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ExpertConnect New

ExpertConnect New

by John Deere

44 ratings
15 reviews
💼 Business
Free

Details

Released
October 7, 2024
Updated
October 23, 2026

Developer

John Deere
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About

Connect instantly with your local John Deere dealer for parts, service, or integrated solutions. Request assistance and communicate in real-time via voice, text, or video to resolve issues quickly. Manage multiple support tickets efficiently through a mobile and web dashboard.

✓One-touch dealer access
✓Ticket creation for support
✓Real-time communication (voice, text, video)
✓Expert assistance
✓Mobile and web dashboard
✓Issue resolution
Show original description

What's New in ExpertConnect New

4.76.4

October 23, 2026

Feature enhancement and bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Garbage

always looses connection, Never saves log-in info,
MMrFieldComp23

Awful

Too many issues to list. Wish we never left regular phone system. Customers don’t like it either. Would LOVE to have someone from Deere to sit down and explain how this is better…
Jjimruckus

Can’t make a call out

The app has so many flaws. If you have a different app open and try to answer a call you can’t answer. I can’t even make a call because it inputs the phone number wrong.
J2Josh P. 27

Sales

Junk!
SShud7

Expert Dis-Connect

Craptastic
HBHugh BallsMcgee
See 10 more reviews

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FAQ

What is ExpertConnect New?

ExpertConnect New is a business application designed to provide agriculture and construction customers with direct, one-touch access to their local John Deere dealer for support and communication regarding parts, service, and integrated solutions.

How do I create a support ticket in ExpertConnect New?

You can create a ticket by accessing the app and selecting the option to connect with your local dealer's Parts, Service, or Integrated Solutions team. This action will notify the experts that you require assistance.

What communication methods are available through ExpertConnect New?

ExpertConnect New facilitates live communication with dealer experts through voice calls, text messages, and live video sessions, allowing for quick and efficient issue resolution.

Does ExpertConnect New have ads?

Yes, ExpertConnect New contains advertisements. As a free application, it utilizes ads to support its operation and development.

What are the system requirements for ExpertConnect New?

ExpertConnect New requires a 4G, LTE, or Wi-Fi connection. For the best audio experience, it is recommended to use wired or Bluetooth headphones. Permissions for video, camera, microphone, and contacts must be enabled.

On which devices can I use ExpertConnect New?

Currently, ExpertConnect New is supported on iPhone devices. The app was last updated on April 10, 2026, and is available for users aged 4 and above.

What is the user rating for ExpertConnect New?

ExpertConnect New has a user rating of 1.9 stars based on 28 ratings. This indicates a mixed to negative reception from its current user base.

How does ExpertConnect New compare to other dealer support platforms?

ExpertConnect New offers direct, real-time communication channels like voice, text, and video, which may be more immediate than traditional email or phone support. Its integration with John Deere dealer services is a key differentiator for its specific user base.