Guest
Around a third of the uk isn’t online and you’ve made it borderline mandatory to download an app to make confirm your identity and make changes. Designed for the service and the people who want an app, not for users and people who need to report changes. Terrible design. Why can’t you just put this on the website? Why can’t the forms be more simple. Not designed for anyone with additional needs
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Tragic app
Sign up with passport and Face ID and it'll make life easier. All it's done is add an extra layer of authentication to a pointless clone of a website that you then have to verify via txt and email. Just pointless poor service. Just get our government to use cloudflare or google authentication.
So so bad
So so so so bad
Awful
You would expect that the government would be able to have an app created that worked. Unfortunately not.
Not Fit For Purpose
Completely useless - sent ages going round in circles trying to verify my identity. Frankly, completely hit and miss. Needs to serious rework.
