IMI Heatmiser NeoApp User Reviews

IMI Heatmiser NeoApp

Heatmiser UK

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience42.9% of reviews

Neutral9.5% of reviews

Negative experience47.6% of reviews

~ Based on 21 written reviews from the US App Store.

Is IMI Heatmiser NeoApp Safe?

Not enough ratings yet to assess IMI Heatmiser NeoApp.

Is IMI Heatmiser NeoApp Legit?

IMI Heatmiser NeoApp appears legitimate, with a few gaps. AppsHunter Legitimacy Score for IMI Heatmiser NeoApp is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Small font

Prefer to use the original app as you’ve given this one a smaller font making it difficult to read without glasses. What was wrong with the original design?

Willnrob

7 days ago

Oh dear what a mess

Not only does the App itself look bland & ugly ‘grey’ the usability and layout is a step backwards. Many comments online about the new IMI Heatmiser neoApp which has been widely criticized by users who like me find the massive buttons, stark contrast, and cluttered dashboard a major step backward from the clean, simple look of the old version.

OTT-Anthony

7 days ago

Pleasantly surprised

Having had the system in for 6 years I expected the change to the new app to be a nightmare. It was very easy with no hitches and I also changed my account login. A great start. 😊

Gromitsk

7 days ago

Expanded history needs improvements

Once you go into the expanded history, you can’t exit. The only way to get back to the home screen is to close the app down & reopen.

Steve H from Hudds

8 days ago

Response from developer

Good evening Steve, We are sorry you experienced this issue. Could I please ask you to check for an update on the AppStore and give this a try again it should be resolved. If you have any further issues please do not hesitate to get in touch with us at support@heatmiser.com.

Great new look but missing bits still.

Love the new look and is so much better than the last redesign. I would however like to see some of the functionality of the original app preserved. I prefer list view rather than tiles on the front page. I also really like the analytics on the front page which easily showed you which zone was in use more than the next. Both of these functions have been removed. Please put them back. Thanks.

Bkdouble

8 days ago

Getting better

Each time I go to use the thermostat there is something new. I like the new pictures for background’s thank you for adding back.

Jolean1102

19 days ago

Response from developer

Thank you very much for the 5* review we hope you continue to enjoy the app through this coming winter.

Atrocious app

Possibly the worst app I’ve ever used. Used the old app with no problems. Since the new app a few months ago nothing but problems. Having to constantly delete the app, delete linked thermostats, re-link them…now not even that works. Pls go back to the old app

Review#burp

19 days ago

Response from developer

Good afternoon, Thank you for your feedback and we are sorry you appear to be having issues. The issue description you have provided such as having to delete linked thermostats sounds like potentially a connectivity issue rather than anything related to the performance of the application. Could I please ask if you could email us support@heatmiser.com such that we can run a diagnostic on your system to help resolve any issues you are facing. We hope to hear from you soon.

Must do better

The short guided tour results in a doom loop. Only solution is to quit the tour and re-load the app. General formatting of pages is poor with words spilling over. Graphics lost from the old version. Let’s see if the low battery notifications work - still to get a single warning via the old app. This app remains painfully behind the times….

jon184728373

20 days ago

Response from developer

Good Evening Jon Thank you very much for your report. This was related to the font size set on the device and as we have been in touch we do believe this has now been resolved for you, if the issue remains please do let us know and we can reach out via email or on the phone to help.

Beware, not fully developed and not fully working

Just like SONOS before them, the team at Heatmiser have fiddled with a perfectly adequate app and made everything harder to find and removed some features. They have launched it before it is fully working. The number of responses to reviews of “thank you for pointing this out to us” proves that they are doing beta testing in an unsuspecting customer base.

Trammess

a month ago

Response from developer

Good evening, Trammess. Thank you for your feedback. We have worked hard to bring a fresher, more modern and accessible app to our customers. Many customers who have had systems for 11+ years have responded positively to the new UI and its more intuitive access and control, and several of them were included in the focus groups prior to release. We understand that new things can take some adjustment, and in some instances we have made changes where the initial iteration didn't hit the mark. As of today, the new app has feature parity with the old one, including the one feature missing from earlier releases: API key generation. This was originally included but was withdrawn for additional work, to ensure it did not appear for systems on our generation 1 neoHubs, which do not support it. It returned in v1.0.5 of the iOS app and was already available on Android. If there are features you have historically used that are no longer present, please let us know at support@heatmiser.com. As you may have seen, we are actively engaging with customers to make this the best experience we can, and your feedback is very welcome. We look forward to speaking with you further about the new app and helping you find anything you have been unable to locate so far.

Not improved. Not impressed

I’m not sure who looks after customer experience for this app, but if they are an employee then they need training. If it’s a consultant they need firing. It’s truly awful.

