Unintuitive and Difficult
We’ve used this app for scheduling for years. It is unbelievable how unintuitive it is. It is nonsensical that if I have an ongoing client with a regular scheduled EFT And they run out of prepaid sessions before the next charge, I cannot move their appointment time. I have to cancel the appointment and reschedule for the new time. It will allow me to schedule a new session without any prepaid sessions, but not move an existing session.
You can’t locate a member if that member initially joined at a different club. When scheduling them through the app, you cannot bring them up unless you know their member number. Their name will not appear.
Randomly at times, even though the Client has clips, the app will not allow you to show them up.
The manager view is unreadable.
The app will randomly show me as available for a Pilates session when I have a personal training client during the same time and allow a new member to schedule themselves when I’m already booked.
There are just so many things wrong with this app. Things that we’ve been telling the company in the programmers about for the six years I’ve worked for the company that simply are not being addressed. I could keep going. If I were the owner of this company, I would drop this system. It is literally the WORST POS system I have ever come across and I would NEVER ever recommend it.
You can’t locate a member if that member initially joined at a different club. When scheduling them through the app, you cannot bring them up unless you know their member number. Their name will not appear.
Randomly at times, even though the Client has clips, the app will not allow you to show them up.
The manager view is unreadable.
The app will randomly show me as available for a Pilates session when I have a personal training client during the same time and allow a new member to schedule themselves when I’m already booked.
There are just so many things wrong with this app. Things that we’ve been telling the company in the programmers about for the six years I’ve worked for the company that simply are not being addressed. I could keep going. If I were the owner of this company, I would drop this system. It is literally the WORST POS system I have ever come across and I would NEVER ever recommend it.
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Needs improvement
It’s better then nothing. However I’ve dealt with soooo many problems with this app. I’ve worked with a different company previously the app they used was bad. This app makes their app look like it was sent from heaven. I’ve had log in problems, problems with the app to computer connection, problems with things not properly put in etc. I also would’ve love to have a proper overview for putting in sessions and scheduling things on the actual phone. The app on the phone and the computer sometimes don’t connect directly. So if something is put on the app on the phone it wouldn’t always connect right away to the app on the computer or with members/clients. When it messes up it does that for days . It’s sick at this point.
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Unintuitive and Difficult
We’ve used this app for scheduling for years. It is unbelievable how unintuitive it is. It is nonsensical that if I have an ongoing client with a regular scheduled, EFT. And they run out of prepaid sessions before the next charge, I cannot move their appointment time. I have to cancel the appointment and reschedule for the new time. It will allow me to schedule a new session without any prepaid sessions, but not move a session.
You can’t locate a member if that member initially joined at a different club. When scheduling them through the app, you cannot bring them up unless you know their member number. Their name will not appear.
Randomly at times, even though the Client has clips, the app will not allow you to show them up. there are just so many things wrong with this app. I could keep going. I would never ever recommend it.
You can’t locate a member if that member initially joined at a different club. When scheduling them through the app, you cannot bring them up unless you know their member number. Their name will not appear.
Randomly at times, even though the Client has clips, the app will not allow you to show them up. there are just so many things wrong with this app. I could keep going. I would never ever recommend it.
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Needs improvement
When I type in a participant name to add, everyone with that first/last name in the system pops up with only their street name, not city or state; this makes it difficult to know which person to add since I don’t memorize streets.
Finding members used to populate current clients to choose from. Now we have to type all names in, which is an extra unnecessary step.
Activities routinely take a while to populate; many times I’ve had to write down my scheduling changes on paper, shut the app down and come back again later in the day.
Finding members used to populate current clients to choose from. Now we have to type all names in, which is an extra unnecessary step.
Activities routinely take a while to populate; many times I’ve had to write down my scheduling changes on paper, shut the app down and come back again later in the day.
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Needs improvement
It’s better then nothing. However I’ve dealt with soooo many problems with this app. I’ve worked with a different company previously the app they used was bad. This app makes their app look like it was sent from heaven. I’ve had log in problems, problems with the app to computer connection, problems with things not properly put in etc. I also would’ve love to have a proper overview for putting in sessions and scheduling things on the actual phone. The app on the phone and the computer sometimes don’t connect directly. So if something is put on the app on the phone it wouldn’t always connect right away to the app on the computer or with members/clients.
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