Completely unreliable! Do not waste your money!
I had these just over a year when the first one when completely offline and would not come back on. Had the installer come back out and found circuit board fried inside. The second camera is so completely unreliable that it’s so frustrating. Occasionally works, most of the time I get the message about network being unstable despite having a really high standard of WiFi connection. Only this camera has issues.
I was talked out of getting Ring cameras but my biggest regret was not sticking with my own gut instinct at the time. £200+ wasted!
Utter, utter garbage!
I was talked out of getting Ring cameras but my biggest regret was not sticking with my own gut instinct at the time. £200+ wasted!
Utter, utter garbage!
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Clumsy
I find the app dated and clumsy.
Regular fails to connect. Needs an update.
Regular fails to connect. Needs an update.
Iffy at best
The app is so unreliable. My alarm system is great, except for the app. This app decides on the day whether to work or not, and leaves you racing for the manual control pad to turn the system off. The spinning wheel of doom - the ‘will it or won’t it work’ is just a massive frustration. PLEASE can you make the thing more stable…?
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No Reliability
My professionally installed physical alarm system generally seems to work okay but when controlling any functionality of the alarm via the app any success becomes a matter of complete chance. Quite often it fails to connect with the message “gathering system information” then a buffering indication goes on and on culminating with a failed connection. Totally undermines my confidence in the system away from the home. Informed the installer of my system but always a bit vague about any long term solutions. Just seems to me this app full of bugs.
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Notifications
On screen showing 300 notifications but in the app only 3 notifications. I deleted and reset the app but still same.
Real time playback only
So disappointed that you can’t speed up playback when trying to locate an event. Very frustrating having to watch hours in order to locate two minutes you need!
Unreliable - High Latency and Frequent Authentication Failures
The UI is rudimentary, but the real issue is the app's connectivity. It has a 40% failure rate on initial launch. Lately, it’s been plagued by constant timeouts, taking up to 7 minutes of repeated login attempts just to reach the dashboard. It’s unreliable for a security product
Notifications have stopped working
I rely on iPhone notifications that my alarm has been set as I am partially deaf and cannot hear the alarm set tone. These notifications have now stopped working.
Rubbish
Very outdated. Camera not working. I have a cheap camera from Amazon and is much better!
App Update needed
Can’t open the app when I updated my iPhone to the latest version.
Poor
Had our old alarm upgraded with this system and have to say it’s so frustratingly bad. The whole point was to have app access to the alarm system but it constantly disconnects the phone, error on logins and generally clunky and poorly developed. No idea why it’s so bad other than being built on poor and out of date technologies that don’t talk seamlessly to the devices it sits on. I would avoid using this system.
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Help
Who do I contact ….why are the notifications stopped no sound no alert whatsoever what is the point of having cameras????
IOS push notification stopped working
All of a sudden it no longer sends push notification. Needs to be fixed!! Last app update was 4Years ago 🤦
Would be great if it worked
App is fine but seems to intermittently stop sending alarm notifications, and has now broken totally, which basically means it is useless if you want to know if something has happened to your property. Tried reinstalling the apps, rebooting the CCTV, everything, but has now been broken for 4 days
Push notifications have stopped working
ProControl+ does not register for background tasks on iOS and no longer appears in Background App Refresh. Push notifications have stopped completely.
The main thing we use it for is the notifications. After reviewing lots of online forums and trying a multitude of possible fixes, the issue appears to be with the app as our camera still sends notifications on the HikConnect app and it works perfectly on the same phone.
The main thing we use it for is the notifications. After reviewing lots of online forums and trying a multitude of possible fixes, the issue appears to be with the app as our camera still sends notifications on the HikConnect app and it works perfectly on the same phone.
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Notifications alert on iOS stopped working
Why has the Smart Event notification stopped working on locked screen on iPhone and iPad. Please please fix.
Fine until it stops working
I’ve had this app after having the house alarm installed years ago. Being able to control it remotely was one of the features that sold it to me. The app was working perfectly fine, then one day stopped working. My phone and broadband was exactly the same, nothing had changed. I emailed Pyronix and asked someone to call me to resolve it. A few emails from different people later, after all of them ignoring my plea for a call, and trying several times to ring them, my issue is still unresolved. They said my device needed authorising by the installer. The installer had authorised my device and is saying it’s a weak signal from the broadband.
To them it’s showing that I’m logging in. It’s clearly an issue with the app.
To them it’s showing that I’m logging in. It’s clearly an issue with the app.
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Featureless waste of time
Terrible app that offers nothing other than frustration. Doesn’t work, doesn’t allow you to adjust features and sometimes sends push notifications days after the event. Steer clear.
Needs Urgent Upgrade
This app is quite possibly the worst performing app I have used. The main basic purpose I require from this app is to have access to remotely arm & disarm my house alarm. It would be ideal if I was able to use that facility, BUT instead, ‘Unable to connect’ following a painstaking amount of time looking at a timer is what I see more often than not. To the developers, please spend some time, effort and money improving this substandard platform.
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Impossible to use
Just changed router and now my house alarm screams in the house intermittently and I can’t update the app with new router password. Just one more difficulty with this app