Dynamics 365 Field Service User Reviews

Customer Experience

Positive experience5.0% of reviews
Neutral1.7% of reviews
Negative experience93.4% of reviews

~ Based on 121 written reviews from the US App Store.

What users say

Is Dynamics 365 Field Service Safe?

Dynamics 365 Field Service does not appear safe based on available data. AppsHunter Safety Score for Dynamics 365 Field Service is 37/100.

This assessment is based on 223 user ratings, with an App Store average of 1.7/5.

Safety Analysis

17.5% of ratings point to a safe experience
2.2% of ratings suggest some concerns
80.3% of ratings point to a risky experience

~ Based on 223 App Store ratings for Dynamics 365 Field Service.

Is Dynamics 365 Field Service Legit?

Dynamics 365 Field Service appears to be a legitimate app. AppsHunter Legitimacy Score for Dynamics 365 Field Service is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

365

This app has to be constantly refreshed . Once a booking is saved or completed it will change your hours multiple times until it finally gets it correct. The graph on time cards hasn’t worked in weeks. If a booking is completed but then canceled the hours will still appear on the entry page in time cards . This app is absolutely terrible . For subsistence on the time card entries you have to save it twice for it to save.
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Neanderthal Tech

It was made shortly after discovering fire. EVERYTHING about it is horrendous. When devs do an update to correct bugs it just creates one somewhere else. But this software if you want to absolutely crush your teams morale.

Eine einzige Katastrophe

1 Stern noch zu viel. Ich weiß gar nicht wo ich anfangen soll. Das schlechteste Programm ever. Ich muss es leider benutzen.

Glitching

This app recently updated and is now worse!!! I can’t even put my work orders in progress. If I do get them go into process, when I go to put into complete it now has it in scheduled with no time recorded!!! This is very frustrating and needs to be addressed a.s.a.p.!!!!! Please fix this app!!! Im trying to do my job here!!!!!
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The Worst!

This dire app has made my job ten times more difficult, less efficient, and is causing my phone to overheat and crash. It’s poorly optimised, not fit for purpose, and has destroyed all enjoyment in my job. Who thought this was a good idea?

Doesn’t work offline

I use this app daily with my company because I couldn’t do otherwise. Absolute rubbish, doesn’t work offline, or it seems to be, but then you realise when the signal comes back that you need to restart and fill in every job report you just did. 0 star if possible

Worst App Ever Invented

Absolutely the worst app I’ve ever had to use, app crashes difficult to load have to delete data and cache to use. If you want your company to fail use this app

Absolute rubbish

Don’t waste your time and money

使いづらい

社内の実績入力で使用していますが、読み込みが遅くエラーも多い、測定値が保存されない、そもそもアプリ立ち上げてログインできないなど欠陥だらけです。会社で使用を考えている方はおすすめしません。

Location issues

On the new download iPhone does not have option to allow location on app settings causing my phone to lock me out because it needs location permission to work

365

This is useless app

Completely unusable

Seems to be having compatibility issues with iOS 26.4. Won’t open at all.

Not working

Please fix this app since update to ios 26.4 stop working. Very poor maintenance please update this useless app

Poor

Possibly the worst UI and software, with cumbersome structure , extremely poor.

Doesn’t connect

Running beta iOS and the app will only work when it’s downloaded, the will not open again after the first use

IOS 26.4 network issues

The app doesn’t work on IOS 26.4, I know is not been released to the public but us due sometime this month and the app doesn’t work.
It says that is looks like you’re not connected to the internet.
Very frustrating as I use it for work everyday and not I had to move to a different device until it gets fixed.
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1 Star because there’s no zero

Complete waste of time nothing else left to say, because there’s not enough time.

Borderline useless unless under perfect conditions

It’s a miracle of this app works if you don’t have full bars of mobile data or a high-speed Wi-Fi connection you’ll spend way more time waiting for the app to finish uploading photos and saving them that you will ever spend working

Absolutely atrocious

This has to the most poorly optimised app for mobile I’ve ever seen! It doesn’t work offline! Good luck uploading 100’s of photos because you’ll be onsite for over a week.. if you’re lucky to have signal. Plus everytime you go to another tab you either crash or go back to where you started… by the way who why would you have the only option to upload photos 1 at a time? That’s bloody diabolical! It’s 2025 there’s many other apps out there which will let you upload all your photos at once so you don’t forget where you are halfway through..
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Trash

Unstable, difficult to navigate, many of the most used features for technicians are hidden in random menus or pages. Screen jumps between pages randomly. Screen flickers in certain tasks. Very resource heavy, drains battery quickly, especially if another app is in use.