Keep accidentally pressing log out button
When viewing my profile user settings section, pressing the ‘X’ to close it, it is at the top left section; then right after this, the logout button is in the same spot on the previous page, making it very likely I press the log out button to go back to the home page. Please change the log out button to be way more difficult to press, so this doesn’t happen again.
Show more
Every booking fails
Absolutely useless app. Every time you try and book seats, you get to payment after reserving. The payment fails regardless of method and says to “contact us”. But the seats you had reserved are blocked out. I managed to block four rows of 3 seats after 4 attempts trying to transact. Going digital is fine - but when you can’t do the basics of paying for a movie booking you know it’s rubbish! How hard is it to make an app that lets you book movie tickets and pay!
Show more
Good app
The app is great to browse movie options, book, buy food and drinks when in the GC lounge, etc. but it’s 2025 and we still have to open the app and have the brightness blind us just to access our cinebuzz card 😭😭 when can we expect an “Add to Apple Wallet” option for the membership barcode? So much easier to open apple wallet with a double click at the POS when ordering tickets in person. I’d still be using the old keychain barcode card if mine hadn’t faded past usability
Show more
Liv activities is a game changer
I've been using the Event Cinemas app for a long time now, and it's generally been fantastic. Recently, it has become outstanding with the live activities notifications. These notifications sit on my screen, showing me what time the movie starts and allowing me to quickly check when the movie finishes. It's outstanding!
Show more
Updated— App *No Longer* crashes when trying to check in
updated feedback— Developers have responded quickly and fixed the bug that was causing the app to crash when attempting to load the pre-purchased movie tickets. Well done on fast fix ! original feedback— App crashes when trying to check in.🙁 Tickets were successfully purchased via the app, but when I arrived at cinema, the app opens ok, but when i try to view the purchased ticket (or check in), the app crashes and shuts down completely. this crash happens every time I reopen the app and try to view the purchased tickets. I am a customer who has Live Activities disabled (for privacy reasons); I presume the DEVs have not checked the stability of the app when Live Activities is disabled. luck the ticket operator was able to pull up my purchase and print paper tickets 😀
Show more
Response from developer
Thanks so much for your feedback. We have fixed this in the latest version of the app 10.0.14 Hope to see you at the movies again soon :)
Crashes when you try to check in
This app worked fine until this year when the last 2 times I’ve tried checking in it just crashes, and since it no longer offers the option to out tickets in your wallet you can’t view tie tickets u less you refer to the email you received. I’ve deleted and reinstalled but still nothing.
session timing
The session timer is way too short… 10 minutes to type in all my card details, enter email address, phone number and personal details. Might just be me but i can’t keep up with that. And then when the timer runs out i have to restart the whole process ! it doesn’t even save
Issues since the last update
The APP was working well until the last update 6d ago. Now when I open the App it comes up with the title screen then fades into a plain white screen and stays that way. I have checked settings on my phone, refresh the app, deleted and reinstalled the app, ect. My phone is a 6s. If it’s too old for the new version is there a way I can upload the old version?
Show more
Response from developer
Hi Les, Sorry to hear you are having issues with the latest app version. Can you please email us at contactus@eventcinemas.com.au and let us know the version of IOS you are running so we can investigate this further, and get you back up and running.
Now showing isn’t really now showing!
Under the now showing tab with the correct cinema selected, movies that aren’t actually showing right now are still displayed. For example you can select a movie from the now showing tab and have no session times displayed for a date as far forward as it will let you select. So after looking at dates for a 2 week period and having no session times listed it’s clear that the movie is actually not "now showing”!!!
Show more
Response from developer
The now showing list on the homepage shows all films showing at all locations. If you have a cinema selected at the top, and click 'BOOK NOW' that will show the films showing at that location only. To find where a specific film is showing, you can click on the movie poster from the homepage. Once you are on the movie page under 'Times & Tickets' click 'Change' To see all cinemas which are showing the film. Please contactus@eventcinemas.com.au if this is not how your app is displaying, and we can look into this for you.
Payment won’t work
The app won’t let you pay using credit card or PayPal despite having sections to pay using them. Only use of the app is to organise tickets for the movie and if it doesn’t work then what’s the point. I’m currently using the most up-to-date version, tried uninstalling and reinstalling the app and made sure I am using the current iPhone software using an iPhone 12. Tried contacting the company, but they weren’t any help, they closed the case before it was resolved then tried asking how they did. Given they didn’t fix anything and I still have the same issue, what to you think? Don’t bother contacting the company if there’s an issue, they won’t do anything other than telling you to update your software and try uninstalling and reinstalling the app.
