Pathetic and Worst Customer Service Experience with Eureka Forbes
I am writing this to highlight the WORST customer service experience I have ever had with Eureka Forbes.
1. No Proper Ticket Tracking System: After raising a service request, there is absolutely no way to track the status. The ticket number is useless.
2. No ETA and False Promises: No one gives a proper ETA for technician visit or resolution. Every time I call, they say "technician will come in 24 hours" and no one shows up.
3. No Proper POC: There is no single point of contact. Every time you call, you speak to a different person who has zero context of your previous complaint.
4. Frustrating & Robotic Customer Care: The customer care team is the most frustrating. They give the exact same scripted response again and again - "We have escalated your issue, you will get a call back soon." No call back ever comes. It seems they don't have any proper update, tracking system, or escalation matrix at all.
5. Zero Accountability: No supervisor, no escalation team, no resolution. They just keep repeating the same lines.
For a company that sells products based on trust and after-sales service, your service is a complete failure. I will never recommend Eureka Forbes to anyone and I regret buying your product.
If you cannot maintain a product, you should not sell it.
1. No Proper Ticket Tracking System: After raising a service request, there is absolutely no way to track the status. The ticket number is useless.
2. No ETA and False Promises: No one gives a proper ETA for technician visit or resolution. Every time I call, they say "technician will come in 24 hours" and no one shows up.
3. No Proper POC: There is no single point of contact. Every time you call, you speak to a different person who has zero context of your previous complaint.
4. Frustrating & Robotic Customer Care: The customer care team is the most frustrating. They give the exact same scripted response again and again - "We have escalated your issue, you will get a call back soon." No call back ever comes. It seems they don't have any proper update, tracking system, or escalation matrix at all.
5. Zero Accountability: No supervisor, no escalation team, no resolution. They just keep repeating the same lines.
For a company that sells products based on trust and after-sales service, your service is a complete failure. I will never recommend Eureka Forbes to anyone and I regret buying your product.
If you cannot maintain a product, you should not sell it.
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PKPradeep Kommineni
Response from developer
We hear you and your concern is important to us. Please share your registered details or complaint number at app.support@eurekaforbes.com and we'll work towards getting this resolved for you.
GOLD AmC or Field Tech or Customer Support -1 or below if that was an option ZERO Trust
When Service Becomes a Breach of Trust
For 5 years, I’ve been a loyal Eureka Forbes customer. On 12th August 2026, I renewed my Gold Genuine AMC, expecting the promised annual filter kit replacement. What followed was not service—it was a case study in operational incompetence, contract violations, and harassment.
• Ghosted appointments: Multiple confirmed slots, zero technician arrivals.
• Extortion tactics: A technician demanded ₹3,000 for a pump replacement explicitly covered under my AMC, refusing to install the filter kit unless I paid.
• Systemic failures: Agents unable to explain AMC terms, supervisors fabricating escalation notes, and helpline loops that led nowhere.
• Health risk: My RO’s TDS surged from 190 to 300, forcing my family—including elderly and a child—to consume unsafe water.
This isn’t a routine complaint. It’s a formal escalation:
• Breach of legally binding AMC terms (Clause 1: Free spares, Clause 1(d): Pump replacement covered once per year).
• A toxic local service culture penalizing customers who renew online instead of through technician codes.
• Zero accountability in frontline and supervisory layers.
Final Action Expected:
Eureka Forbes must acknowledge this systemic breakdown, enforce contractual obligations, and restore trust. Anything less is not customer service—it’s negligence.
For 5 years, I’ve been a loyal Eureka Forbes customer. On 12th August 2026, I renewed my Gold Genuine AMC, expecting the promised annual filter kit replacement. What followed was not service—it was a case study in operational incompetence, contract violations, and harassment.
• Ghosted appointments: Multiple confirmed slots, zero technician arrivals.
• Extortion tactics: A technician demanded ₹3,000 for a pump replacement explicitly covered under my AMC, refusing to install the filter kit unless I paid.
