ExpertConnect New

ExpertConnect New

by John Deere

36 ratings
10 reviews
Free

Details

  • Released
  • Updated
  • October 7, 2024
  • July 16, 2026
ExpertConnect New screenshot #1 for iPhone
ExpertConnect New screenshot #2 for iPhone
ExpertConnect New screenshot #3 for iPhone
ExpertConnect New screenshot #4 for iPhone
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About

Connect instantly with your local John Deere dealer for parts, service, or integrated solutions. Request assistance and communicate in real-time via voice, text, or video to resolve issues quickly. Manage multiple support tickets efficiently through a mobile and web dashboard.

One-touch dealer access
Ticket creation for support
Real-time communication (voice, text, video)
Expert assistance
Mobile and web dashboard
Issue resolution
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+1

What's New in ExpertConnect New

4.73.0

July 16, 2026

Feature enhancement and bug fixes

User reviews

Awful

Awful app

Unreliable, never ending issues

Little to no support. Integration with other Deere apps is gone. Cannot view transcript. Does not play well with blue tooth devices.

Awful app

Have to delete and redownload daily to receive calls. The app has a bad delay. It’s a good idea just an awful app.

Nice when it works.

It’s nice when it works. It’s helpful to be able to go back & look at phone calls & information after the call. Down side it quits ringing through the cell phone from 1 to 20 hours with no apparent reason. Very frustrating when you’re trying to answer business calls and the app won’t work. Can’t transfer calls without about using the app when it’s down. Also it would be nice to be able to change the ring tone from expert connect calls & personal calls because when they are all the same it’s like being at work 24/7. Again nice when it works but great improvement could be done.
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Works as it should

Has gotten better over time.

Developer apps

FAQ

What is ExpertConnect New?

ExpertConnect New is a business application designed to provide agriculture and construction customers with direct, one-touch access to their local John Deere dealer for support and communication regarding parts, service, and integrated solutions.

How do I create a support ticket in ExpertConnect New?

You can create a ticket by accessing the app and selecting the option to connect with your local dealer's Parts, Service, or Integrated Solutions team. This action will notify the experts that you require assistance.

What communication methods are available through ExpertConnect New?

ExpertConnect New facilitates live communication with dealer experts through voice calls, text messages, and live video sessions, allowing for quick and efficient issue resolution.

Does ExpertConnect New have ads?

Yes, ExpertConnect New contains advertisements. As a free application, it utilizes ads to support its operation and development.

What are the system requirements for ExpertConnect New?

ExpertConnect New requires a 4G, LTE, or Wi-Fi connection. For the best audio experience, it is recommended to use wired or Bluetooth headphones. Permissions for video, camera, microphone, and contacts must be enabled.

On which devices can I use ExpertConnect New?

Currently, ExpertConnect New is supported on iPhone devices. The app was last updated on April 10, 2026, and is available for users aged 4 and above.

What is the user rating for ExpertConnect New?

ExpertConnect New has a user rating of 1.9 stars based on 28 ratings. This indicates a mixed to negative reception from its current user base.

How does ExpertConnect New compare to other dealer support platforms?

ExpertConnect New offers direct, real-time communication channels like voice, text, and video, which may be more immediate than traditional email or phone support. Its integration with John Deere dealer services is a key differentiator for its specific user base.