Can’t apply settings
Upon trying to change reader configuration I keep getting errors and it won’t change any settings. Customer angry and lots of time wasted trying to get configuration changes to no avail.
Crashes on close
It crashes on close then will never open again. Have to delete and reinstall the. Just crashes and won’t open again.
Does not work with iOS 26
Opens to white screen and stays there on iOS 26.
Major Bug
If you don’t close the reader and sign out of the app, it will crash everything. I’ve instinctively swiped up a couple times and the only resolution is to delete the app, delete my key, download the app and reissue a key. Signing back in without that process doesn’t issue the key back.
Please fix it
Just had to send technician home from a site 2 hours away from this app failing over and over. Tech support was useless. They say “we are aware of an issue” and that is all we get. Tried to rate less than 1 star.
No nfc for apple
You cannot use nfc to program with apple devices so this app is pointless. I need an android device to even use this app so why would there be an apple app. And don’t say oh use Bluetooth. That is inapplicable for my scenarios.
Terrible
What an awful app. Clearly designed by someone who has never worked in the field. Would seem using Fac code 255 has been disabled.
Great, now I need to reprogram all previously installed readers.
What’s with the constant need to power cycle the readers? Not the easiest task!
Great, now I need to reprogram all previously installed readers.
What’s with the constant need to power cycle the readers? Not the easiest task!
Лицо теряется один раз!
Сбежали и кинули всех, кто приобрел это УГ. За Севастополь еще ответите!
Reader Name
Be very careful using this version. Sometimes it drops the last character in the reader name.
Saved Templates gone
App upgraded and all my saved template’s disappeared. To make matters worse, when I try and create new templates to replace them the app won’t let me. The template has to be assigned to a category and the app has a bug that will not let you add to categories. I’m completely at a loss as to why you would release something that has clearly been so poorly tested. This is another brick in the wall as to why looking at HID alternatives makes more sense.
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Terrible app
Leaving osdp near impossible without the use of this app. Awful idea. Great for sifer reader sales I guess.
Templates no longer work
This app has not gotten better, with each release it seems that more is required from me, the end user, and less from HID. Why do you need my location, what happened to Templates? After upgrading to to the latest version all my saved templates are gone, I’m no longer able to add a template, due to the inability to select a required Category even though I’ve created 15+ categories. In its current state the app is next to useless.
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HID Reader Manager
Complete rubbish. Crashes, locks up readers. I used to like HID products but this has turned me off them. I wish there was a no stars option.
Не работает
Не работает
Helpful. But broken. Again
Such a helpful app. But now it just crashes every time I open my templates so I can’t use it. This makes it extremely difficult to utilize reliably! Please help!
Location services?
This app is useless unless you want to enable location services. I can see why it could be a feature but why force me to turn it on? In the days of security breaches and ransom hacks I’m not sure my customers (especially the ones that make me sign an NDA) would appreciate me allowing you to keep a database of what, where and how your readers are configured for them. I expect more from a company leader in the security industry.
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App Crashes When Inspecting Reader
I have an iCLASS SE reader with an RP10 bluetooth module plugged in. When I go to inspect the reader it spins for 15 seconds then force closes the App. Extremely frustrating. This happens on BOTH android and iOS.
Not a great app. Crashes. Wants too much info.
Haven’t managed to make it work yet.
Crashes during setup. IPhone XR
Crashes during setup. IPhone XR
Easy to use and way better than the configuration card!
East to use and way better than the configuration card! Great selling point!
Response from developer
Hi benjidude3, thank you for using the HID Reader Manager app and for taking the time to leave a review. It's appreciated.
Really useful!
Saves so much time, configuration of readers can be done out in the field via the application very quickly!
