Bad AMC services in the past 5 years
Eureka Forbes routine services are never done after taking AMC. Seems like it is recorded as if services are done without doing any routine service. Even to get service done on registration of complaint is very difficult.
Response from developer
We understand your concern and want to ensure it's resolved to your satisfaction. Please reach out to us at app.support@eurekaforbes.com with your registered details and our team will get on this right away.
Fraudulent Service Updates & Zero Customer Support
Extremely disappointed with Eureka Forbes and their so-called premium service.
I registered a service complaint 5 days ago under my Gold AMC plan, which is supposed to be their highest and most premium service package. Despite this, not a single technician has visited my home.
On the first day, the assigned technician requested that I reschedule the appointment because he could not come. He even mentioned that if I didn’t reschedule, he might face a penalty. The next day, he falsely updated the service record stating that nobody was available at home, which was completely untrue. I immediately raised a complaint with customer care and was assured that appropriate action would be taken.
Shockingly, the very same technician contacted me again the following day and asked me to share the service OTP without performing any service. He claimed that the required filter was unavailable and that he would replace it after 4–5 days. I refused to share the OTP without any work being completed.
Today, without visiting my residence or resolving the issue, the technician once again closed my complaint fraudulently.
This is not just poor service—it is a complete failure of customer support, accountability, and professional ethics. If this is how Eureka Forbes treats customers who have purchased their most expensive Gold AMC plan, I can only imagine the experience of regular customers.
I strongly advise potential customers to think twice before investing in Eureka Forbes products or service contracts. Paying a premium means nothing if the company cannot ensure basic service delivery and allows technicians to manipulate service records without consequences.
I registered a service complaint 5 days ago under my Gold AMC plan, which is supposed to be their highest and most premium service package. Despite this, not a single technician has visited my home.
On the first day, the assigned technician requested that I reschedule the appointment because he could not come. He even mentioned that if I didn’t reschedule, he might face a penalty. The next day, he falsely updated the service record stating that nobody was available at home, which was completely untrue. I immediately raised a complaint with customer care and was assured that appropriate action would be taken.
Shockingly, the very same technician contacted me again the following day and asked me to share the service OTP without performing any service. He claimed that the required filter was unavailable and that he would replace it after 4–5 days. I refused to share the OTP without any work being completed.
Today, without visiting my residence or resolving the issue, the technician once again closed my complaint fraudulently.
This is not just poor service—it is a complete failure of customer support, accountability, and professional ethics. If this is how Eureka Forbes treats customers who have purchased their most expensive Gold AMC plan, I can only imagine the experience of regular customers.
I strongly advise potential customers to think twice before investing in Eureka Forbes products or service contracts. Paying a premium means nothing if the company cannot ensure basic service delivery and allows technicians to manipulate service records without consequences.
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Response from developer
Thank you for sharing this with us, we know how important it is for things to work seamlessly. Please email us at app.support@eurekaforbes.com with your registered mobile number or complaint number and we'll make sure this is addressed.
No response
No one showed up for Service for my last 3 requests
Pathetic! DON’T BUY!
Pathetic experience, have been trying to resolve an issue related to awful taste, water smells like gutter!
The 1st technician: Will have to drain the tank once, tds ok. Now, all good. But within an hour, same issue!
2nd technician: dodged my service request for 2 days between 2 other technicians and after writing an email, the visit gets aligned after 3 days. The technician says, I only come when the complaint has been escalated to L3, opens the machine and confirms it was incorrectly installed - the copper filler inlet and outlet was swapped. Don’t expect this from Aquaguard specially when their service network is strongest and oldest.
Finally, taste was right and I thought it’s fixed but yet again, within an hour, back to square one. Called this technician and he confirmed, this will be taken care of by aligning a senior visit who will eventually replace the machine.
Nothing happened for two days, gave another reminder call but nothing for another two days. Then I had again had to resort to raising a formal complaint on the app and writing a stinker to the email response I had received, yet again nothing!
I’m now helpless and don’t know what to do and where to go!
DON’T EVER BUY AQUAGUARD BRAND, PRODUCT AND AFTER SALE SERVICES ARE HORRENDOUS!
The 1st technician: Will have to drain the tank once, tds ok. Now, all good. But within an hour, same issue!
2nd technician: dodged my service request for 2 days between 2 other technicians and after writing an email, the visit gets aligned after 3 days. The technician says, I only come when the complaint has been escalated to L3, opens the machine and confirms it was incorrectly installed - the copper filler inlet and outlet was swapped. Don’t expect this from Aquaguard specially when their service network is strongest and oldest.
Finally, taste was right and I thought it’s fixed but yet again, within an hour, back to square one. Called this technician and he confirmed, this will be taken care of by aligning a senior visit who will eventually replace the machine.
Nothing happened for two days, gave another reminder call but nothing for another two days. Then I had again had to resort to raising a formal complaint on the app and writing a stinker to the email response I had received, yet again nothing!
