Useless app
I could not connect it 6 month ago - neither method worked. Updated the app today - same story
Visa
The app is very slow to load, and it often stops working half way when you are trying to load information. Very frustrating.
Useless Application
Useless application wouldn’t scan the Passport. Tried 100s of times and followed the instructions still it will not accept the documents
Horrible app
Another stupidly from home office. This app cannot be downloaded in any android phone. I cannot do it for UK for my 83 year old dad who was issued evisa from India. The old system of visa stamp was million times better.
Mr
Rubbish
Awful and not user friendly
This app needs to be looked into . It’s full of glitches
Disaster of an app
If I could give less than 1 star, I would. I tried with 3 devices and three different phones to get the account linked to the app. I encountered at least 5 different kinds of errors and still couldn’t get through. Wasted precious hours and now have no option but to spend more time and effort sending my identity document by post. Shameful!
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Worked initially, but not for adding new passport to eVisa
I had a name change and got a new passport after my eVisa had been approved on the old one. The app worked fine to add my old passport. I should be able to add the new identity document in a similar way: going through the flow brings me back to this app. But although it seemingly scans the new chip fine and gathers all my new info correctly, when I submit to the server the new passport number never appears in their system. My options are (1) a new biometrics appointment at my expense, which I find offensive, or (2) post documents to an office in Liverpool after arriving in the UK. Meanwhile I had to get a standard ETA on the new passport, even though I shouldn’t require one, because the airline could refuse me a boarding pass if the new document isn’t connected to a valid visa. Infuriating. If the system only worked, I could avoid so much hassle.
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Useless
The app can’t scan the chip of my passport no matter how many devices I have tried on
Completely useless
Had to come hear to share how poor the experience is using this app. Have just tried 8 times with two different modern iPhones to log into this app and update my son’s details. Completely horrendous experience
Works perfectly
It works perfectly it was nice and quick
APP IS NOT WORKING
I tried to scan my passport for 2 days and brp too, and then called on the number they had there and they said: there is nothing we can do.
Does not working
Please fix the issue doesn’t work your app
Useless app
Useless. Does Nothing until you call someone. Then why bother creating this app?
Passport scan does not work
The passport photo is readable and doesn't have any issues, but the app does not accept it
Useless app
It just kept saying there is an error with the photo and take another photo even though the picture was perfectly readable. The people at the customer service were also useless once called. They told me repeatedly to delete my current application and restart a new one, even though it was very clear that the problem was with image recognition rather than my application itself. Did it anyway, and sure enough, made no difference.
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Terrible app
Simply doesn’t work
It’s not fit for purpose
It’s not fit for purpose. It fails to read a passport. If the user scans the expired biometric card it scans the front then fails to read the front. After several attempts it locks the user out for 1 hour only for them to do another failed attempt locking the user out completely!
The worst App
The absolute worse app who wasted my whole day and still not being able to connect my evisa
Worst app I’ve used in years
I would give it 0 stars if possible. I cannot scan the cover of my passport, it keeps giving me an error message.
