Zero customer service
I was one of the first to buy a Heatmiser product but they show customers no support or help. App and product is neglected and doesn’t work. Can’t connect via WiFi customer support won’t help, just tell me to spend another £200 with them. No way. Moving to Nest.
Couldn’t be without it
Great App that works well. Hope you continue to support it as it’s invaluable to my large heating system. Would be even better if there was a hot water timed boost rather than just on/off.
Well, since writing this review it seems the inevitable has happened and it no longer works properly with IOS 18. I think large DCB’s are being truncated so changing the schedule for example just gets ignored by the thermostat. Simple commands still seem to work.
Well, since writing this review it seems the inevitable has happened and it no longer works properly with IOS 18. I think large DCB’s are being truncated so changing the schedule for example just gets ignored by the thermostat. Simple commands still seem to work.
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Abandoned for years
The way this company abandoned this app years ago means i will never buy another heatmiser system ever again. For years the app was buggy but only just worked, now it doesn’t work at all.
Cynical abandonment of App support
This App got progressively more unstable as Heatmiser failed to support it. An unstable App means you can’t run the old Heatmiser thermostats / water hearing properly, so you need to replace the whole boiler control system. A new boiler often has a 10 year guarantee, the necessary control software support from Heatmiser seems not.
Apple have just gone through and routinely updated the certificates on a whole load of old Apps, including this one, and **ta-da**, it’s stable again. As I suspected, it required so little effort to keep it working - just an updated cert, yet the company preferred the App were crippled in order to make perfectly good, working, expensive hardware redundant, forcing existing customers into buying new products. That’s morally and ecologically wrong. Don’t listen to this lot’s claim of eco friendliness due to being able to control your heating, they cynically exploit their customers. Avoid them, they will do it with their new system too.
Apple have just gone through and routinely updated the certificates on a whole load of old Apps, including this one, and **ta-da**, it’s stable again. As I suspected, it required so little effort to keep it working - just an updated cert, yet the company preferred the App were crippled in order to make perfectly good, working, expensive hardware redundant, forcing existing customers into buying new products. That’s morally and ecologically wrong. Don’t listen to this lot’s claim of eco friendliness due to being able to control your heating, they cynically exploit their customers. Avoid them, they will do it with their new system too.
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Works on old 6s on old iOS
Updated phone and installed same software as old one - copied same... works... nope - old WiFi stat useless for phone control now:(
