Dynamics 365 Field Service

Dynamics 365 Field Service

by Microsoft Corporation

217 ratings
101 reviews
Free

Details

  • Released
  • Updated
  • May 1, 2020
  • June 16, 2026
Dynamics 365 Field Service screenshot #1 for iPhone
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Dynamics 365 Field Service screenshot #5 for iPhone
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Dynamics 365 Field Service screenshot #7 for iPhone
Dynamics 365 Field Service screenshot #8 for iPhone
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About

Empower field service workers with a mobile app designed for their needs. Access and interact with critical data even without internet connectivity, thanks to robust offline capabilities. Data sync keeps the back office updated on work performed.

Robust offline capabilities
Periodic data sync
Customizable on Power Apps platform
Access and interact with data
Designed for field service workers
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What users say

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What's New in Dynamics 365 Field Service

13.26062.7

June 16, 2026

Minor updates, bug fixes, and performance improvements.

User reviews

Location issues

On the new download iPhone does not have option to allow location on app settings causing my phone to lock me out because it needs location permission to work

1 Star because there’s no zero

Complete waste of time nothing else left to say, because there’s not enough time.

Borderline useless unless under perfect conditions

It’s a miracle of this app works if you don’t have full bars of mobile data or a high-speed Wi-Fi connection you’ll spend way more time waiting for the app to finish uploading photos and saving them that you will ever spend working

Absolutely atrocious

This has to the most poorly optimised app for mobile I’ve ever seen! It doesn’t work offline! Good luck uploading 100’s of photos because you’ll be onsite for over a week.. if you’re lucky to have signal. Plus everytime you go to another tab you either crash or go back to where you started… by the way who why would you have the only option to upload photos 1 at a time? That’s bloody diabolical! It’s 2025 there’s many other apps out there which will let you upload all your photos at once so you don’t forget where you are halfway through..
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Trash

Unstable, difficult to navigate, many of the most used features for technicians are hidden in random menus or pages. Screen jumps between pages randomly. Screen flickers in certain tasks. Very resource heavy, drains battery quickly, especially if another app is in use.

Developer apps

User experience

🐞

Reported Bugs

4 issues

Constant login issues and never-ending login loops

Bug

Randomly crashes or resets to home screen

Bug

Syncing and saving errors, lost progress

Bug

Incompatible with certain devices/OSes

Bug

Requested Features

4 requests

Offline mode with full functionality

Feature

Streamlined, intuitive UI designed for field work

Feature

Batch/bulk upload and update capabilities

Feature

Improved performance and stability

Feature

FAQ

What does the Dynamics 365 Field Service app do?

This app is designed for field service workers, allowing them to access and interact with critical data even when they are in remote locations without internet connectivity. It ensures that field service operations can continue smoothly by providing robust offline capabilities and periodic data synchronization with the back office.

What are the key features of this app?

The app's main features include robust offline capabilities, enabling users to work without an internet connection. It also offers periodic data sync to keep the back office informed of ongoing work. Furthermore, it is built on the Microsoft Power Apps platform, allowing for extensive customization of data access for field service workers.

Is this app free to use?

Based on the provided information, the app is available for free. There are no mentions of in-app purchases or advertisements, suggesting a free model for accessing its core functionalities.

What kind of devices is this app compatible with?

The app is a mobile application, implying compatibility with smartphones and tablets. As it is built on the Microsoft Power Apps platform, it likely supports both iOS and Android operating systems, though specific compatibility details would need to be confirmed.

How does the offline functionality work?

The app provides robust offline capabilities, meaning field service workers can access and interact with the data they need even when they are in areas with no internet connectivity. This ensures productivity is maintained regardless of location. The data is then synchronized periodically when an internet connection becomes available.