Lousy , unreliable
Response from developer
Hello RP Peters, we sincerely thank you for taking the time to share your feedback. We deeply apologize for the immense frustration and inconvenience you have experienced. Please note that resetting your vault password typically requires your recovery code. However, given the multiple overlapping technical issues you are facing, we would be incredibly grateful for the opportunity to investigate this further. Could you please reach out to our dedicated 24/7 support specialists directly at support@expressvpn.com with your device details? They are eager to assist you in troubleshooting these critical bugs and exploring every option to help you regain access to your vault. Thank you for your patience and for bringing this matter to our attention.
Forcing Face ID Is a Security Concern
In countries like Brazil, phone theft with coercion is common. Criminals often force victims to reveal their iPhone passcode. Because iOS treats passcode as equivalent to Face ID, linking vault access to device authentication creates a single point of failure. If the phone is unlocked under coercion, all apps tied to Face ID become immediately accessible.
Security apps should prioritize separation of layers:
• Independent master password
• Optional biometrics (never forced)
• A clear “Don’t ask again” option
Repeatedly prompting for Face ID reduces user control and weakens perceived security. Please respect user choice and allow biometric unlock to be permanently declined.
Response from developer
Hi pauloe-, We’re sorry to hear about your experience and appreciate you taking the time to share your highly detailed feedback regarding the Face ID prompts and the security risks associated with device coercion. This is incredibly valuable insight, and we are sharing your comments directly with our product team for review. We’d really like the opportunity to look into this further and assist you with your app settings to see if there is a workaround. Please reach out to our customer support team for further assistance. You can contact them via our live chat here: https://www.expressvpn.com/ (bottom right corner), or by email at support@expressvpn.com. They’ll be happy to help resolve the issue as quickly as possible. Best regards, ExpressVPN Team
