Works great after setup
Response from developer
Thank you for your feedback! We're glad to hear the app is helping you both on the farm and at work. It's also great to know you're finding value in our desktop and mobile experiences. We appreciate you taking the time to share your experience and thank you for choosing John Deere. If you ever need assistance, please contact our support team at 888-467-7827.
Pointless App
I downloaded it after recently having my ZTrak serviced at Van Wall because I wanted to see what work had been completed and have some useful information about my mower in one place. Unfortunately, there is virtually no information associated with my mower’s serial number. The app simply says there is no dealer associated with the mower, and it doesn’t even give me the option to select or add a dealer.
I was also hoping for basic functionality like being able to track engine hours and other equipment information. However, that apparently requires a Smart Connect device. The frustrating part is that the app doesn’t even direct you to where you can purchase or obtain one.
The account setup was also unnecessarily frustrating. I had to enter my mower’s serial number twice, and the app required me to enter an “organization” even though I’m a residential owner with no organization or business associated with the mower. There was no option to skip it, so I had to make something up just to complete the registration.
At this point, I have another app taking up space on my phone that provides essentially no useful functionality.
John Deere makes great equipment, but if you’re going to offer an equipment app, it should actually be useful to all equipment owners, not just commercial customers or those with additional connected hardware. At a minimum, residential owners should be able to see their equipment information, service history, dealer information, hours, maintenance records, and clear instructions for adding functionality such as Smart Connect.
Response from developer
Thank you for taking the time to share these detailed experiences. If you'd like, you can provide feedback directly through the app on the Support tab in the bottom right corner of the app (version 2.0.0) and include your contact information. Or call our Global Support team at 888-467-7827. Our team would welcome the opportunity to contact you directly to better understand your experience, discuss your frustrations, and learn what would make the app more useful for you as a property owner. We are actively enhancing the app's functionality, and feedback like yours is essential in helping guide future improvements.
Terrible app
Response from developer
Thank you for taking the time to share your feedback. We're sorry to hear the parts diagrams have not met your expectations. We understand how important clear, easy-to-use information is when maintaining and repairing your equipment. We'd like to better understand your concerns and learn what improvements would be most helpful. Please contact our support team at 888-467-7827 or provide feedback through the Support tab that can be found on the bottom right corner of the app (version 2.0.0 or later) so we can learn more. We also recently released version 2.0.0, which includes significant enhancements to many features in the app, and we continue to improve the app based on customer feedback.
Useless for me!
Response from developer
Thank you for your feedback. We're sorry to hear the app has not met your expectations. We'd like to better understand the issues you've experienced and how we can improve. Please contact our support team at 888-467-7827 so we can learn more and assist.
Farmer
Response from developer
We are sorry this has been your experience with Equipment Mobile. We are in the process of making this experience easier and more convenient for you. Please give the Global Support Center a call at 888-467-7827 and we can help troubleshoot this issue.
