Red button with no wires
This app is like a red button on a factory wall not connected to anything. Keeps unhappy users busy pressing a button that doesn’t fix anything. If you need help, ring them.
Dreadfully woeful
Latency issues so used this to ‘find the fix’ but it goes nowhere & it’s obviously just set up as a delay/marketing tool with no ‘actual’ fix gateway. Eg, single household with a 50plan. Had ‘only’ the Apple TV on, ran test, advised that the 2 day latency issue was the bandwidth of ‘deviceS’ connected. Ah no… ran an independent speedtest and ping was 157 with critical latency issues. This app is a wrought. Take it down.
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Not helpful.
As others have said, this app doesn’t give you (the user) any info about the results. Not helpful.
No help at all
It fixes nothing
Useless app
This app is quite useless. Website troubleshoot suggest to download app to assist with connection problem - for app to scan and just confirms we have a problem. Literally wasted 15 mins of my life for absolutely nothing. Sack the one that came up with this app.
Quite useless
Expected it to help diagnose the upload speed which is already terrible in Australia. I get 38 upload bout should be getting closer to 50up. Suppose I will need to speak to a human. Deleting this app
Waste of time
It scans the network but provides no results or data. I don't understand what the point is.
It told me to use an Exetel router but where are the results of the scan that led to this diagnosis?
It told me to use an Exetel router but where are the results of the scan that led to this diagnosis?
Pointless and maddening
Explain to me what the point is. You run it’s little instructions, dutifully stand next to your router and it tells me my internet is down. Thanks, genius. It gives me a button to return to the start and does nothing about it. A cruel joke to be sure.
100% Useless
The app should support users while customer service call doesn’t available but this app has done nothing. Trash. Fully fake app. Cannot do anything for real. I don't know why it’s exist. 100% useless
Just doesnt work
It said the connection was excellent even though the red light is flashing and we have no internet.
Useless
Scanned my network, told it was poor and that network quality was bad outside home, but doesn’t tell me how to fix it
Hilarious
My connection is patchy, so i tried exefix, which just stayed on the connecting page for hours while i watched a movie hotspotting off my mobile phone, then said to follow agent’s instructions. There was no agent. Or instructions. Hilarious, and a bit ridiculous.
Worked
Worked flawlessly for me
Simple
Scanned my network and said connection not strong outside home and using a non supplied Exetel modem - fairly useless diagnosis
Useless app
Don’t even bother, kept exiting when I tried to run the check on modem and network. I ended still have to call the support
Actually useless
Doesn’t fix anything. I don’t need an app to tell me that my internet is broken. I am well and truly aware already.
No help
Tells you that your internet isn’t working 😅 gee thanks.
Only helpful (maybe) for support team
Downloaded and install the app, as I was expecting a resultant analysis of my network, like a wifi analyser, etc. It scanned my network and gave me an all good screen with no details and nothing else !!
Doesn’t support ZTE H1600
It says detected non-exetel modem in fact it was delivered to me from exetel. That’s their latest modem H1600. This app needs to be updated to support it.
Pointless
Scans the network tells me it’s slow. That much I knew already. SMH
