’t even try to ask for PAC as it will never work

Need to login + verification code every single times so annoying

I’ve downloaded the app to my phone, filled the details in to register and had the code sent

However, to get the code I have to switch to Messages and when I jump back the page resets and I have to fill my details out again

I’m just going round in a loop with no way to register

So I dutifully updated the app

It no longer recognised my fingerprint login

Forgotten password- of course I have I always use my fingerprint

Why can’t you remember it?

10 tedious minutes later I’ve updated my password (which I will obviously now forget)

I’ll try to remember not to update the app next time

Every time I try to register it wants to send me a security code via text but as soon as I leave the screen to access the text message it takes me back to the start of registration with blank fields again

Round and round in circles, total waste of time & effort

Gave them the pac code and on the day they closed the previous supplier but didn’t change my number over to the new sim until about 7 hours after the closure so I had no way of receiving calls or text messages

When finally done WiFi calling didn’t work and I got a message saying if I wanted WiFi calling on my account I had to contact talk mobile (something I’ve never had to do with previous suppliers)

They assured me it would be sorted that day

So I gave them that day and they still didn’t fix it so I’ve now terminated the contract after the mess and joined another supplier and while I wait for the new SIM card to arrive the WiFi calling is still not fixed

Can’t even register

Wants me to put in a code that it texts me but every time I switch apps to get the code it resets the registration and the code becomes invalid

Really inspiring…NOT!

Once you get to the text message 6-digit code… message us received but if you leave the app to read the message code it resets the application!

It’s also not compatible with OS on iPhone which means the auto-copy function doesn’t read the text message

Making it impossible

Needs a bug fix

Cannot register on the app because the registration page refreshes when switching to the messages app to pick up the security code

Security code doesn’t appear on the keyboard as with other apps

iPhone 15 pro max, IOS 17.4

Just tried to register

I fill in the form then my security code arrives and after viewing it my info disappears from the form

First time experience with the brand

Not a good start

Having started a contract with Talkmobile

I downloaded the Talkmobile app to my apple phone

I was required to register my phone number and personal details including a new password

On completing this form I pressed continue and was sent to a new page where I would have to enter a security code sent to me by text

On arrival of the text I swiped the page across to get my code from my text message app, I then swiped back to the talkmobile app to enter the code but found that all of my personal details had been wiped clean and therefore i had to start the process again

I have given up after attempting this process four times

I cant rate the app because i can’t get on it!!

An ideas please??

Better than the old one but doesn’t seem to support customers with multiple numbers, it only works for one number

You need to fix your app

When paying your bill with bank verification, the app goes back to the main screen and you’re unable to pay your bill over the app

Fix this!

To get a new password you need to input a talkmobile number, but I have multiple devices so that never works for me

The app is not thought through at all

Will need to drop my subscription now

The app is trash

Can’t do anything as it logs you off on every step

Turning Face ID doesn’t work as it logs you off on next page and still have to log in with email + password + text message every time

The new app is better than the old one but still has issues

It logs you out for no apparent reason so is cumbersome to use

It also seems to lose track of when my allowance renews so again not very good

The app is fine, however the Face ID login never works - keeps saying my account is locked (which it isn’t)

Happens for all three family accounts I have on different phones

Quite annoying to have to go through the login issue every time I want to use the app despite having Face ID login activated

UPDATE: log in issues seem to be sorted for now so have upgraded my rating

EVERYTIME I try to log in it says “ locked out off account”

Either that or “too many attempts to log in”

Face recognition NEVER works

Has to send a text link to log in

Utter RUBBISH

The App logs me out every time despite being set to Face ID…repeat message appears “too many login attempts…

Seems to be a case of poor app development and lack of testing

I don’t know why this app from a mobile phone company can’t get an app right

Using Touch ID it should log in straight away, not show a warning message that says “too many login attempts” only to put in my details again, get presented with “enable Touch ID” again and the a OTAC every time…

So frustrating… come on Talk Mobile, fix these issues😡

The face Id does not work

“Customer Support “ wastes time by giving excuses

I will be moving to EE in December

Keep saying my account is locked, because because of too many attempts, but if you turn off face recognition log back in normally let you in sort it out!!

