Unintuitive and Difficult
We’ve used this app for scheduling for years. It is unbelievable how unintuitive it is. It is nonsensical that if I have an ongoing client with a regular scheduled EFT And they run out of prepaid sessions before the next charge, I cannot move their appointment time. I have to cancel the appointment and reschedule for the new time. It will allow me to schedule a new session without any prepaid sessions, but not move an existing session.
You can’t locate a member if that member initially joined at a different club. When scheduling them through the app, you cannot bring them up unless you know their member number. Their name will not appear.
Randomly at times, even though the Client has clips, the app will not allow you to show them up.
The manager view is unreadable.
The app will randomly show me as available for a Pilates session when I have a personal training client during the same time and allow a new member to schedule themselves when I’m already booked.
There are just so many things wrong with this app. Things that we’ve been telling the company in the programmers about for the six years I’ve worked for the company that simply are not being addressed. I could keep going. If I were the owner of this company, I would drop this system. It is literally the WORST POS system I have ever come across and I would NEVER ever recommend it.
You can’t locate a member if that member initially joined at a different club. When scheduling them through the app, you cannot bring them up unless you know their member number. Their name will not appear.
Randomly at times, even though the Client has clips, the app will not allow you to show them up.
The manager view is unreadable.
The app will randomly show me as available for a Pilates session when I have a personal training client during the same time and allow a new member to schedule themselves when I’m already booked.
There are just so many things wrong with this app. Things that we’ve been telling the company in the programmers about for the six years I’ve worked for the company that simply are not being addressed. I could keep going. If I were the owner of this company, I would drop this system. It is literally the WORST POS system I have ever come across and I would NEVER ever recommend it.
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Needs improvement
It’s better then nothing. However I’ve dealt with soooo many problems with this app. I’ve worked with a different company previously the app they used was bad. This app makes their app look like it was sent from heaven. I’ve had log in problems, problems with the app to computer connection, problems with things not properly put in etc. I also would’ve love to have a proper overview for putting in sessions and scheduling things on the actual phone. The app on the phone and the computer sometimes don’t connect directly. So if something is put on the app on the phone it wouldn’t always connect right away to the app on the computer or with members/clients. When it messes up it does that for days . It’s sick at this point.
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Unintuitive and Difficult
We’ve used this app for scheduling for years. It is unbelievable how unintuitive it is. It is nonsensical that if I have an ongoing client with a regular scheduled, EFT. And they run out of prepaid sessions before the next charge, I cannot move their appointment time. I have to cancel the appointment and reschedule for the new time. It will allow me to schedule a new session without any prepaid sessions, but not move a session.
You can’t locate a member if that member initially joined at a different club. When scheduling them through the app, you cannot bring them up unless you know their member number. Their name will not appear.
Randomly at times, even though the Client has clips, the app will not allow you to show them up. there are just so many things wrong with this app. I could keep going. I would never ever recommend it.
You can’t locate a member if that member initially joined at a different club. When scheduling them through the app, you cannot bring them up unless you know their member number. Their name will not appear.
Randomly at times, even though the Client has clips, the app will not allow you to show them up. there are just so many things wrong with this app. I could keep going. I would never ever recommend it.
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Needs improvement
When I type in a participant name to add, everyone with that first/last name in the system pops up with only their street name, not city or state; this makes it difficult to know which person to add since I don’t memorize streets.
Finding members used to populate current clients to choose from. Now we have to type all names in, which is an extra unnecessary step.
Activities routinely take a while to populate; many times I’ve had to write down my scheduling changes on paper, shut the app down and come back again later in the day.
Finding members used to populate current clients to choose from. Now we have to type all names in, which is an extra unnecessary step.
Activities routinely take a while to populate; many times I’ve had to write down my scheduling changes on paper, shut the app down and come back again later in the day.
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Needs improvement
It’s better then nothing. However I’ve dealt with soooo many problems with this app. I’ve worked with a different company previously the app they used was bad. This app makes their app look like it was sent from heaven. I’ve had log in problems, problems with the app to computer connection, problems with things not properly put in etc. I also would’ve love to have a proper overview for putting in sessions and scheduling things on the actual phone. The app on the phone and the computer sometimes don’t connect directly. So if something is put on the app on the phone it wouldn’t always connect right away to the app on the computer or with members/clients.
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Great but… feature option
It’s a great app but it would be awesome to synch it with my calendar
Not functional
Very bad functionality, how is it possible not to have a calendar view in 2026? like 15 years ago., when options were not available. Pretty ugly colour theme as well.. creating a schedule from zero gives me an anxiety honestly
Notifications need to be updated
This is a good app but can be better. I have an iPhone and an android. Both working differently on this app. I really wish that I can get a notification when clients book with me.
Needs improvement
It’s better then nothing. However I’ve dealt with soooo many problems with this app. I’ve worked with a different company previously the app they used was bad. This app makes their app look like it was sent from heaven. I’ve had log in problems, problems with the app to computer connection, problems with things not properly put in extra. I also would’ve love to have a proper overview for putting in sessions and scheduling things.
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New update graphic is obnoxious
Please take away the graphic that pops up every time I click on a name/ class. It’s like a strobe and making my head hurt.
Constantly logging me out
This is better than the previous app we used to use but it constantly logs me out and won’t interact with passwords so I have try to remember a random digit combo as is required by my employer, of course this always happens right before I need to use the app at work when there is no time to look it up
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Unrealised potential
Being unable to search previous days or sync with other calendars makes the whole thing clunky and borderline useless. It also doesn’t sync with the desktop so appointments aren’t booked or can’t be booked. Both of these functions are basic components of other booking software so it is confusing that it isn’t available in this app. Unfortunately not my choice, otherwise I’d get rid of it
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Working
😌
Home Screen
Home Screen makes script unreadable
Exerp is not good
Constant system errors, system down, super rigid, super slow processing times. Thumbs down
Personal Trainer
This app keeps all of my appointments organized! Highly reliable and effective. Perfect for Entrepreneurs.
Staff
Doesn’t give weekly or monthly planner view to user.
Have to navigate many screens to create availability then book a client
Should be in one step
Have to navigate many screens to create availability then book a client
Should be in one step
Add a feature
Would like to have the ability to see past days and track past sessions. Like on the desktop.
Past recall
Pulling up yesterday's sessions for communication and scheduling future sessions would be nice.
Terrible product
This page isn’t long enough to describe all the terrible things about this app.
