Missing Info
The latest update has been stripped back and I can longer view the rolling monthly breakdown of what is consuming power in my home. All I can now see is the daily usage for off peak and peak and this takes about 2 days to update itself.
Why have you ruined what was a perfectly good working app to one which now shows less information ?
Why have you ruined what was a perfectly good working app to one which now shows less information ?
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JustALad,
Not wonderful, Just opened a account with these people,Lady on the phone was grand! Impossible to sign in to get the app working, Sending me around in circles, Very frustrating especially at my age
Asks to provide password all the time
This app asks to put password if not used for over about a month. Biometrics login does not help in this case. So this app is no different from simply using their website - need to provide password if providing meter reading is not your first priority every month.
Payment
Happy
Unable to log in to new app
The app keeps logging me out! I haven’t been able to log in for over two months since the new app was launched
TruthfulTedLad,
Absolutely abysmal, Won’t even let you sign in, What’s that all about ffs. 🤦 Seriously
Ron
I’ve been with eon I don’t know for a very long time always been happy Mrs s.
Excellent
Superb little app. Does what you'd expect it to do with clarity & ease
App is broken after latest update
App is broken after latest update
Passable
The app itself is just about usable but eon need to allow full control of direct debit payments instead of constantly forcibly increasing them despite the account being hundreds of pounds in credit. I’m sick of having to ask for refunds, as they refuse to take an appropriate amount and are so focused on building massive credits.
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Disappointing
Only been with Eon for about 6 weeks and already the usage is not updating correctly, I don’t have an in home display as previous home owner didn’t leave it, had to download an alternative app. Come on Eon as such a main stream energy supplier the least you can do is have an app that works.
Just love it
I just love it , love it
Unable to log in after update
Hi ! I just updated the app and now asking me to enter my email. After that it takes me to the App Store and not actually let me login. Can you please fix this issue? Thank you!
App
The does not work on iPhone 16e
Excellent
The Eon app is very nicely presented, constantly improving and does a pretty decent job of trying to simplify and make sense of the (let’s face it) phenomenally over complicated U.K. privatised energy market.
In my dream world we all just automatically get charged the lowest available rate without having to choose between 64 nearly identical and daftly named ‘tariffs’ but until then we must navigate a morass of notifications, top ups, smart tariffs, rewards, price cap fluctuations, app updates and other hurdles just to enjoy basic utilities into our homes.
In my dream world we all just automatically get charged the lowest available rate without having to choose between 64 nearly identical and daftly named ‘tariffs’ but until then we must navigate a morass of notifications, top ups, smart tariffs, rewards, price cap fluctuations, app updates and other hurdles just to enjoy basic utilities into our homes.
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This looks good
Finding easier and morally fantastic law of home energy
Problems
Had problems from the start only swapped over a few months ago and never been able to see my usage and can’t in put my readings. Plus I have had to send photos every month of my electric meter to get my bill. Never had a bill on time I’ve had to WhatsApp to sort this out 😡😡 so far not happy at all.
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The old app was better!!
I never had any issues with the old app, but the recent redesign and overhaul has made it much worse.
Since the update, the app has repeatedly told me that we’ve used £18+ of gas in a single day, despite our usual usage being less than £1 per day.
It gets even worse when looking at monthly figures. On some occasions, it has claimed we’ve used £19,000+ worth of gas in a single month!
The actual usage figures shown in the app also match these incorrect prices, so it’s not just a display issue with the cost.
I’ve spent months going back and forth with E.ON trying to get this resolved, with very little help. Eventually, I spoke to someone from the complaints team who confirmed that there are known issues with the app, but apparently there’s currently no date for a fix.
The old app worked perfectly well. Please just bring it back!
Since the update, the app has repeatedly told me that we’ve used £18+ of gas in a single day, despite our usual usage being less than £1 per day.
It gets even worse when looking at monthly figures. On some occasions, it has claimed we’ve used £19,000+ worth of gas in a single month!
The actual usage figures shown in the app also match these incorrect prices, so it’s not just a display issue with the cost.
I’ve spent months going back and forth with E.ON trying to get this resolved, with very little help. Eventually, I spoke to someone from the complaints team who confirmed that there are known issues with the app, but apparently there’s currently no date for a fix.
The old app worked perfectly well. Please just bring it back!
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Poorly optimised
Keeps refreshing when trying to enter meter readings. Generally slow
App problem and poor customer service leading to bad customer experience
The usage page is no longer showing any data including historic records. I have reported in the app but haven’t received anything back. Not even an acknowledgment. Such a poor customer service. What’s the point to promote your app if it is not working.
