Connect instantly with your local John Deere dealer for parts, service, or integrated solutions. Request assistance and communicate in real-time via voice, text, or video to resolve issues quickly. Manage multiple support tickets efficiently through a mobile and web dashboard.
4.74.0
July 31, 2026
Feature enhancement and bug fixes
ExpertConnect New is a business application designed to provide agriculture and construction customers with direct, one-touch access to their local John Deere dealer for support and communication regarding parts, service, and integrated solutions.
You can create a ticket by accessing the app and selecting the option to connect with your local dealer's Parts, Service, or Integrated Solutions team. This action will notify the experts that you require assistance.
ExpertConnect New facilitates live communication with dealer experts through voice calls, text messages, and live video sessions, allowing for quick and efficient issue resolution.
Yes, ExpertConnect New contains advertisements. As a free application, it utilizes ads to support its operation and development.
ExpertConnect New requires a 4G, LTE, or Wi-Fi connection. For the best audio experience, it is recommended to use wired or Bluetooth headphones. Permissions for video, camera, microphone, and contacts must be enabled.
Currently, ExpertConnect New is supported on iPhone devices. The app was last updated on April 10, 2026, and is available for users aged 4 and above.
ExpertConnect New has a user rating of 1.9 stars based on 28 ratings. This indicates a mixed to negative reception from its current user base.
ExpertConnect New offers direct, real-time communication channels like voice, text, and video, which may be more immediate than traditional email or phone support. Its integration with John Deere dealer services is a key differentiator for its specific user base.
