Need to be improved
After changing to a new iPhone, OTP/SMS verification codes are no longer received when logging into the Eurobank mobile app, although they are received correctly through internet banking on the web browser.
This suggests the issue is related to the mobile app device registration or compatibility with newer iPhone/iOS 26.5 versions rather than the phone number or SMS service itself.
Please improve device migration and OTP/SMS reliability for newer Apple devices, as this situation is causing major inconvenience accessing the app securely.
This suggests the issue is related to the mobile app device registration or compatibility with newer iPhone/iOS 26.5 versions rather than the phone number or SMS service itself.
Please improve device migration and OTP/SMS reliability for newer Apple devices, as this situation is causing major inconvenience accessing the app securely.
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Mobile app
disgusting and backward mobile app
Missing features
It would be better if we could open new accounts (current,savings) through the mobile app like other banks in Cyprus. Order a new card.
If you applied for a credit card, loan, overdraft through the app in case it will be reviewed by the branch to have the option to cancel the application through the app.
If you applied for a credit card, loan, overdraft through the app in case it will be reviewed by the branch to have the option to cancel the application through the app.
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Customer support 1star
They have in the app email function and message function, but whatever you ask they tell you to call them 🤣 yeah keep drinking your coffee not answering questions and sending up a template. I m outside EU now in a different time zone and they dont work 24/7 so to get an answer I have to wake up 4am local time and pay for the roaming fees. RIDICULOUS
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Can’t login after update
After latest update I can’t login into my account. Even password eldest didn’t work. Reinstall also.
After entering Passcode I got “we have encountered technical issues. Try again “
After entering Passcode I got “we have encountered technical issues. Try again “
Validation for new phone
This is the worst app I’ve ever used. To activate it on my new iPhone, I had to go through ten circles of hell. First, I had to dig up an old bank ID that’s that I never use instead of my email. Then, I had to talk to managers, who told me to open the app on a computer to find a PIN code. But the PIN I had entered earlier was correct, so I don’t understand why I was sent there in the first place. After that, I had to call back, explain everything again, and only then was I told, “Now you can make transfers in the app.”
I’m sorry, but this process was extremely frustrating. It took one hour of my life and a lot of headaches. I’ve never faced such issues before, and that’s probably why I’m so upset. It was ten times easier with other banks. Please, analyse validation system at Revolut for example.
But I think it’s important for you to know this. Perhaps you can improve the process, and it will be more pleasant for other clients to use your services.
I’m sorry, but this process was extremely frustrating. It took one hour of my life and a lot of headaches. I’ve never faced such issues before, and that’s probably why I’m so upset. It was ten times easier with other banks. Please, analyse validation system at Revolut for example.
But I think it’s important for you to know this. Perhaps you can improve the process, and it will be more pleasant for other clients to use your services.
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Re-Register
Every time the app is updated I have to keep re-registering my phone with the bank as a new device. It’s about time you sorted this issue out
Remove New Device Activation
Why does the app always kick me out and make me log back in, then ask me to confirm a new device activation every single time? Please remove this activation requirement because it is straight up pointless.
This app does not work for business bank account
when this app will be working with business bank account??
Decent banking app
I like it. The GUI is readable and reaponsive. You do not have plenty of unuseuf options just that what you need.
Positive impression
Dear developers, thanks for your everyday efforts to improve the app.
Miss
Not a good app also the bank should not be charging €5 a month and no interest on savings not a good bank for customers
Hellenic bank
This hellenic app is so out-of-date, it feels like they still in 20th century, where push notifications are future technology, cashback is unaffordable luxury, and they make 10 updates just to present the unique online feature of showing the balance.
Αναποτελεσματική
Δεν εντοπίζω άμεσα όπως σε άλλες τράπεζες τις χρεώσεις
Logging out
Where the hell do I go to log out ? You really do need to improve security and make logging out simpler. I am a reasonably educated business man but fail to locate your log out facility !
Easy to use
The Hellenic banking app is straightforward and easy to navigate.
Just opened a internet account
Can’t. Find how to transfer or pay to other person
Problem with biometrics
It’s been a while that I’m using the app and every time I enable to log in with biometrics and while it’s enabled I have to put my passcode to log in the app. It’s annoying because I have the feature and can’t use it while it’s enabled.
Unable to use on iPhone 6
This app used to work, since latest update it requires me to update. I click download to update however it just loops round. Can’t update on iPhone 6. Have tried removing app and re-installing but exactly the same issue
A measure of stupidity
So, hellenic bank does an app for the internet banking which:
1. Needs authorization with bank to work - you don’t have to do it via browser
2. Resets authorization when you don’t launch it for some time, change network and so on - you do not have to do it via browser
3. Has limited functionality - it’s full in the browser
4. Requires you to buy a new phone because the user doesn’t have latest OS - worjs in browser.
Question is - why in the world did hellenic do an app that is in every way worse or incomparable to it’s web counterpart? Well, either a definition of ‘stupidity’ is here, or somebody did shred some budgets?
1. Needs authorization with bank to work - you don’t have to do it via browser
2. Resets authorization when you don’t launch it for some time, change network and so on - you do not have to do it via browser
3. Has limited functionality - it’s full in the browser
4. Requires you to buy a new phone because the user doesn’t have latest OS - worjs in browser.
Question is - why in the world did hellenic do an app that is in every way worse or incomparable to it’s web counterpart? Well, either a definition of ‘stupidity’ is here, or somebody did shred some budgets?
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