Jb
Terrible service everywhere, shady business tactics, service is decent while you do a rolling plan and becomes awful as soon as you switch to contract
Need to update to top up
Guys just make your app backwards compatible. Needing to update a basic web front end “app” to see my allowance and top up is peak “poor design and implantation just to hack off our customers”. Don’t respond your words are as meaningless as your service.
Buy cautiously in non-British areas .
And the balance will not be refunded.
Forcibly shut down the service and refused to issue a refund.
Forcibly shut down the service and refused to issue a refund.
Service terminated without warning, balance not refunded
Very disappointing experience. I purchased a giffgaff SIM card recently, but during this period the SIM was mostly switched off and there was no long-term roaming usage as claimed.
Despite this, giffgaff suddenly terminated my service without any proper warning and refused to refund the remaining balance. If there are restrictions on overseas usage, they should be clearly communicated before taking payment, not used as a reason to cancel the service and keep customers’ money.
Cheap prices do not justify poor customer protection. The lack of transparency and customer support has completely damaged my trust in giffgaff. I would not recommend this service to others.
Despite this, giffgaff suddenly terminated my service without any proper warning and refused to refund the remaining balance. If there are restrictions on overseas usage, they should be clearly communicated before taking payment, not used as a reason to cancel the service and keep customers’ money.
Cheap prices do not justify poor customer protection. The lack of transparency and customer support has completely damaged my trust in giffgaff. I would not recommend this service to others.
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WARNING: They ban you to keep your money!
Do not download this app or use their service. giffgaff is no longer a telecom provider; it operates like a meticulously planned scam company designed to seize users' pre-paid balances.
They have numerous victims worldwide, especially targeting East Asian users who need an international SIM card but lack local channels to appeal. The company’s tactic is disgusting: they quietly lure international users in, allow you to top up your balance, and then abruptly ban your account citing vague "TOS (Terms of Service) violations" regarding roaming.
The real scam isn't the account ban itself, but the fact that they use this as an excuse to forcefully swallow your unspent airtime credit and refuse any refunds. They are literally stealing pre-paid money with automated templates.
If you are an international user, STAY AWAY. They will take your money, cut off your service without warning, and keep your balance. Absolute daylight robbery!
They have numerous victims worldwide, especially targeting East Asian users who need an international SIM card but lack local channels to appeal. The company’s tactic is disgusting: they quietly lure international users in, allow you to top up your balance, and then abruptly ban your account citing vague "TOS (Terms of Service) violations" regarding roaming.
The real scam isn't the account ban itself, but the fact that they use this as an excuse to forcefully swallow your unspent airtime credit and refuse any refunds. They are literally stealing pre-paid money with automated templates.
If you are an international user, STAY AWAY. They will take your money, cut off your service without warning, and keep your balance. Absolute daylight robbery!
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Scam company
Unilaterally terminated the service without a refund.
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👎👎👎
So bad experience
Suggest never use it
awful telecom provider
giffgaff blocked my phone number for no reason, which affected many of my accounts. Such a disgusting and shameless guy.
Very very poor connection
The connection is very poor
worst app ever
doesnt work at all
No problems
Been using for about 7 years and never had any issues. Bought a used iPhone from them recently and it is in great condition.
Absolutely sub par performance
Avoid at all costs like other people are saying..
the 5g 300gb deal is a joke.
Doesn’t matter where I am. I have enabled 5g but seriously why sell something that you don’t provide for your customers???
the 5g 300gb deal is a joke.
Doesn’t matter where I am. I have enabled 5g but seriously why sell something that you don’t provide for your customers???
Unable to login
Immensely frustrating to be unable to login since updating your app.
Pathetic service
Whenever i needed it the most, the internet stopped working.
Very hut very poor connection
The connection is very poor
Giffgaff is good
It seems ok to use and the agents are polite, if not always accessible. I’m hearing reports that the signal is weak- I don’t know, I just thought it was a poor signal at work. If you’re encountering the password loop, check old email accounts for verification codes. There’s no stars showing up so I can’t give any. I’ll update this at some point.
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How about 25 to 50MB cap
I like when 3G still supported here
Can’t open giffgaff’s app
The app has stopped working
