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Exetel

Exetel

by Exetel Pty Ltd

431 ratings
23 reviews

Details

  • Released
  • Updated
  • June 10, 2024
  • July 15, 2026

Developer

Exetel Pty Ltd
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Exetel screenshot #1 for iPhone
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Exetel screenshot #9 for iPhone
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About

Manage your internet and mobile account with this app. It offers tools to diagnose connection issues, track orders and appointments, and adjust your internet speed or usage. Securely handle billing and account activity with a streamlined design.

✓Internet health diagnostics
✓Order and appointment tracking
✓On-demand speed upgrades
✓Internet hibernation for savings
✓Hassle-free service transfers
✓Secure in-app billing
✓Mobile data usage tracking
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+1

What's New in Exetel

2.7.1

July 15, 2026

• Improvements to app performance and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Great app, but…

Overall it’s great, but it needs a live chat dedicated button, speed test, and a Port Reset Button – “Use this if your service is not in sync or is having low speeds.”

The live chat is so hidden, you press on technical support and it loads a website where the live chat button is so tiny you can barely see it. It’s not good enough. Please improve it.
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g13n-AUg13n-AU

Response from developer

Hi there, Sorry to hear about your troubles. Please contact our support team via live chat through the app or website, and our team will look into the issue and assist you in resolving it. Cheers, Exetel

signing in

Updated app…. no longer able to sign in….stating error.
nothing has changed my end, same email address, same postcode, same everything….. ????
big-al36big-al36

Response from developer

Hi there, Sorry to hear about your troubles. Please contact our support team via live chat through the app or website, and our team will look into the issue and assist you in resolving it. Cheers, Exetel

Terrible UI

Crashes every time you start having a conversation with tech support/live chat. Requires you to login and setup the app repeatedly. Also
Created service orders to send technicians to previous addresses
N4me.t4ken!!N4me.t4ken!!

Response from developer

Hi there, Sorry to hear that you've been having trouble with the app. If you're still experiencing the issue, please reach out to our support team via live chat (via App/website). They'll be able to investigate what's happening and work with you to get it resolved. Cheers, Exetel

Not happy

Had terrible time with this App - keeps treating me like new customer every time so go to sign in, can’t get exray to work - even had problems trying to sign up to One - spent 3 hrs on a Sunday trying to work out internet issues and app issues - still not good with internet constantly dropping out - can’t access exray to try and sort it out.
Show more
LulubanjoLulubanjo

Response from developer

Hi there, Sorry to hear about your experience. Please reach out to our Support team via live chat through the app or website, and we’ll look into this and assist you further. Cheers, Exetel

Upgrade to OnePlan doesn’t succeed

Upgrade to OnePlan doesn’t work. It complains that details are incorrect, despite the correct payment details provided and asks to call customer care.
barv7barv7

Response from developer

Hi there, Sorry you’re having trouble upgrading to OnePlan. Please contact our support team via chat so we can help resolve the payment issue quickly. Cheers, Exetel

See 18 more reviews

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FAQ

What can Exetel do for my internet connection?

Exetel can help you instantly check your internet health with a service scan, providing detailed diagnostics to identify and offer solutions for connection issues. It also tracks planned and unplanned outages, and can help arrange technician appointments for nbn connection problems.

How can I manage my internet speed with Exetel?

Exetel offers a 'Warp Speed' feature for $1 more per day, allowing you to increase your internet speed whenever you want directly within the app. You can also 'Hibernate' your internet when not needed to save $1 per day.

Is Exetel secure for managing my account and bills?

Yes, Exetel provides secure in-app management with passwordless login and multi-factor authentication. You can settle your bills securely within the app and receive push and in-app updates on all account activity.

Can Exetel help me move my service?

Yes, Exetel allows you to transfer your service hassle-free through the app. You can stay up to date on your move progress and schedule nbn technician appointments when needed.

How often is Exetel updated?

The latest version of Exetel is 2.6.9, which was last updated on June 17, 2026. Updates typically include enhancements to existing features and the introduction of new tools for account management.

What devices is Exetel available on?

While specific device compatibility is not detailed, Exetel is a mobile application designed for smartphones. It is generally available on platforms that support its age rating of 4+.

What do users like about Exetel?

Users appreciate the app's streamlined design and ease of use, with visual aids for data tracking enhancing the user experience. The ability to manage internet health, track orders, and control speeds directly from the app is also a significant benefit.

Does Exetel have ads?

The provided data does not indicate the presence of advertisements within the Exetel app. It is designed for account management and service control.