Hard work
Not straight forward and complicated
Shocking
How shocking that we didn’t vote for this digital control
Bottom of screen!!
The YES button is at the bottom of the screen. Need to scroll down!!
Awful process
I consider myself fairly tech savvy but it took me ages to get this app to work. Needs a lot of work to be fit for purpose
Slow
Camera image is slow to update making alignment of id card painful. Also if logged in on PC , just give a qrcode to login here , at least just for the session.
Change address
Very frustrating! Trying to change address and it won’t let me
Horribly intrusive
Creepy big brother forced us to use this
This App Never Works
I’ve had to use this app a couple times recently to prove my identity. The process is convoluted. It never sends you to the right pages/ locations. Further, the face scanning recognition barely works. When it does, the process never completes. Terrible experience.
Looping logic
Login to website > continue in the app > app opens Web page that you login in again > Web page within the app asks to continue in the app > go back > asks to login using same Web page again. Smh
Challenging
Well if anyone could make something complicated it is this service. Total farce
Not User Friendly
Really struggling to link to Companies House
Mr
Complete faff waits till you are already in motion of application before telling you to switch to smartphone who dreamt up this awful piece of software/ administration needs sacking
Good website
Despite being a technophobe, I was able to sign up easily and complete my request for a replacement driver's licence. I gave 4 stars because it took me longer to complete than expected, probably due to triple checking evrrything in case I made mistakes that might throw me into a doom loop. It would have been helpful to suggest early on how long it would likely take the average person (whoever that is!).
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Facial recognition
What a trial. Instructions said get closer over and over if I’d got any closer you would just have had a picture of my nose! Must be easier methods than this.
In addition to the above when I finally successfully complete the on line application the system said there was a problem with system (I forget the exact wording) and i would have to start again! You can imagine my remarks!
I believe the problem may have been i was taking too long to complete.
Perhaps it might be beneficial,(especially on the over 70 application), to allow additional time or the option to pause the application and go back and pick up at same point later.
In addition to the above when I finally successfully complete the on line application the system said there was a problem with system (I forget the exact wording) and i would have to start again! You can imagine my remarks!
I believe the problem may have been i was taking too long to complete.
Perhaps it might be beneficial,(especially on the over 70 application), to allow additional time or the option to pause the application and go back and pick up at same point later.
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Relatively easy
Some hic up but ok to use
Faulty app
Doesn’t open the picture to scan face
Wend
Far to complex to register
Not what it says in the tin
Just been thru this process not to renew my licence but to register for one login when it clearly states I only needed my NI number or passport number to renew, very annoyed
Wow
Way better than I feared it would be…
Too long
Too long and boring