• Systemic failures: Agents unable to explain AMC terms, supervisors fabricating escalation notes, and helpline loops that led nowhere.
• Health risk: My RO’s TDS surged from 190 to 300, forcing my family—including elderly and a child—to consume unsafe water.
This isn’t a routine complaint. It’s a formal escalation:
• Breach of legally binding AMC terms (Clause 1: Free spares, Clause 1(d): Pump replacement covered once per year).
• A toxic local service culture penalizing customers who renew online instead of through technician codes.
• Zero accountability in frontline and supervisory layers.
Final Action Expected:
Eureka Forbes must acknowledge this systemic breakdown, enforce contractual obligations, and restore trust. Anything less is not customer service—it’s negligence.
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JJuggernautFoodie
Response from developer
We understand your concern and want to ensure it's resolved to your satisfaction. Please reach out to us at app.support@eurekaforbes.com with your registered details and our team will get on this right away.
0 for pathetic service
Water purifier bought in April 2026 and stopped working in May2026 and service team on the ground have zero empathy on the customer and they never could restore it. Grievance officer also failed to solve the issue. Product is under warranty but NO service. A BIG No to Aquaguard Product.🙏
HHarsha-IN
Worst = Eureka Aquaguars
Dear Aquaguard Team,
I am extremely disappointed and frustrated with the way my complaint has been handled.
I purchased the AMC Silver Plan, and your team subsequently suggested that I upgrade to the Gold Plan. For the last 14 days, I have been calling your customer care team almost every day, but I receive the same response every time: “The sales team will contact you.” Despite repeated follow-ups, nobody has taken responsibility or provided a proper resolution.
I have also clearly informed your team that the water quality is extremely poor and is impacting our health. This is a serious health and safety concern and should not be treated as a routine sales/service request.
What is even more unacceptable is that as of today, 13 August, my number appears to have been blocked, instead of resolving my genuine complaint. Is this how Aquaguard treats customers after taking their money?
I strongly object to this behaviour. I am not asking for repeated assurances or sales calls. I need an immediate resolution to the water-quality issue and a clear explanation as to why my number was blocked.
Please treat this as an urgent escalation and arrange the required service/inspection immediately. If this issue is not resolved promptly, I will be forced to escalate the matter through the appropriate consumer grievance channels and seek accountability for the inconvenience and potential health impact caused.
Please do not play with our health. Customer safety should be your first priority, not pushing customers towards an upgraded plan.
I am extremely disappointed and frustrated with the way my complaint has been handled.
I purchased the AMC Silver Plan, and your team subsequently suggested that I upgrade to the Gold Plan. For the last 14 days, I have been calling your customer care team almost every day, but I receive the same response every time: “The sales team will contact you.” Despite repeated follow-ups, nobody has taken responsibility or provided a proper resolution.
I have also clearly informed your team that the water quality is extremely poor and is impacting our health. This is a serious health and safety concern and should not be treated as a routine sales/service request.
What is even more unacceptable is that as of today, 13 August, my number appears to have been blocked, instead of resolving my genuine complaint. Is this how Aquaguard treats customers after taking their money?
I strongly object to this behaviour. I am not asking for repeated assurances or sales calls. I need an immediate resolution to the water-quality issue and a clear explanation as to why my number was blocked.
Please treat this as an urgent escalation and arrange the required service/inspection immediately. If this issue is not resolved promptly, I will be forced to escalate the matter through the appropriate consumer grievance channels and seek accountability for the inconvenience and potential health impact caused.
Please do not play with our health. Customer safety should be your first priority, not pushing customers towards an upgraded plan.
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DDevkumar61
Response from developer
We understand your concern and want to ensure it's resolved to your satisfaction. Please reach out to us at app.support@eurekaforbes.com with your registered details and our team will get on this right away.
Maintance service
No body visited to my home. Give me back my money
PPParimal Pancholy
