Anglian Water User Reviews

Anglian Water

Anglian Water Services Ltd

🔧 Utilities

Top reviews

Most Recent Highest Rated Lowest Rated

App design

I find the app design very poor and clunky. Not easy to navigate and very difficult to read. The type font is very small and light blue font colour makes some sections impossible to read. For me the most important information is usage and cost of that usage but the usage stats are buried behind too many clicks and the costs either not there or impossible to find. All this makes the ‘smart’ meter a waste of time.

Oldcroc321

2 years ago

Response from developer

Hiya, thank you very much for your detailed review. We are releasing a brand new & improved app very soon which will eventually replace this app. Usage and cost is an area of the app that we will be looking to improve in the near future.

Still not very smart!

Why is there no useage data in terms of cost. As previous reviewer stated- it’s the most useful and recognisable measure. You know the costs. All other utilities can do it - gas, electricity and mobile phones. Not difficult. Yes we can work it out from the data too - but you could do it instantly. Not really sure of its purpose and certainly how useful it actually is without this basic data.

Frogite

2 years ago

Response from developer

Hiya, thanks for your feedback. This is something we are hoping to be able to do in the near future.

Can’t see my bills

Downloaded the App and can’t see the most important thing to me - my bills ? When I click for bill it just jumps out the app And takes me to the place on iPhone where you open a new webpage ? This makes the App of very limited use

Update - thanks for your reply guys - turns out since the last iOS update it was messing up. It was opening a webpage but not taking me there. I had to go looking for it. All sorted and thank you for taking the time to reply it is much appreciated. The issue was not with your App at all.

Fattedcow99

3 years ago

Response from developer

Hiya, thank you for your review. I am sorry you are experiencing this. The bill is a PDF which should load within a web browser. If this is not happening, it may be worth checking how your device is set to open PDF files. If your still struggling, please can you contact us by clicking on feedback on the following page - https://my.anglianwater.co.uk/ForgotPassword/FAQ and providing your account details along with a a more detailed description of what happens when you click the PDF. Thank you.

Not quite there

I wish the hourly usage was available more quickly (12 hour + delay before it is visible) and for a longer period than 72 hours. The app is handy, but just not quite good enough to realistically help with our water consumption.

FizziLizzy

3 years ago

Response from developer

Hi, as the data is collected from masts and then sent to us remotely, we have to process the data to make it available online for you to view, unfortunately we can't make this real time currently. Thank you for the feedback though, this really helps us to understand what our customers want to see and helps to shape future improvements.

Not a good app

If you can actually get into the app without being told your account needs registering, when it is already registered, or that you have lost connection, try again, then you will find an app that is painfully slow. When you try and lower your monthly payment it won’t let you. I have been constantly told that I will be around £80 in arrears and to increase my payments. I was actually around £20 in credit and but they have still raised my monthly dd 🤷🏻‍♂️. I am assuming this is because they need to pay their CEO another gazillion in bonuses.

picollo2000

3 years ago

Response from developer

Hiya, thank you for your review. I am sorry you are experiencing this, please can you send us your account details and we can investigate this for you. You can do that by clicking on feedback on the following page - https://my.anglianwater.co.uk/ForgotPassword/FAQ

Bloody good app

I love the fact that you can submit a reading and it instantly generates a bill and adjusts the direct debit accordingly.

No other services app are this quick and I have no idea why

Nik031984

3 years ago

Needs improvement

Very often there is an issue logging into the app (especially weekends), but most important feature that is missing is Apple Pay or at least PayPal, people don’t want to look for their card all the time when they want to make a payment.
If not these 2 issues I’d rate it a 5 :)

Seebzk

3 years ago

Response from developer

Hiya, thanks for your review. We are looking to add payment wallets very soon. Please can you send us your details including times of when you had issues logging in using the feedback section within the app. We can then look at the logging in issues as there should be no reason for this. Thanks

Not Very Smart for Meters

We recently got asked to have a new water meter installed by Anglian Water which would be one of their new Smart Meters that reports water use on an hourly basis.

That does allow us to see our actual use in either cubic metres or litres, which is all very interesting but it doesn’t show the obvious measurement of our use, the price!

This seems to be a fairly major oversight and not very smart for a smart meter solution. Hopefully something the app’s developers can resolve easily.

There’s a little bug too, where there’s a notification on the app (eg the message that pops up about paying your bill) that notification doesn’t clear after you have read it.

It would be nice to see some additional functionality too like notifications of unusually high use at times.

I had hoped that the app would provide some additional functionality over the website, but it doesn’t, so I’ll probably delete it.

agrif

3 years ago

Response from developer

Thank you very much for your feedback. We appreciate the points you have made and they are all things we are considering for future improvements.

Poor quality app

Every time you move screen, especially to query sections, the app crashes and does not allow you to go back to previous screens. Only restarting your iPhone allows use to continue.
Review after advice from developer- deleting and reinstalling app definitely improves results. Now a 4 star app.

aph.99

4 years ago

Response from developer

Hiya, I am sorry you are experiencing this, if you haven't already, please can you try uninstalling and reinstalling the App? If this still happens after this, please send us your details through the feedback section so we can look into this further? Thanks

Bill

The bill set up is confusing. Just show previous reading the present reading how much used payments made then show payments made minus bill amount atm when read it makes no sense

1967 fed up of Chelmsford

4 years ago

Response from developer

Hiya, Thank you very much for your feedback on our app. We are always looking for feedback to help us enhance our customers experience.