After I login I click the data usage button and it logs me out and says my account is locked

So I log back in and try again and it says the same

It’s fine if I don’t hit the data usage button but pretty annoying

Fix it or don’t but you’ll end up losing customers with this amateur app

Regret switching from Vodafone to talk mobile

Data is slow and intermittent

The app rarely ever works

Always problems loading and logging in

Never been able to log in

Constantly tells me to many attempts to log in even though I tried once after 3 months and to change password you go round in circles

It will never get fixed reading comments so it’s time to shift provider

App looks good overall, but whenever I want to check my account after enabling Face ID, it doesn’t Login and says my password has been entered too many times etc

Lets me login as normal with email address and password without reseting my password

Could be a iPhone 15 Bug maybe, but yeah

Just a bit inconvenient logging in and waiting for a text code etc

Every single time I open the app I get an error saying I’ve been logged out for repeated log-in failures and it forces me to log on with my full user name and password, then it generates a one-time code and I’m in

It then asks me if I want to use Face ID for future log ins

It doesn’t matter if I say yes or no, I always get the same error when I next open the app, even if it’s only 5 minutes later

Frustrating!

Once you get in, the app is clear, simple and well laid out

It does everything you want a no-frills phone contract app to do and nothing more

The problem is getting in

Face ID doesn’t work - ‘too many attempts’ error message every time, so full login and security code required every time

Apart from that, it seems to function well

Despite using FaceID when logging in

I keep having to enter my username and password when opening the app!

Why do you need two factor verification it is not a banking app!!

And always logging out even though it shouldn’t

Change all IT department please

Absolute load of crap!

I can’t log into the app- haven’t been able to for about 2 years

I’m still on 3G-which was ment to change to 4g automatically?& never did?

I wouldn’t recommend talk mobile & I’m going to stop using it asa I find something that suits me with good deals

I loved talk mobile at first, It was great!

Gone down hill like everything else!!!!

Bloody hell enter a nickname for this review? But they are all taken- they make everything so difficult!

Let’s try another 100 names that mean f all………

Whenever I load the app, I am stuck in an infinite endless loading loop

Prior the update the app had nothing wrong with it and you could see the exact number of data you have left

Eg 3500mb (3.5 ish GB) now it only shows single numbers (3GB)

New updated app so much better than old version

App overall is ok - it’s a pain having to have a text sent every time I log in

It should remember my device so that only a password is enough for login after one successful text

Otherwise, the app does everything I need it to do

Trying to use maps for satnav on mobile data alone just doesn’t work

Need to be connected to Internet via WiFi!

Sad

Really annoying that you have to receive a verification text at every log in

Never known that happen with any other utility or app I’ve ever used

You’re better off using the website which has more features than this too

Good app for checking your data allowance thats all you need

But cant understand what the authentication log in is about?

Only data app plz can you turn this feature off!😊

It would good if you could pay your bill on the app

Also it would be good you could see or get notification that your bill has been paid

My App Store is for US region but i live in UK, signed up for talk mobile at my local Vodafone store so far this has been a better a choice than giffgaff that uses 02 lines

I’ve used Talkmobile service multiple times they’ve helped me out easily and fast excellent service A++

The app keeps logging me out even when I’ve selected it to keep me logged in

Also you can’t touch both use Face ID and keep me logged in

It’s one or the other

Checkboxes imply that that both can be checked

That’s a dark pattern right there

It gets tiring having to enter the passcode each time

The app also doesn’t get updates or bug fixes

At the time of writing this review the app was last updated ten months ago

I looked everywhere for a good deal!

I wanted data at acceptable speed and amount, unlimited calls and texts

This is perfect!

