Pathetic app
Supposedly fixed bugs cant even top up now absolute disgrace.
What the hell happened?
This app is useless now as I cannot top up using it, very insecure transaction screen as soon as I press to top up after entering bank details it just gives me a white screen and nothing tops up, I am now forced to use the website to top up until you fix this app with an update.
Overpriced joke
Appalling was forced to go on an over priced smart meter now I can’t even top up my electric been without electricity for 4 days now all you can suggest is delete and reinstall the app yeh done that 27 times still no electric thank you very much.NOT!!!
Diabolical
It has been over a week where your online payment service on app and website has been down tried ringing to pay bill but after waiting 30 mins gave up. Fix your service! If I could give 0 stars I would.
Slow to update usage
App is so slow to update energy use. Normally days out of date or having to log out and in repeatedly to refresh. Slow and buggy.
Gas
App easy to use and explains everything
Gas data missing
I am on a smart Ev tariff with you and the electricity data shows well, but the gas data does not show on the daily view.
also a nice edition would be a different colour for electricity when the EV has charged outside of the off peak hours to allow costumers to keep track of their energy usage correctly
also a nice edition would be a different colour for electricity when the EV has charged outside of the off peak hours to allow costumers to keep track of their energy usage correctly
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Doesn’t save settings
Usage is slow to update and doesn’t retain settings for fuel type or cost/kWh “filter”.
Issues with topping up
Keep having issues with topping up it just goes to screen saying top meter after details have been entered to take payment…..can you please sort out ASAP, thank you
Cannot top up today
Hi I cannot top up, world pay Blank screening me it’s not good at a time you have increased prices too high
Rubbish
App is just an uncalled phone app. Very slow. D clunky. When I made a one off payment it just showed a blank page, no confirmation. I don’t trust this app
I
Love the e.on next app
Easy to Use
The app is straightforward and simple to use. It is designed so that you can monitor daily usage, and payments are easily made through the app.
App
App constantly take days to update, a few weeks ago a full 20 days were missing and they still aren’t showing, then it came back for about two weeks fine not it’s not updating again. My ihd isn’t entirely accurate either due to the tariff Im on so all I have to rely on is the bills each month which doesn’t help when I want to keep track my daily usage. Eon can get my data half hourly so I don’t understand why the app takes forever to show my data or doesn’t show it at all.
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Not recording electricity usage
Absolutely rubbish tech support, app has not been recording electricity usage since February 2026
New release applied 1/7/26
Not giving the cost per day in new release, faulty software update
Pay options
Please let me have Google Pay
Great service
Moving house so easy to do on line no bot! - just easy tick questions , can even be done out of normal working hours great
Not allowed to login with VPN
For whatever reason you are not allowed to login over VPN?!
Disgruntled
Utter rubbish. Doesn’t show electricity readings or an accurate balance. Shows estimated usage even though I have a working smart meter
