Works great after setup
Response from developer
Thank you for your feedback! We're glad to hear the app is helping you both on the farm and at work. It's also great to know you're finding value in our desktop and mobile experiences. We appreciate you taking the time to share your experience and thank you for choosing John Deere. If you ever need assistance, please contact our support team at 888-467-7827.
Pointless App
I downloaded it after recently having my ZTrak serviced at Van Wall because I wanted to see what work had been completed and have some useful information about my mower in one place. Unfortunately, there is virtually no information associated with my mower’s serial number. The app simply says there is no dealer associated with the mower, and it doesn’t even give me the option to select or add a dealer.
I was also hoping for basic functionality like being able to track engine hours and other equipment information. However, that apparently requires a Smart Connect device. The frustrating part is that the app doesn’t even direct you to where you can purchase or obtain one.
The account setup was also unnecessarily frustrating. I had to enter my mower’s serial number twice, and the app required me to enter an “organization” even though I’m a residential owner with no organization or business associated with the mower. There was no option to skip it, so I had to make something up just to complete the registration.
At this point, I have another app taking up space on my phone that provides essentially no useful functionality.
John Deere makes great equipment, but if you’re going to offer an equipment app, it should actually be useful to all equipment owners, not just commercial customers or those with additional connected hardware. At a minimum, residential owners should be able to see their equipment information, service history, dealer information, hours, maintenance records, and clear instructions for adding functionality such as Smart Connect.
Response from developer
Thank you for taking the time to share these detailed experiences. If you'd like, you can provide feedback directly through the app on the Support tab in the bottom right corner of the app (version 2.0.0) and include your contact information. Or call our Global Support team at 888-467-7827. Our team would welcome the opportunity to contact you directly to better understand your experience, discuss your frustrations, and learn what would make the app more useful for you as a property owner. We are actively enhancing the app's functionality, and feedback like yours is essential in helping guide future improvements.
Terrible app
Response from developer
Thank you for taking the time to share your feedback. We're sorry to hear the parts diagrams have not met your expectations. We understand how important clear, easy-to-use information is when maintaining and repairing your equipment. We'd like to better understand your concerns and learn what improvements would be most helpful. Please contact our support team at 888-467-7827 or provide feedback through the Support tab that can be found on the bottom right corner of the app (version 2.0.0 or later) so we can learn more. We also recently released version 2.0.0, which includes significant enhancements to many features in the app, and we continue to improve the app based on customer feedback.
Useless for me!
Response from developer
Thank you for your feedback. We're sorry to hear the app has not met your expectations. We'd like to better understand the issues you've experienced and how we can improve. Please contact our support team at 888-467-7827 so we can learn more and assist.
Farmer
Response from developer
We are sorry this has been your experience with Equipment Mobile. We are in the process of making this experience easier and more convenient for you. Please give the Global Support Center a call at 888-467-7827 and we can help troubleshoot this issue.
Doesn’t work good.
Response from developer
This is definitely not the experience we want you to have. Please contact our Global Support Center at 888-467-7827 and we can help you troubleshoot this issue. Thank you for taking the time to leave feedback. We are working hard to make the Equipment Mobile application easier to use and more convenient for our customers.
Not convenient
Response from developer
Thank you for taking the time to leave feedback. We understand the need for features like this and are actively working to expand app functionality.
Why give the link to this app?
Response from developer
We’re sorry for the frustration, that’s definitely not the experience we want. Please contact our Global Support Center at 888-467-7827 so we can look into what’s going wrong and help get things working properly. We appreciate your feedback and are here to help.
Doesn’t work
Response from developer
Hi, thank you for taking the time to give us feedback. We are committed to giving our customers a positive experience with Equipment Mobile and resolving any issues found. If you are unable to log in, please give us a call at our Global Support Center 888-476-7827 so we can help get this resolved and gather more details on what you are experiencing.
Terrible App
Response from developer
Hi, thank you for sharing your feedback. We understand how frustrating this experience can be. We’re sorry to hear you’re having trouble adding your mower and that the app feels cumbersome compared to Mower Plus. Our team is actively working to improve usability and reliability, and feedback like yours is important as we continue making improvements. Please contact the Global Support Center at 888‑476‑7827 so they can gather additional details and help resolve any issues you're encountering.
Not worth downloading
Response from developer
Hi, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating that can be. Our team is committed to improving the app, and we’d like the opportunity to better understand the issues you’re encountering. Please contact the Global Support Center at 888‑476‑7827 so they can gather additional details and help resolve any issues you are experiencing.
DO NOT switch from Mower Plus
Who tried to direct their homeowners to a commercial app with zero features??? Apparently John Deere does!
Response from developer
Hi, thank you for taking the time to share your feedback. We’re committed to providing a great experience for our customers. Please contact the Global Support Center at 888‑476‑7827 so they can gather additional details and ensure your feedback is taken into consideration as we continue developing future features.
Equipment mobile
Response from developer
Hi, thank you for taking the time to provide feedback on our application. Please help us make this better for you by contacting our Global Support Center (GSC) and providing the necessary details to resolve this. GSC-888-476-7827
DO NOT DELETE YOUR TRACTOR PLUS OR MOWER PLUS APP
Response from developer
Thank you for providing your feedback. We are continuously adding features to improve your experience with this application. Please contact us at the Global Support Center (GSC) and provide details on any the issues you are experiencing so we can help you have a better experience using Equipment Mobile. GSC-888-476-7827
Can't login
Response from developer
Hi, thank you for your feedback. This is not the experience we want you to have, and we’re sorry for the frustration. Please contact our Global Support Center at 888‑476‑7827 so we can gather the details needed to work with you and get this resolved.
Can’t edit or remove machine in app
Found out this can’t be done in the app, needs to be done on a John Deere website, equipment.deere.com
This was NOT intuitive and this solution wasn’t easy to find!
Response from developer
Thank you for the feedback. We understand how frustrating it can be to start something in the app and have to correct or finish it on the web. Some equipment management actions, like removing a machine, are currently handled through Operations Center, and we agree this isn’t as intuitive as it should be. Your feedback helps highlight where better in‑app options are needed. We’re sharing this feedback with the team as we work on improving the experience. We appreciate you taking the time to share your experience.
Too much of a bother to set up an account
Response from developer
Hi, thank you for letting us know about your experience. We’re sorry to hear that setting up an account was frustrating. This isn’t the experience we want for our users. If you are still having trouble, reach out to us at the John Deere Global Support Center 888-476-7827 and we’ll be happy to help get you set up quickly. Your feedback helps us improve, and we appreciate you taking the time to share it.
Great App But:
Response from developer
Hi, we are very sorry that you are experiencing an issue with the maintenance tab. Please try to restart the app, and your phone. If you are still having this issue, please call the Global Support Center at 888-476-7827 and we can help get this resolved. Thank you for taking the time to submit your feedback, we appreciate it!
No place to add equipment
Response from developer
Hi, thank you for sharing your feedback! The option to add equipment should appear under your profile with a “+” icon. If you’re not seeing it, please make sure you’re on the latest version of the app. If the issue persists, try logging out and back in. If you still don’t see the option, please reach out to us at the John Deere Global Support Center 888-476-7827 or submit feedback within the app so we can assist you directly.
Doesn’t replace Mower Plus
Response from developer
Hi, thank you for sharing your thoughts! We appreciate your loyalty to Mower Plus and understand how important those features are for your maintenance routine. Your suggestions will be considered as we improve Equipment Mobile. If you have more ideas or questions, please submit feedback directly in the app. Thanks for helping us make the app better!