Show more
Response from developer
We're sorry to hear you are experiencing issues with the payment area. We would love to work with you to resolve this. Please email us at contactus@eventcinemas.com.au so we can gather some more information from you to resolve this issue.
Paypal redirect.
This is an amazing app and I’ve had no issues until now, the PayPal payment method when prompted to log in continuously redirects to reCapture, and does nothing, it loads nothing and tells you nothing. Please fix this. Apart from that this app is very good at what it’s meant to do.
Great app
Hey guys.
Great app. Love the booking experience and the new check in feature. There might be a slight typo in the check in copy. After checking in and getting the successfully checked in message it advises to
“collect and food & drink” I assume it’s supposed to say “collect any food & drink”
Great app. Love the booking experience and the new check in feature. There might be a slight typo in the check in copy. After checking in and getting the successfully checked in message it advises to
“collect and food & drink” I assume it’s supposed to say “collect any food & drink”
Unusable since update
Since the app was updated and the whole user interface was changed, it is completely unusable and incredibly frustrating to use, just to try to find a list of sessions. It is not user friendly at all. I used to love this and found it so easy to use but now it is so difficult and keeps showing me ads for movies that aren't showing anymore as well. Not intuitive at all.
Show more
One of kind in Australia
This App is all you need when it comes to the magic of cinema. The look... wow!
Easy to use, plus allows swaps of sessions times and seats 💜
I love the fact that I can use my loyalty offers, points and card from one convenient place. Hello Event App, bye bye queueing up and using my plastic card when going to the cinema 😃
Easy to use, plus allows swaps of sessions times and seats 💜
I love the fact that I can use my loyalty offers, points and card from one convenient place. Hello Event App, bye bye queueing up and using my plastic card when going to the cinema 😃
Show more
Issue with top navigation on iPhone X
Overall I think the app is great but when I view certain pages, the menu or return arrow sits in the same location as the clock so it’s really hard to get back a screen.
Thank you!
Thank you for finally putting in 3D Touch gestures for your app. It’s good to know the feature has not died as now it is easy to check what new movies are coming straight from the home screen. Keep innovating!
Need a little more flexibility
The app is great and very convenient. I love how you can change your session but if you are booking online, you should be able to change your cinema and even the day, especially if the change is done on the same day.
Mistakes can happen when you have cinemas saved.
Asking for a refund is totally different. Just want the ability to change to the correct time, day or cinema if a mistake is made, instead of having to rebook the correct session and then send in a request for a refund.
Mistakes can happen when you have cinemas saved.
Asking for a refund is totally different. Just want the ability to change to the correct time, day or cinema if a mistake is made, instead of having to rebook the correct session and then send in a request for a refund.
Show more
Response from developer
Hi there, thanks for the feedback. You can currently swap your booking to another session time or film and change your seats after you have booked by following the links on the order confirmation. We would love to bring swaps between cinemas in the future, look out for this in an app update.
Really good but needs to be 12+ or 17+
Nothing but with it no ads are part from the trailers but there are fine amazing app love it thx it for free and I don’t have to pay for anything a part from the movie which is the point and i can booked sits THANK YOU but you should make it 12+ not 4+ because of the trailers can be MA+ that the only problem i have
Show more
Great at tracking rewards 🙄
For 6+ months maybe even more I have been issuing my the app to scan my account when buying tickets. None of these have been recorded. I estimate probably 20+ movies where points have not been recorded.
When contacting event re app problem they want me to provide dates times movie and receipts for all the movies I attended before they will add these to my account.
Firstly who remembers any of this information or even keeps the receipts a few days after they attended let alone 6+ months!
Secondly each time I scanned my card so they should be able to look up my card number or account and see all this information. I also know my card has been registered when scanned because a few times the staff have referred me by name.
There really is no other reason to have this app so don’t bother. Particularly if you want to keep track of your rewards.
When contacting event re app problem they want me to provide dates times movie and receipts for all the movies I attended before they will add these to my account.
Firstly who remembers any of this information or even keeps the receipts a few days after they attended let alone 6+ months!
Secondly each time I scanned my card so they should be able to look up my card number or account and see all this information. I also know my card has been registered when scanned because a few times the staff have referred me by name.
There really is no other reason to have this app so don’t bother. Particularly if you want to keep track of your rewards.
Show more
Wow 😮
What a change, last time I downloaded this app it was a disappointed but now... It’s no longer a disappointment but a massive improvement from top to bottom. No issues here now; no longer need to use a web interface anymore. Well done to the software developer team.