Good when it works
Response from developer
Hi Proud 2A, thanks for the feedback, and sorry for the hassle of having to reinstall the app more than once. If it's not recognizing your account after reinstalling, a couple of things worth checking: make sure you're logging in with the same email used to originally set up ExpressKeys, and confirm the app is fully updated to the latest version. If it still doesn't recognize your account after that, we'd recommend reaching out to our support team directly at support@expressvpn.com or via live chat at expressvpn.com so they can look into your account specifically. Thanks for your patience! The ExpressVPN Team
Useless
It’s really weird you just can’t access it to gain a password or a reset code which it requires if you can’t put a password in. Going round and round and round in circles. It was the same on my iPhone as well, trying to set up the app, thinking I might get a pw through that process, which I could use on the Mac. But no! I’m being requested to put a vault password in which I’ve never had because I haven’t had the opportunity of setting the bloody ExpressKeys up! Arrrgh! Round and round again. What a complete waste of time!
Response from developer
Hello Bejiggered, We are incredibly sorry for the frustrating loop you have experienced while trying to set up ExpressKeys on your MacBook Pro and iPhone. Going round in circles is the last thing we want for our users, and we want to help you get this sorted out right away. To help clarify the setup process, there is an important difference between your credentials: - Your ExpressVPN account password is what you use to sign in to your overall subscription. - Your ExpressKeys vault password is a separate, unique password that you create specifically to encrypt, lock, and unlock your password vault. If the app and Brave browser extension are prompting you to enter a vault password that you never created, our system may have a legacy vault configuration associated with your account from a previous trial or the older version of our keys feature. Because we utilize zero-knowledge encryption to help protect your digital privacy, we cannot see, retrieve, or reset a vault password for you. However, since you have not had the opportunity to save any logins yet, the best and quickest solution is to have our technical team reset your password manager account. This will clear the loop and allow you to initiate the setup process fresh, letting you create your primary vault password for the first time. Please contact our support team directly via our 24/7 live chat on our website or by email at support@expressvpn.com. We will gladly reset your keys account immediately so you can easily secure your passwords across all your browsers and devices. The ExpressVPN Team
Lousy , unreliable
Response from developer
Hello RP Peters, we sincerely thank you for taking the time to share your feedback. We deeply apologize for the immense frustration and inconvenience you have experienced. Please note that resetting your vault password typically requires your recovery code. However, given the multiple overlapping technical issues you are facing, we would be incredibly grateful for the opportunity to investigate this further. Could you please reach out to our dedicated 24/7 support specialists directly at support@expressvpn.com with your device details? They are eager to assist you in troubleshooting these critical bugs and exploring every option to help you regain access to your vault. Thank you for your patience and for bringing this matter to our attention.
