Bad AMC services in the past 5 years
Eureka Forbes routine services are never done after taking AMC. Seems like it is recorded as if services are done without doing any routine service. Even to get service done on registration of complaint is very difficult.
Response from developer
We understand your concern and want to ensure it's resolved to your satisfaction. Please reach out to us at app.support@eurekaforbes.com with your registered details and our team will get on this right away.
Fraudulent Service Updates & Zero Customer Support
Extremely disappointed with Eureka Forbes and their so-called premium service.
I registered a service complaint 5 days ago under my Gold AMC plan, which is supposed to be their highest and most premium service package. Despite this, not a single technician has visited my home.
On the first day, the assigned technician requested that I reschedule the appointment because he could not come. He even mentioned that if I didn’t reschedule, he might face a penalty. The next day, he falsely updated the service record stating that nobody was available at home, which was completely untrue. I immediately raised a complaint with customer care and was assured that appropriate action would be taken.
Shockingly, the very same technician contacted me again the following day and asked me to share the service OTP without performing any service. He claimed that the required filter was unavailable and that he would replace it after 4–5 days. I refused to share the OTP without any work being completed.
Today, without visiting my residence or resolving the issue, the technician once again closed my complaint fraudulently.
This is not just poor service—it is a complete failure of customer support, accountability, and professional ethics. If this is how Eureka Forbes treats customers who have purchased their most expensive Gold AMC plan, I can only imagine the experience of regular customers.
I strongly advise potential customers to think twice before investing in Eureka Forbes products or service contracts. Paying a premium means nothing if the company cannot ensure basic service delivery and allows technicians to manipulate service records without consequences.
I registered a service complaint 5 days ago under my Gold AMC plan, which is supposed to be their highest and most premium service package. Despite this, not a single technician has visited my home.
On the first day, the assigned technician requested that I reschedule the appointment because he could not come. He even mentioned that if I didn’t reschedule, he might face a penalty. The next day, he falsely updated the service record stating that nobody was available at home, which was completely untrue. I immediately raised a complaint with customer care and was assured that appropriate action would be taken.
Shockingly, the very same technician contacted me again the following day and asked me to share the service OTP without performing any service. He claimed that the required filter was unavailable and that he would replace it after 4–5 days. I refused to share the OTP without any work being completed.
Today, without visiting my residence or resolving the issue, the technician once again closed my complaint fraudulently.
This is not just poor service—it is a complete failure of customer support, accountability, and professional ethics. If this is how Eureka Forbes treats customers who have purchased their most expensive Gold AMC plan, I can only imagine the experience of regular customers.
I strongly advise potential customers to think twice before investing in Eureka Forbes products or service contracts. Paying a premium means nothing if the company cannot ensure basic service delivery and allows technicians to manipulate service records without consequences.
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Response from developer
Thank you for sharing this with us, we know how important it is for things to work seamlessly. Please email us at app.support@eurekaforbes.com with your registered mobile number or complaint number and we'll make sure this is addressed.
No response
No one showed up for Service for my last 3 requests
Pathetic! DON’T BUY!
Pathetic experience, have been trying to resolve an issue related to awful taste, water smells like gutter!
The 1st technician: Will have to drain the tank once, tds ok. Now, all good. But within an hour, same issue!
2nd technician: dodged my service request for 2 days between 2 other technicians and after writing an email, the visit gets aligned after 3 days. The technician says, I only come when the complaint has been escalated to L3, opens the machine and confirms it was incorrectly installed - the copper filler inlet and outlet was swapped. Don’t expect this from Aquaguard specially when their service network is strongest and oldest.
Finally, taste was right and I thought it’s fixed but yet again, within an hour, back to square one. Called this technician and he confirmed, this will be taken care of by aligning a senior visit who will eventually replace the machine.
Nothing happened for two days, gave another reminder call but nothing for another two days. Then I had again had to resort to raising a formal complaint on the app and writing a stinker to the email response I had received, yet again nothing!
I’m now helpless and don’t know what to do and where to go!
DON’T EVER BUY AQUAGUARD BRAND, PRODUCT AND AFTER SALE SERVICES ARE HORRENDOUS!
The 1st technician: Will have to drain the tank once, tds ok. Now, all good. But within an hour, same issue!
2nd technician: dodged my service request for 2 days between 2 other technicians and after writing an email, the visit gets aligned after 3 days. The technician says, I only come when the complaint has been escalated to L3, opens the machine and confirms it was incorrectly installed - the copper filler inlet and outlet was swapped. Don’t expect this from Aquaguard specially when their service network is strongest and oldest.
Finally, taste was right and I thought it’s fixed but yet again, within an hour, back to square one. Called this technician and he confirmed, this will be taken care of by aligning a senior visit who will eventually replace the machine.
Nothing happened for two days, gave another reminder call but nothing for another two days. Then I had again had to resort to raising a formal complaint on the app and writing a stinker to the email response I had received, yet again nothing!
I’m now helpless and don’t know what to do and where to go!
DON’T EVER BUY AQUAGUARD BRAND, PRODUCT AND AFTER SALE SERVICES ARE HORRENDOUS!
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Bad service
No periodic service provided even after AMC purchased