Sadly no information about starting up an online account

Nowhere did I read I had to ring up for help

Thankfully a wonderful man talked me the other process and I hope I’m now up and running!

I have my wife’s & my own number under this singular app

Really good as we log in regularly on our individual devices to check how much data we have available noting the live updates

No issues whatsoever with the app

This app is absolutely useless not been able to log in for about a year and a half

First thought it was a bug so I left it for 2 months re downloaded still wasn’t working called up the service team (great customer service) we reset everything but it was still not working

I can’t be the only 1

Why, when logging using Touch ID do you still ask for a text verification number to be entered?

Totally pointless

I’m my bank accepts Touch ID as being secure, surely a mobile phone company can accept it as well

This app has had many problems although they have gotten better

My only nag is the two factor authentication

It’s an app to check your allowance not a banking app why is it needed and better yet why can’t I turn it off?

The 2FA sometimes glitches too and says it’s invalid which means I have to restart the app and do the process again just to check how much data I have

Would be nice to have an option where I don’t need a password at all or at least just be able to use my face without the 2FA

Sort it out

Really pleased with my talk mobile sim as I didn’t need a hand set and was fed up of paying over £50 a month for a service that I hardly used

Talkmobile is perfect if you just want to have a mobile for basis needs at a low low monthly cost & if you need extra services you can just add them on later

Love it and thank you for sorting me & my daughters mobile monthly needs we saved a fortune on wasted services between us & now have just what we need

Thank you

Excellent network coverage

Good service when I’ve called them

Very good value

What’s not to like!

So it shows the information that you would want but if you use FaceId then you have to close the app and re open it otherwise you won’t get the latest information

Can this issue be looked into please

I don’t often use the app

However, when I do need to, it has usually logged me out, even though I have tagged the portion to stay signed in

When I try to sign it tells my details are invalid and, if I manage to get that far, the app crashes just when it’s loading my account data

Come on guys, you provide a fantastic product for mobile users but your app and tech back-up leave a lot to be desired

It’s not a deal breaker for me, because the product and price are perfect for my means and needs, but it would be nice to have operational apps

App crashes on selection on both iPad and iPhone - power off, delete App does not solve problem

This needs urgent fix ASAP

Possibly the worst app ever

Constantly crashes

Password resets not recognised

It’s like Vodafone have designed something shockingly awful to make you go back to the 4x over priced parent brand without realising other budget mobile providers like gift gaff have great easy to use apps 🤦‍♂️

Simply unacceptable Oxfordian74

I download the app- all is fine

I log in then it crashes just as it is about to go to the home page

I restart my phone and try to open the app again, however it crashes straight away

Then i try uninstalling and reinstalling the app however as soon as i log in the same problem happens!

Please fix this issue!

App worked well for almost a year

Since September 2021, the App crashes at point of login details recognised

Deleting and reinstalling App, and powering phone on and off doesn’t change anything

The Talkmobile chat service advise I can still use the online account access via the web page

As such, no confidence that the problem is being looked at by the App developer

Worked well for a month ish after that month every time I opened the app it crashed

I uninstalled it and reinstalled it and it carried on crashing...?!?!

Hi, the app is crashing right after login to my account

Please update or fix the issue

I am using iPhone XR with iOS 14.8

I am at a loss as to why if you buy boosted data or minutes why they only last seven days

Is there a sell by date or something?

On the extremely rare occasions I use all of my data I would like to be able to boost my data without losing any unused seven days later

The only reason I ran out this month is I forgot to switch roaming off and my Bluetooth connection in my car downloaded all of my music from iTunes

Used to work but now I get the ‘Application error’ message each tIme

Seems no effort has been made to keep the app up to date

This is really easy to use but I do wish it had a bit more functions on it, but so far so good

Remember login credentials

Dark mode option

Auto sign out setting

Ability to see data usage over the past year

Update app to show when bill is paid

Turn off two-factor authentication

Add more functions to the app

Enable 4G calling

Option to not need a password at all

Add chat facility