HID Reader Manager vs Dynamics 365 Field Service
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HID Reader Manager
This app simplifies the management of compatible HID readers. It allows administrators to configure settings, update firmware, and export reader status. Users can also upgrade readers to support Bluetooth and OSDP.
- Configure reader settings
- Upgrade reader firmware
- Inspect and export reader status
- Enable Bluetooth support
- Enable OSDP support
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HID Reader Manager streamlines management of compatible HID Signo, iCLASS SE® and multiCLASS SE readers in the field. Administrators can easily adjust configuration settings, upgrade firmware, inspect and export current reader status, and upgrade compatible readers to support Bluetooth and/or OSDP. -Bluetooth is used to communicate with the reader hardware. If Bluetooth is not enabled communication to readers will not function. -Calendar is used to log the error/information. If Calendar is not enabled logging will not function. -Location is used to obtain the location of the Reader for administration purpose and improving user experience. If Location is not enabled communication to readers will not function.
Dynamics 365 Field Service
Empower field service workers with a mobile app designed for their needs. Access and interact with critical data even without internet connectivity, thanks to robust offline capabilities. Data sync keeps the back office updated on work performed.
- Robust offline capabilities
- Periodic data sync
- Customizable on Power Apps platform
- Access and interact with data
- Designed for field service workers
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Our next generation Field Service app powered by Dynamics 365. Go to http://aka.ms/FSMFeatures for more information about the app and our Field Service solutions. The Field Service mobile app is specifically crafted to the field service worker’s needs with features such as robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Periodic data sync keeps the back-office informed of work being performed, so that the proper actions can be taken or kick-started as appropriate. Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more. By installing this app, you agree to the terms at https://go.microsoft.com/fwlink/?linkid=2238123
Screenshots
Verdict
The clearest difference is rating: HID Reader Manager at 2.6 against Dynamics 365 Field Service's 1.7. HID Reader Manager also leads on iOS requirement (14.0 vs 16.0). Dynamics 365 Field Service's advantage is update cadence (every 3 weeks vs every 2 months) and ratings volume (224 vs 26). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HID Reader Manager holds the better App Store score, 2.6 against 1.7. That said, the two scores are not equally well evidenced: Dynamics 365 Field Service has 224 ratings behind it against 26, so its average is the more settled of the two. Written reviews point the same way: 12% of HID Reader Manager's written reviews are positive against 5% of Dynamics 365 Field Service's.
HID Reader Manager ships an update every 2 months, Dynamics 365 Field Service every 3 weeks. The most recent releases landed on October 12, 2026 and October 11, 2026 respectively.
| Parameter | HID Reader Manager | Dynamics 365 Field Service |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (26 ratings) — better | 1.7 (224 ratings) |
| Positive reviews | 11.5% of reviews — better | 4.7% of reviews |
| Number of ratings | 26 | 224 — better |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 14.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 258 MB | 148 MB |
| Age rating | 4+ | 4+ |
| Developer | HID Global | Microsoft Corporation |
Customer experience
HID Reader Manager
Dynamics 365 Field Service
Bugs and requests
HID Reader Manager
Not enough reviews yet to summarise bugs or requests.
Dynamics 365 Field Service
Reported bugs
4 issues- Constant login issues and never-ending login loops
- Randomly crashes or resets to home screen
- Syncing and saving errors, lost progress
- Incompatible with certain devices/OSes
Requested features
4 requests- Offline mode with full functionality
- Streamlined, intuitive UI designed for field work
- Batch/bulk upload and update capabilities
- Improved performance and stability
In-app purchases
HID Reader Manager
No in-app purchases
Dynamics 365 Field Service
No in-app purchases
Questions
Is HID Reader Manager free?
Is Dynamics 365 Field Service free?
Which has better reviews, HID Reader Manager or Dynamics 365 Field Service?
Do HID Reader Manager or Dynamics 365 Field Service have ads?
Which is updated more often, HID Reader Manager or Dynamics 365 Field Service?
Other comparisons