Shockingly slow and unresponsive

Been using this app for a while in hopes it would improve still shockingly slow at loading up anything becomes unresponsive regularly much quicker on the main website app is pointless given its poor speeds and usability

michelle-19-87

4 years ago

Response from developer

Hiya, I am sorry you're having problems with the app. Please send your account details to us using the feedback section once logged into the app and we will be happy to investigate this for you. Thanks

Passwords on app and web don’t match

Edit 2: The team has been in contact regarding this issue and released a fix as stated and within the timeline they advised it will be. The app works as expected now without any issues and easy and clear menu and overall good design.
Thank you for taking into account customer considerations and working towards fixing the issues

Edit 1: I managed to log in by typing my password although it’s a random generated one and is really not easy nor convenient doing that. Someone has also replied that this is a known issue and that it will be fixed. But looking on reviews going back to July I can see that the problem was there and the same solution was proposed, so not overly confident that it will be fixed

Although I can login fine on the web browser, the app says: Please enter a valid password. This is just bad implementation of the app, as it makes it completely unusable. It doesn’t even tell you why the password isn’t valid, is it wrong? Does it not meet the password requirements? In any case, it’s not possible to even login on this app

mourlos

5 years ago

Response from developer

EDIT: The new app update is now live, and this has the fix for the password manager issue with the App - Please update the app if you have already done so. Thanks again for your feedback and your patience with this. ORIGINAL:Thank you for editing your review to take into account the known issue. When the new app with the fix goes live, i will send an email to let you know it is available. Many thanks again for your feedback and your patience.

Sloppy

The app and website has different password requirements. Hence I couldn’t login to the app as it said I hadn’t entered a valid password. Turns out the website does NOT require special characters in the password while the app does. Reset the password to a new that includes all required characters and it works. This is just sloppy design. So many companies get this wrong because they neither communicate nor think.

TheSwedishChef

5 years ago

Response from developer

EDIT: The new app update is now live, and this has a fix for an issue with customers using a password manager issue with the App - This could be the reason you had issues with your password? Please update the app if you have already done so. Thanks again for your feedback and your patience with this. ORIGINAL: Hi, thanks for your review. The app and website have the same password requirements and the same password should work for both. If you're still having issues, please send your details to us using the following link: https://my.anglianwater.co.uk/ForgotPassword/FAQ - so we can help further.

Unable to update

I’ve had the App which worked very successfully on my iPhone X for several months.
I particularly appreciated being able to track our hourly/daily/weekly use, especially after a recent leak.
Unfortunately today, I find I am unable to use the App without updating it, which I have tried to do, but just results in the icon “circling” without any installation.
I have tried uninstalling it to see if I can then start from scratch, but the same thing happens.
Am I alone in having this issue with this update please?

UnhappyofWigsley

5 years ago

Response from developer

Hiya, I am sorry for the problems your having trying to download the latest version of the app. Please can you send us your account details by using the following link - https://my.anglianwater.co.uk/ForgotPassword/FAQ and we can then look in to this further for you. Thanks in advance.

Won’t let me log in

Update:- developer responded to confirm the issue was resolved and indeed it was. Thank you very satisfied

No matter what I do this app won’t log in, keeps reporting the connection was lost please try again. Tried re registering, recognised the account, reset password even though it didn’t need it but still the same, long time waiting and drops out. Waste of my time

rhyss grandad

6 years ago

Response from developer

Sorry for the issues you had. The issue has been fixed so you should now be able to log in using the latest app version 1.6.6.

Easy to use

A bit slow to load & its easy to use but its a shame you cant change the direct debit like you can on other apps. All you can do is make another payment to lower it.

nothingbettertodo@work

6 years ago

Update on 8th January 2021 has broken the app

I couldn’t give zero stars or I would have done !!!

I updated the app today after receiving an email from Anglian Water telling me I must update or I won’t be able to log in after 12th January 2021.
I updated and now can’t get it to log in at all, it sits says it is logging on and then fails - I have tried multiple times and even did a hard restart of my phone Still no login!!
Well done Anglian Water you have successfully broken an App that used to work well!!! Did you do any testing on this update???

jameshicky

6 years ago

Response from developer

Sorry for the inconvenience. The issue is now resolved, so please make sure you have version 1.6.6 installed and you should now be able to log in.

Doesn’t work after latest update.

Just spins saying nearly there and times out.

Crash_o

6 years ago

Response from developer

Sorry for the inconvenience. The issue is now resolved, so please make sure you have version 1.6.6 installed and you should now be able to log in.

Not the best app

Trying to use the app but it takes an age to open and again, an age to get to individual sections eg. Bills/payments. When I tried to open ‘local area’ I got a message saying site was under maintenance and would be back on line 5th(ish) December - it’s now January! Tried again before posting but I can’t log on at all now as ‘site under maintenance’.

kitti Wake

7 years ago

Response from developer

Please accept my apologies for the issues you have faced recently. We are aware that there are performance issues and we are working hard to fix this. Once we have resolved it we will get back to you. Updated** The performances issues should now be resolved. Once again I apologise for any inconvenience caused.

Good features and easy to use

Works really well, was able to see far more data than I can on my gas & electricity app. Easily showed how much my payments would change by when I paid off my balance

Clarkee808