Completely unreliable! Do not waste your money!
I had these just over a year when the first one when completely offline and would not come back on. Had the installer come back out and found circuit board fried inside. The second camera is so completely unreliable that it’s so frustrating. Occasionally works, most of the time I get the message about network being unstable despite having a really high standard of WiFi connection. Only this camera has issues.
I was talked out of getting Ring cameras but my biggest regret was not sticking with my own gut instinct at the time. £200+ wasted!
Utter, utter garbage!
I was talked out of getting Ring cameras but my biggest regret was not sticking with my own gut instinct at the time. £200+ wasted!
Utter, utter garbage!
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No Reliability
My professionally installed physical alarm system generally seems to work okay but when controlling any functionality of the alarm via the app any success becomes a matter of complete chance. Quite often it fails to connect with the message “gathering system information” then a buffering indication goes on and on culminating with a failed connection. Totally undermines my confidence in the system away from the home. Informed the installer of my system but always a bit vague about any long term solutions. Just seems to me this app full of bugs.
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Fine until it stops working
I’ve had this app after having the house alarm installed years ago. Being able to control it remotely was one of the features that sold it to me. The app was working perfectly fine, then one day stopped working. My phone and broadband was exactly the same, nothing had changed. I emailed Pyronix and asked someone to call me to resolve it. A few emails from different people later, after all of them ignoring my plea for a call, and trying several times to ring them, my issue is still unresolved. They said my device needed authorising by the installer. The installer had authorised my device and is saying it’s a weak signal from the broadband.
To them it’s showing that I’m logging in. It’s clearly an issue with the app.
To them it’s showing that I’m logging in. It’s clearly an issue with the app.
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Response from developer
Hi, thank you for your review, we are sorry to hear this. Can you please email us at customer.support@pyronix.com with further details of the issues you are experiencing and include your panels unique system ID, so we can check a few things for you? Thanks and have a great day.
Does not always load
Having tried many different apps from various different alarm manufacturers I have to give my honest opinion which is I am really disappointed with pyronix for cutting corners with such a poor execution with this app. Given the quality they uphold and the dominance they have in the alarm industry I would have thought they would have given more thought in the design and user interface of this app. Instead what we have is a half finished product at best. You have to try at least 3 or 4 attempts on most occasions to even gain access onto the app. Once on the app it has limited capabilities. Hopefully in the the future they will apply focus to this app as this is the key to the future and at this later stage if they don’t get it right I can see many others such as Ajax coming and taking top place.
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Response from developer
Thank you for your review and sorry to hear you are experiencing these issues. Can you please advise your panel ID, the operating system version and if possible send a screen recording of what happens on our app when trying to access, across to customer.support@pyronix.com so we can investigate further?
Update
Since hikvision updated the app it is not worth having. You have to constantly refresh every single camera. I run 5 sites with 31 cameras and they have totally compromised the security on all sites as it is unresponsive and sluggish. It has nothing to do with the internet. Furthermore cameras are been moved and since only I have access it means someone is doing it behind the scenes. I have spoken to several engineers and lots of end users who are all reporting the same issues.
We will not be installing any more hickvision
On our sites unless these issues are addressed, which is a great shame as it used to out do all other systems hands down.
Theres a saying in the uk. If it isnt broke dont fix it!!
We will not be installing any more hickvision
On our sites unless these issues are addressed, which is a great shame as it used to out do all other systems hands down.
Theres a saying in the uk. If it isnt broke dont fix it!!
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