Unstable app, regularly cannot connect to alarm
My Pyronix system has been installed for 8 months now and on countless occasions I cannot connect to the alarm to arm or disarm it with the Home Control App.
The issue is not to do with my WiFi because every other connected device in the house still works, even those in the vicinity of the alarm.
Despite troubleshooting with the installer these instabilities continue and the root cause seems to always be the app itself.
I can understand if it was an advanced app and there was the occasional bug, but it’s 2023 and I’m fed up with something as basic as the app not allowing me to log in still being a regular problem; users should not have to tolerate such schoolboy failures on a premium product.
Response from developer
Hi, following up on the below, could you confirm if you are still experiencing this issue with the app? We have undertaken some routine maintenance on the Cloud which has improved connections. If the connection has improved and you are happy, we would appreciate you updating your score. However, if you are still having issues please get in touch so we can help resolve.
DO NOT BUY PYRONIX ALARMS
I have spent an extortionate amount on this system. Read all the other reviews. This app has been garbage for years. The only response the developer gives is “please reach out to…”
You pay a fee to use this app annually via your alarm company. Even with that fee, Pyronix have clearly made no effort to resolve this as the app never connects to the panel!
Worst app on phone
Easily most unreliable app on both my phone and mg wife’s.
We will be looking to see what other alternatives can be used.
This just creates more hassle than it’s worth.
Home control, that you can’t control…
Shocking
Seems to have stopped working, again.
Response from developer
Hi, Following up on your review, please could you confirm if you are still experiencing these issues or if this was resolved? If not resolved, we would like to look at some troubleshooting for you, please could you email customer.support@pyronix.com. Hope to hear from you soon.
Constantly in time out
Response from developer
Hi, thanks for your review. Sorry to hear you are having these issues. Can you please email your panel system ID to customer.support@pyronix.com, so we can take a look at what might be causing the issue? Thanks and have a great day.
Slow to connect
The recent version is so unreliable it’s practically unusable.
It takes minutes to login to my alarm system and that’s only happening 6/10 times. The other times it won’t connect at all.
If I do manage to login to my system most times I won’t be able to expand the set modes to show all my devices.
Given the barrage of similar reviews recently there’s clearly been a change made in the app or their systems that’s causing this.
Slow, glitchy, a joke of an app
Response from developer
Hi, thanks for your review. Can you please email these details to customer.support@pyronix.com, so we can take a look at what might be causing the issue? Thanks and have a great day.
Needs update
Unreliable
There is also significant delay when responding to doorbell notifications, often failing to connect in time. This happens despite having strong 5g and no other connectivity issues:
Overall the app needs improvement in stability, reliability and response time.
The products themselves are fab otherwise, the cameras, the car security device. It’s the app that makes the whole brand really frustrating though.
Response from developer
Hi, thanks for your review. Can you please email these details to customer.support@pyronix.com, so we can take a look at what might be causing the issues? Thanks and have a great day.
Update broke the app
Worst app on my phone by far
Struggles to connect
Considering what users are now paying every month this is not a good service. Please provide an update to rectify.
Response from developer
Good Afternoon Anne, thank you for your review and apologies for the inconvenience. Could you please email customer.support@pyronix.com with further details of the issues you are experiencing, please include your panels unique system ID so we trace this on our system and look into this further with our App Development Team. Thanks and have a great day.
‘Secure app’
Constantly fails
Response from developer
Good Morning Dan, thank you for your review and apologies for the inconvenience. Could you please email customer.support@pyronix.com with further details of the issues you are experiencing, including your panels unique system ID so we can look into this further with our App Development Team. Thanks and have a great day.
Takes ages to connect
Struggles to connect
However, since the update to Version 6.0.1, it is routinely unable to connect to the alarms. For the first few weeks after the update, it would seriously take approx 15 mins to be able to connect. Then, it seemed to improve slightly, up until last week where it became near unusable as it won’t connect.
Response from developer
Good Afternoon Mike, thank you for your review and apologies for the inconvenience. Could you please email customer.support@pyronix.com with further details of the issues you are experiencing, including your panels unique system ID so we can look into this further with our App Development Team. Thanks and have a great day.
App still rubbish
Why is the app released
Connection issues
Keep getting error messages time out error - we were unable to create a secure connection with your panel. This is on wifi and 5g full signal. Keep having to restart the app to eventually get in. Pretty pointless app to me just paid out a lot of money for this alarm system. App is up to date on apple store
Response from developer
Good Morning, thank you for your review, we are sorry to hear this. Could you please email customer.support@pyronix.com with further details of the issues you are experiencing, including your panels unique system ID so we can check a few things for you? Thanks and have a great day.
