Unstable app, regularly cannot connect to alarm
I have rated this 1 star because, frankly, something as fundamental as home security cannot be dependent on an App that has anything less than 100% reliability.
My Pyronix system has been installed for 8 months now and on countless occasions I cannot connect to the alarm to arm or disarm it with the Home Control App.
The issue is not to do with my WiFi because every other connected device in the house still works, even those in the vicinity of the alarm.
Despite troubleshooting with the installer these instabilities continue and the root cause seems to always be the app itself.
I can understand if it was an advanced app and there was the occasional bug, but it’s 2023 and I’m fed up with something as basic as the app not allowing me to log in still being a regular problem; users should not have to tolerate such schoolboy failures on a premium product.
My Pyronix system has been installed for 8 months now and on countless occasions I cannot connect to the alarm to arm or disarm it with the Home Control App.
The issue is not to do with my WiFi because every other connected device in the house still works, even those in the vicinity of the alarm.
Despite troubleshooting with the installer these instabilities continue and the root cause seems to always be the app itself.
I can understand if it was an advanced app and there was the occasional bug, but it’s 2023 and I’m fed up with something as basic as the app not allowing me to log in still being a regular problem; users should not have to tolerate such schoolboy failures on a premium product.
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Response from developer
Hi, following up on the below, could you confirm if you are still experiencing this issue with the app? We have undertaken some routine maintenance on the Cloud which has improved connections. If the connection has improved and you are happy, we would appreciate you updating your score. However, if you are still having issues please get in touch so we can help resolve.
DO NOT BUY PYRONIX ALARMS
If like me you’re looking into getting an alarm - don’t make the mistake I made which is “how bad can an app for an alarm be? It just needs to turn it on/off”. Well…it can’t even do that consistently!
I have spent an extortionate amount on this system. Read all the other reviews. This app has been garbage for years. The only response the developer gives is “please reach out to…”
You pay a fee to use this app annually via your alarm company. Even with that fee, Pyronix have clearly made no effort to resolve this as the app never connects to the panel!
I have spent an extortionate amount on this system. Read all the other reviews. This app has been garbage for years. The only response the developer gives is “please reach out to…”
You pay a fee to use this app annually via your alarm company. Even with that fee, Pyronix have clearly made no effort to resolve this as the app never connects to the panel!
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Worst app on phone
Have an alarm system and can’t even log in to it to arm/ disarm. Constantly says ‘times out.
Easily most unreliable app on both my phone and mg wife’s.
We will be looking to see what other alternatives can be used.
This just creates more hassle than it’s worth.
Home control, that you can’t control…
Easily most unreliable app on both my phone and mg wife’s.
We will be looking to see what other alternatives can be used.
This just creates more hassle than it’s worth.
Home control, that you can’t control…
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Shocking
Going to change my alarm provider and hopefully the app. Pet trips the alarm, in a separate issue but the app cannot log in, won’t load, various error messages. Therefore cannot check status of alarm or deactivate. Waste of money paying an extra service change to have my alarm company use this app with my system. Use anything else!
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Seems to have stopped working, again.
Not sure what is going on really. App was shocking, few updates was perfect. Seems it has recently had an update again, 24 hours now, unable to access alarm system via the app. Not really fit for purpose when it’s listed as security on your home insurance. Not really sure the subscription for the app side of things is really cost effective. Maybe its time for a change.
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Response from developer
Hi, Following up on your review, please could you confirm if you are still experiencing these issues or if this was resolved? If not resolved, we would like to look at some troubleshooting for you, please could you email customer.support@pyronix.com. Hope to hear from you soon.
