Doesn’t work
Response from developer
Hi, sorry Identity Defender hasn't worked since it moved to its own app. Being asked to upgrade when you're already on the top tier isn't right, and we'd like to get it sorted. Reach out to support@expressvpn.com with the email on your account and we'll look into the sign-in and access issue directly.
Just an alarm
Response from developer
Hi bebefter, thank you for the detailed feedback on Identity Defender. We can't confirm the specific scan frequency or broker coverage from here, but this is valuable feedback for our product team. If you're running into ongoing issues with removals, please reach out to our support team so they can look into your specific case: support@expressvpn.com or via live chat at expressvpn.com. The ExpressVPN Team
White screen
bout to swap to mullvad if all this keeps up.
Response from developer
Hello SlimyRabit360, we are truly sorry to hear that you are encountering a white screen in the Identity Defender app and experiencing connection bugs with our VPN service. This is certainly not the seamless experience we want you to have after subscribing to our two-year plan, and we would love to help get both services running properly to help boost your digital security and improve your online privacy. For the Identity Defender app showing a white screen, this can often be resolved by performing a clean reinstall of the app or clearing your device's app cache. Please also ensure that you are logged in using the credentials associated with your active Advanced or Pro tier subscription, as these are the plans that include our identity protection tools. Regarding the VPN connection routing exclusively to Israel, this can typically be fixed by manually switching your VPN protocol (such as choosing our Lightway protocol) in the app settings, or performing a clean reinstallation of the ExpressVPN app to clear any corrupted network configurations. We would appreciate the opportunity to have our technical specialists look directly into your account and device setup to resolve these issues for you. Please connect with our 24/7 support team via live chat at expressvpn.com or email us at support@expressvpn.com so we can assist you right away. The ExpressVPN Team
Doesn’t work
Does not work
Response from developer
Hi, sorry the verification emails aren't coming through. Please reach out to support@expressvpn.com with the email on your account so the team can look into the code delivery issue. We'll help get you signed in.
