1. Home
  2. 💼 Business
  3. Dynamics 365 Field Service
Dynamics 365 Field Service

Dynamics 365 Field Service

by Microsoft Corporation

224 ratings
127 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • May 1, 2020
  • September 9, 2026

Background Location Access

Developer

Microsoft Corporation
✨Promote your app ✨
Dynamics 365 Field Service screenshot #1 for iPhone
Dynamics 365 Field Service screenshot #2 for iPhone
Dynamics 365 Field Service screenshot #3 for iPhone
Dynamics 365 Field Service screenshot #4 for iPhone
Dynamics 365 Field Service screenshot #5 for iPhone
Dynamics 365 Field Service screenshot #6 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐127
Reviews↘︎
📝40+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 3 weeks
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Empower field service workers with a mobile app designed for their needs. Access and interact with critical data even without internet connectivity, thanks to robust offline capabilities. Data sync keeps the back office updated on work performed.

✓Robust offline capabilities
✓Periodic data sync
✓Customizable on Power Apps platform
✓Access and interact with data
✓Designed for field service workers
Show original description

What users say

Summarized from real user reviews of Dynamics 365 Field Service. Based on 224 reviews and a 1.7/5 average, it highlights the 2 positives and 6 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Copilot, AI, remote assistant, access to knowledge articles, step-by-step instructions, GPS, offline capability
  • 👍Looks and feels good, has everything needed to perform as a frontline worker

Negative things

  • 🐛Constant crashes, freezes, and loss of progress
  • 🔍Difficult to navigate, poor UI/UX, not intuitive
  • ⏱️Extremely slow, takes forever to load and sync
  • 📶Doesn't work offline, requires full signal/data
  • 🔋High battery consumption
  • 🤯Buggy, glitchy, and unreliable overall
See all reviews

What's New in Dynamics 365 Field Service

13.26082.8

September 9, 2026

Minor updates, bug fixes, and performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Don’t buy

This is absolutely shocking don’t buy this if your a company it will cause you no end of problems it’s that bad !!
A pigeon would be quicker and work more slick .. -100 if I could score it that stay clear
Archie18373Archie18373

Dark mode

Add Dark Mode this is Horrible on battery life with all the white
Shane™Shane™

Terrible App. Avoid.

This is a terrible app. It is constantly crashing, slow, too many unwanted steps and unused buttons. Very frustrating.
KlivefKlivef

On site worker

Rubbish app for field employees. Developer has zero sense of UIUX. It made my work even complicated than paper system.

If you are looking for new system,
keep it away.
Green Turtle 92Green Turtle 92

Junk

Won’t sync properly and safe information and signatures, always getting harassed by supervisor that timesheet is not signed or information is missing.
$2 down$2 down
See 122 more reviews

Developer apps

Viva Engage
Viva Engage

Yammer is now Viva Engage!

💼 Business

(4.1K)

Free
Microsoft Bing Search
Microsoft Bing Search

AI search & answer engine

📊 Productivity

(297K)

Free
With Ads
Microsoft OneNote
Microsoft OneNote

Capture Notes, Ideas and Memos

📊 Productivity

(1.1M)

Free
In-App Purchases
Microsoft OneDrive
Microsoft OneDrive

File & photo cloud storage

📊 Productivity

(488K)

Free
In-App Purchases
Microsoft Lync 2010 for iPad
Microsoft Lync 2010 for iPad

by Microsoft Corporation

💼 Business

(90)

Free
Microsoft Lync 2010 for iPhone
Microsoft Lync 2010 for iPhone

by Microsoft Corporation

💼 Business

(253)

Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

Constant login issues and never-ending login loops

Bug

Randomly crashes or resets to home screen

Bug

Syncing and saving errors, lost progress

Bug

Incompatible with certain devices/OSes

Bug
✨

Requested Features

4 requests

Offline mode with full functionality

Feature

Streamlined, intuitive UI designed for field work

Feature

Batch/bulk upload and update capabilities

Feature

Improved performance and stability

Feature

FAQ

What does the Dynamics 365 Field Service app do?

This app is designed for field service workers, allowing them to access and interact with critical data even when they are in remote locations without internet connectivity. It ensures that field service operations can continue smoothly by providing robust offline capabilities and periodic data synchronization with the back office.

What are the key features of this app?

The app's main features include robust offline capabilities, enabling users to work without an internet connection. It also offers periodic data sync to keep the back office informed of ongoing work. Furthermore, it is built on the Microsoft Power Apps platform, allowing for extensive customization of data access for field service workers.

Is this app free to use?

Based on the provided information, the app is available for free. There are no mentions of in-app purchases or advertisements, suggesting a free model for accessing its core functionalities.

What kind of devices is this app compatible with?

The app is a mobile application, implying compatibility with smartphones and tablets. As it is built on the Microsoft Power Apps platform, it likely supports both iOS and Android operating systems, though specific compatibility details would need to be confirmed.

How does the offline functionality work?

The app provides robust offline capabilities, meaning field service workers can access and interact with the data they need even when they are in areas with no internet connectivity. This ensures productivity is maintained regardless of location. The data is then synchronized periodically when an internet connection becomes available.