DinhamLodge

a month ago

Response from developer

As the team lead responsible for the app experience, I appreciated your feedback. I'm sorry it's fallen short of what you'd expect. If you can spare five minutes, I'd appreciate to hear what's causing the most friction and have been in touch directly. If this does not arrive with you please email me at support@heatmiser.com and I'll make sure it feeds directly into what we look at next.

New neo app

Have only just downloaded (and clearly not using the heating at the moment!) so haven’t really had a chance to fully test but there are a couple of display elements that I liked from the old app that don’t seem to have been carried down into the new app. Firstly that the summary page background could be blue, orange or red depending on the temperature. Also once you clicked into a room/zone you could swipe right or left into the next room/zone. Otherwise the new app looks great!

Niki says

a month ago

Response from developer

Thank you Niki for the lovely feedback we continue to work hard to make the app useful and intuitive. Should you have any feedback for us please do not hesitate to reach out to support@heatmiser.com.

Full of bugs

Just tried the new app - have Heatmiser NEO HC stats for fan coils. Doesn’t work properly- won’t control fan speed. Gone back to old version of app.
which is much better.

Kelgqwe

a month ago

Response from developer

Good morning. Thank you for your feedback regarding the IMI Heatmiser NeoApp. In order for us to help track down the cause of your issue could I please ask if you can email in to support@heatmiser.com with the subject "App Feedback" we will be able to help resolve any issue you are still experiencing.

Lyudmilakhan2026

It doesn’t allow to register. I don’t know what else to do. I can’t register my account on it and just installed the whole heating system counting on this new app. Not great.

Lyudmilakhan2026

2 months ago

Response from developer

Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused, especially after installing your new heating system. We deployed an over-the-air fix to resolve this registration issue. To ensure the update applies correctly to your device, please fully close and reopen the app a couple of times. We are also releasing a brand-new app build shortly which includes a permanent fix for this bug. Your experience is incredibly important to us. Once you are successfully registered and able to manage your heating, we hope you will consider revising your review.

Copy Day Function

The App does not function properly ... COPY DAY functions aren't saving. The button is unresponsive. So you have to go to each segment and amend as necessary for each day. Also when you select a new TIME segment it constantly selects a time slot 1716hrs to 2358 hrs at the beginning? I hope they correct all this soon! The old one worked without any hitch's!

London62

2 months ago

Response from developer

Thank you for bringing these specific issues to our attention. We are pleased to let you know that both the "Copy Day" function and the time segment bug have now been fully resolved in our latest update. Now that the scheduling features are working as expected, we hope you enjoy the experience and will consider revising your review. If you notice any other hitches, please let us know right away!

Rubbish

Disappointed, fails to discover device, while old app is able to,

Crap2222

2 months ago

Response from developer

** Updated** Good afternoon I wanted to let you know there has been an update to the app if you could please get in touch to let us know if this has resolved any issue you may have experienced? ** Thank you for your feedback and sorry to hear you are having difficulties pairing your device. Please email our support team at support@heatmiser.com and they will be able to help you get your device back online

Great update! Comfort Cooling support?

Really nice update to the previous Heatmiser app which is getting a bit long in the tooth now. Still no support for Comfort Cooling (Neo Pro) though.. this would be very welcome in the current heatwave!

Jîmbo

2 months ago

Response from developer

Good evening @Jimbo. Thank you very much for the lovely review. We aim to improve our products each day and are happy to hear you are finding it useful. On that note I am also pleased to let you know we now have also enabled cooling mode for the neoPro, please do let us know how you get on and if happy please do consider revising your review.

Continually improving

NeoApp improving daily, a little polishing needed here and there, as with any new app. Developer proactive and responsive, with lots of fixes and improvements already made.

Heatmiser NeoApp

2 months ago

Response from developer

Thank you very much for your feedback! We are continuing to monitor and improve our app with lots of fixes and changes being made to make the experience as user friendly as possible.

Relieved!

Had a Heatmiser system installed and the installer made me install the orange app which barely worked, routines constantly deleted randomly, usage not available to view. Thought there’s no way this can be right which led me to finding this new app which works like a dream!

Alistair Khandy

3 months ago

Response from developer

Thank you so much for the very kind review, the app is new and will continue to evolve, grow and get better so please do continue to check back in and let us know what you think of the upcoming features.

Excellent!

Excellent! Great improvement on the original app. Thank you Heatmiser 👍

Koala75565

3 months ago

Response from developer

Thank you so much for your review. We hope you continue to enjoy the app as we enhance and add to the feature set.

Amazing new app

This app is such an improvement on Heatmiser’s old app, night and day. This app is a joy to use, really responsive, great user experience and the design work is sleek and stylish. Really like being able to add my own photo to personalise the Home Screen. So far I have been able to control my heating without issue and really appreciate the overall ease and flexibility that has been built in.

Heatergirl