I’m now helpless and don’t know what to do and where to go!
DON’T EVER BUY AQUAGUARD BRAND, PRODUCT AND AFTER SALE SERVICES ARE HORRENDOUS!
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Bad service
No periodic service provided even after AMC purchased
RO
Useless app, the core info, I want to see 1. Product warranty 2. Services costs in warranty and without warranty.
Service for fully automatic robo cleaners
After 5 days it was making laud noise!!
I complained no one wanted to listen!! Finally they scheduled but no one showed up
I re booked again so far no response!!
I highly recommend people not to buy !!!
I complained no one wanted to listen!! Finally they scheduled but no one showed up
I re booked again so far no response!!
I highly recommend people not to buy !!!
Disappointed
Technician didn’t turn up on a scheduled service request
Service
The technician did not come to provide service….
Very poor sevice of company
Very poor sevice of company
The products and service is pathetic
Shame on these guys, we bought a water Softner from here, it stopped working within 6 months though there is warranty and everything nobody comes to fix it, and we also bought a water filter from here, there’s always some problem with part a part in that filter, we have spent more on the repairs for the filter than the filter itself, nobody takes the service complaints seriously, we keep chasing them everyday, it’s been a month since there is an issue with the water filter, a person came and removed the whole filter saying they have to replace a part, nobody came back again, we’ve been buying water from outside since then and every time we try to complain again they saying an appointment has been booked but nobody comes, we highly urge you to be careful with these people. THEY ARE COMING ACROSS AS FRAUD/SCAM.
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Not happy
Ever since we got it, it has not worked consistently. It has broken down frequently. We are frustrated.
(The older model in our house was far better.)
While in warranty I request you to please replace it with a better working machine. I don’t want to keep repairing it all it’s life.
(The older model in our house was far better.)
While in warranty I request you to please replace it with a better working machine. I don’t want to keep repairing it all it’s life.
Poor Service Eureka Forbes
It has consistently been a disappointing experience with Eureka Forbes. Although they provide a mobile app for booking service appointments, the technicians rarely arrive on time. My most recent service request remained unattended for over eight weeks. Appointment slots are generally unavailable—regardless of when you try to book, it is almost impossible to get a slot within a week. Either the service team is perpetually overloaded, the app is designed to block available slots, or the product quality is so poor that service engineers remain occupied throughout the year.
At the time of purchasing the robotic cleaning machine from the local distributor, we were assured that all service issues would be handled directly by them. However, post-purchase, the experience has been nothing but disappointing.
Overall, purchasing the robotic cleaning machine from Eureka Forbes has turned out to be a poor decision.
At the time of purchasing the robotic cleaning machine from the local distributor, we were assured that all service issues would be handled directly by them. However, post-purchase, the experience has been nothing but disappointing.
Overall, purchasing the robotic cleaning machine from Eureka Forbes has turned out to be a poor decision.
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Poor service
No response from technicians after fixing appt via app . No point in having an app if the technicians do not pitch up to do the service!
Horrible Service Experience with Aquaguard (Eureka Forbes)
am extremely disappointed with the service of Aquaguard (Eureka Forbes). My RO has been non-functional for several days. Despite registering multiple complaints and speaking to customer care repeatedly, no technician has visited till date.
Each time I contacted customer care, I was given false assurances that a technician would visit “today” or “within 24 hours,” but no one turned up. The escalation team also contacted me, yet the ground reality remains unchanged.
Because of this negligence, my family is struggling to arrange safe drinking water, which is unacceptable for a basic essential service. This shows a complete lack of coordination, accountability, and respect for customers.
I strongly advise prospective buyers to think twice before choosing Aquaguard based on my experience. After-sales service is horrible and extremely frustrating.
Each time I contacted customer care, I was given false assurances that a technician would visit “today” or “within 24 hours,” but no one turned up. The escalation team also contacted me, yet the ground reality remains unchanged.
Because of this negligence, my family is struggling to arrange safe drinking water, which is unacceptable for a basic essential service. This shows a complete lack of coordination, accountability, and respect for customers.
I strongly advise prospective buyers to think twice before choosing Aquaguard based on my experience. After-sales service is horrible and extremely frustrating.
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My request to everyone dont buy anything..really poor service.
i literally want to throw that machine bcz its been 8 days of buying Amc n nobody came to change the filters n servicing..really shame to them. they dnt came if i r suffering. pls dnt waste ur valuable money..there r many alternatives.i cant even throw dat.pls dnt buy..
Worst service at All.
Worst service at all.
Careless Onboarding
They onboard customers without verifying their phone numbers . As a result the real owners keep on getting spammed. Their customer care doesn’t take any action
Service
They really really are worst at providing service even after charging a whole-sum amount for gold membership. Do not buy any of their products.
Serving problem
Nobody not attending 2 days fast
Installation of Water Purifier
Installation scheduled for today @ 2:30pm. Person did not reach even by late evening. Forced to reschedule
