App and service is all good but WIFI EXTRA ISNT!!!
ARE U SERIOUS I ALMOST GOT LOCKED OUT OF MY SONY ACCOUNT BECAUSE OF WIFI EXTRA BECAUSE SONY WASN’T SENDING MY NUMBER A VERIFICATION CODE I NEARLY GOT LOCKED OUT DUE TO THIS ANNOYING PROFILE THANK GOD I HAD A BACKUP CODE!!!! HAD TO DELETE PROFILE OFF MY PHONE, TERRIBLE, WOULD NEVER INSTALL AGAIN!!!!
Updates through the AppStore please
The latest update on the apple AppStore (4.7) immediately tries to update itself through an ‘in app’ update that doesn’t go through Apple and their checks and balances. This could be anything ranging from out and out malware to a ‘flakey update’, or,to be fair, it could be a quality, legitimate update…I simply can’t tell. I will not use anything (especially not with a telecoms app) that hasn’t been independently verified by Apple
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Don’t use it
They introduced an extremely stupid help bot to filter you before contacting to their support labor. Waste me a lot of time to solve my real problem.
Great company
Great piece and good coverage .
Giff Gaff is false advertising
They sell you unlimited data and is not! You only have 600 gb!
False advertising by rule!
False advertising by rule!
Keval
This SIM card was absolutely money west this sim card not working
Very unhelpful
I have activated my SIM card but is still isn’t showing up after 3 days. The chat bot is useless and is repeating the same things over and over again and I have tried many different things as well. This is such a frustrating app and it isn’t helpful at all.
Terrible service would not recommend
Do not think about em there worste
Feature removed VAT invoice download
Quietly removed the VAT invoice download feature which means you have to visit the website separately and try and download from there. Maybe Smarty mobile would be a better choice for our seven numbers.
Wow….
Everytime i log in the screen goes blank and does not move, and then if i close the app and reopen it takes me back to the login screen. So i am currently with out any use of my phone because i cant activate my eSIM through any other way than using this broken app:) 10/10 genius from them..i check the website and their suggestion is delete the app and reinstall (great tech advice, if your washing machine is broken just kick it a couple times and it will work kind of vibe) so i do that.. but guess what? Yep still not letting me log in lol. I have missed things i need to do as i now dont have access to my number how amazing.
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Long time customer
Been with giffgaff a good few years and the service has worked well for me except a couple of weeks hiccups when it all went tits up and I couldn’t get anything on the phone. Eventually sorted it by contacting them on wife’s phone! All back to normal! Suits me being able to change as I seen fit.
"Credit ruined! Arbitrarily deactivating roaming users' mobile phone cards!"
"Credit ruined! Arbitrarily deactivating roaming users' mobile phone cards!"
cheater sin credits
fraud , no credit, dishonesty, malo, Betrug,schlecht
WORST PHONE PLAN AVOID AT ALL COST GET VOXI INSTEAD
You probably look at Giffgaff and wonder how they keep their phone plans so cheap, and it is through incredibly predatory termination contract. I’ve had this ongoing issue with Giffgaff I get paid on the 19th. I pay for my phone plan on the 19th yet it renews on the 18th every single month. Given it’s the day before I get paid, I have no money. I’ve tried to solve this before, but I found it incredibly hard to contact a member of staff. You can either chat to AI leave a voicemail where you have to state your; full name, email number and username and reason for calling all under One minute. Or tap through an entire questionnaire only to be given a tiny box to send a message to a member of staff that will then reply in 5 Working days. So after all of that, I decided that I would no longer continue to buy what this company was selling. I pay £15 per month for unlimited data. The termination cost is basically £70. Must have kept that hidden in the fine print. Anyways, you can get a phone plan from Voxi mobile for £15 unlimited social media 140 GB and you can cancel your contract any time free of charge. Also all the bounced payments have negatively impacted my credit score once again I tried to talk to somebody about this.But all I got was AI. Voxi also has an AI however if you ask it to connect you with a person it immediately does. So you know this company actually cares for customer satisfaction. Trust me, Voxy is everything giffgaff tries to be.
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Can’t go on any of my web sites coz of parental guidance, even though my parents died a longtime ago
Age concern I’m over 50 you numptys
robbery from GB
you know what I’m talking. Disgusting.
AWFUL!!!!
I pay a plan that provides travel data and I’m currently abroad left with no ability to contact, I used hotspot to try sort the issue but the only way to get help is AI?? Ridiculous, it was so unhelpful and changed nothing. I’m still abroad and am struggling without the data I PAY FOR.
Avoid GiffGaff at All Costs – Absolute Nightmare, Misleading Offers, and Zero Service!
I am writing this review to warn everyone against using GiffGaff. This has been hands-down the worst experience I have ever had with a UK mobile provider.
When I first activated my SIM, I selected a £20 monthly deal that included unlimited calls, texts, and data. I chose to pay via voucher as prompted during setup. I entered the voucher code, and the system confirmed it was successful. However, without any clear warning, GiffGaff did NOT activate the actual package—instead, it automatically converted my money into standard pay-as-you-go credit and enabled a service that drained my balance. The internet worked fine for two hours, and then suddenly I received a text stating my entire £20 balance was gone!
Thinking it might have been a system confusion, I decided to give them another chance. I topped up another £20 and bought an 80GB plan (which was already misleading, as it should have been 100GB). This is where the real nightmare began:
In the exact same spot in my room where the pay-as-you-go data was lightning fast just hours earlier, my internet completely died as soon as the plan was purchased. It didn't just slow down—it stopped working entirely. Now, I literally have to step outside my home just to send a single text message! It feels like a total scam: fast speed when they are draining your cash balance, but terrible service the moment you buy a monthly plan.
I am currently waiting for this 80GB month to end so I can physically snap this SIM card in half and throw it in the trash. Save yourself the stress and mental headache: do not use GiffGaff. Literally any other network in the UK is better than this.
When I first activated my SIM, I selected a £20 monthly deal that included unlimited calls, texts, and data. I chose to pay via voucher as prompted during setup. I entered the voucher code, and the system confirmed it was successful. However, without any clear warning, GiffGaff did NOT activate the actual package—instead, it automatically converted my money into standard pay-as-you-go credit and enabled a service that drained my balance. The internet worked fine for two hours, and then suddenly I received a text stating my entire £20 balance was gone!
Thinking it might have been a system confusion, I decided to give them another chance. I topped up another £20 and bought an 80GB plan (which was already misleading, as it should have been 100GB). This is where the real nightmare began:
In the exact same spot in my room where the pay-as-you-go data was lightning fast just hours earlier, my internet completely died as soon as the plan was purchased. It didn't just slow down—it stopped working entirely. Now, I literally have to step outside my home just to send a single text message! It feels like a total scam: fast speed when they are draining your cash balance, but terrible service the moment you buy a monthly plan.
I am currently waiting for this 80GB month to end so I can physically snap this SIM card in half and throw it in the trash. Save yourself the stress and mental headache: do not use GiffGaff. Literally any other network in the UK is better than this.
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Why
Why
Internet connection
So badly
