Lyudmilakhan2026
Response from developer
Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused, especially after installing your new heating system. We deployed an over-the-air fix to resolve this registration issue. To ensure the update applies correctly to your device, please fully close and reopen the app a couple of times. We are also releasing a brand-new app build shortly which includes a permanent fix for this bug. Your experience is incredibly important to us. Once you are successfully registered and able to manage your heating, we hope you will consider revising your review.
Copy Day Function
Response from developer
Thank you for bringing these specific issues to our attention. We are pleased to let you know that both the "Copy Day" function and the time segment bug have now been fully resolved in our latest update. Now that the scheduling features are working as expected, we hope you enjoy the experience and will consider revising your review. If you notice any other hitches, please let us know right away!
Rubbish
Response from developer
Thank you for your feedback and sorry to hear you are having difficulties pairing your device. Please email our support team at support@heatmiser.com and they will be able to help you get your device back online
Great update! Comfort Cooling support?
Response from developer
Good evening @Jimbo. Thank you very much for the lovely review. We aim to improve our products each day and are happy to hear you are finding it useful. On that note I am also pleased to let you know we now have also enabled cooling mode for the neoPro, please do let us know how you get on and if happy please do consider revising your review.
Continually improving
Response from developer
Thank you very much for your feedback! We are continuing to monitor and improve our app with lots of fixes and changes being made to make the experience as user friendly as possible.
