Why is paying so hard?
It’s an ok app but the main reason anyone uses it must be to pay the bill, but I can’t figure out how, seems like a no-brainer to me
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My main page is constantly on load , I have zero on my meter so I have no confidence topping up using the app coz I can’t see it abit pointless having it if you can’t use it proper
Login Issues
I previously had the beta version of the app and was able to use it without any problems. However, I can no longer login. I get an error message telling me that my browser settings are preventing the app from working. I have changed nothing and would like a solution pto this issue as it previously helped me to manage my energy consumption.
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Rubbish
Doesn’t work while you have a secure connection via NORDVPN. Pause the VPN connection and it works.
Never had this problem with the EDF app 😡
Never had this problem with the EDF app 😡
Can’t switch to FiT account
I had to close app and access FiT account via website.
They've removed the safeguards
Last month, when the major app update came out, I went to submit my meter readings. Entered them, and then the app said: your day reading seems too low! And your night reading seems too high! I checked, and indeed, I've entered them the wrong way round. Fast forward to this month: entered them the wrong way round again. The app happily accepted them, no warning this time. Did someone remove the safeguards that were there in the initial release?
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App
Love you guys
Rubbish
If I could give it Zero stars I would.
All I get when trying to set it up is error messages 404 not found.
I’ve tried everything I can to resolve.
Impossible for a customer that works unsociable hours to do as there customer service only work Monday to Thursday 8 to 5 and 8-4 on a Friday.
You need to offer customer support at times customers are available not short office hours.
It’s not helped that the website has been offline for logging in now for over 24 hours. Absolutely terrible service.
All I get when trying to set it up is error messages 404 not found.
I’ve tried everything I can to resolve.
Impossible for a customer that works unsociable hours to do as there customer service only work Monday to Thursday 8 to 5 and 8-4 on a Friday.
You need to offer customer support at times customers are available not short office hours.
It’s not helped that the website has been offline for logging in now for over 24 hours. Absolutely terrible service.
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Teo
Good job
Payment is broken
These are essential features for an energy provider app: being able to check your bill, submit meter readings, and make payments reliably.
Unfortunately, it’s currently not possible to make a payment through the mobile app. I hope this can be fixed soon, as payment is one of the most important basic functions users expect from the app.
Unfortunately, it’s currently not possible to make a payment through the mobile app. I hope this can be fixed soon, as payment is one of the most important basic functions users expect from the app.
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Usage update
Hi the app seems always slow to update it also doesn’t update when I’m connected to my WiFi it doesn’t help either when the in home display can only show one tariff making usage not easy to calculate if the app was better there would be no need for ihd surely you have the technology to get one working
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They've removed the safeguards
Last month, when the major app update came out, I went to submit my meter readings. Entered them, and then the app said: your day reading seems too low! And your night reading seems too high! I checked, and indeed, I've entered them the wrong way round. Fast forward to this month: entered them the wrong way round again. The app happily accepted them, no warning this time, then got a bill for +1800 extra day units, and -1800 less night units. Not a single system questioned if this can be right. Did someone remove the safeguards that were there in the initial release?
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Shockingly Bad
This app was previously OK but in recent times it has become completely useless. Utilisation data is 5 to 6 days behind, payments data is always behind so it shows debt when you are in credit. Reported multiple times and nothing changes.
Missing electric data on bills
When viewing on the app and downloading the bills the June July and Mays bills no longer show the electric used or anything electric appear at all, it last appeared in Aprils bill where there was 6 pages!!!
Rubbish app
Every time when I do a meter reading it keeps coming up with a error message somethings not working and I now have to enter my meter readings online 😡
No Schedule for EV Charger
Sooner I find a new electric company the better. After paying £1000 for EV charger and installation at home, the old app you were able to schedule your electric car to operate during off-peak hours (00:00 - 06:00 was 07:00 but they decided to be difficult once you’re signed up).
They decided to get a new app that has not worked for scheduling from the month they brought it out. Sent a generic email to say things should be back to normal at the end of April and we’re now in August still having to manual charge the car at stupid hours of the morning. Not been anymore updates on when this will be fixed as they’re obviously using some form of cowboy app developers.
Nothing was wrong with the original app so I believe they’ve done this as they’re obviously using know not everyone will be able to stay awake to charge their cars at off peak hours so they end up clawing more money out of you
They decided to get a new app that has not worked for scheduling from the month they brought it out. Sent a generic email to say things should be back to normal at the end of April and we’re now in August still having to manual charge the car at stupid hours of the morning. Not been anymore updates on when this will be fixed as they’re obviously using some form of cowboy app developers.
Nothing was wrong with the original app so I believe they’ve done this as they’re obviously using know not everyone will be able to stay awake to charge their cars at off peak hours so they end up clawing more money out of you
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Monitor usage
I love that I can monitor my usage weekly and budget accordingly. I also find it easy to pay my bills now that Apple Pay is active.
Rubbish app.
Impossible to use. App is almost as bad as their telephone system. God knows how they’d keep any clients. I’ll be changing provider.
Still Rubbish after Upgrade
App is next to useless because of delays to usage data which has been a problem for years. New app looks pretty but is still based on useless out of date information. You really need to recruit a competent team rather than amateurs.
Useless usage data
Been with EOn for 18 months, in all that time the app has always shown wrong usage data, despite me reporting it many times nothing has improved 🙁 infact they recommend I use the Ivie app, which works fine.
