Identity Defender User Reviews

Name: Identity Defender - ExpressVPN
Rating: 3.1 (11 reviews)

Identity Defender - ExpressVPN

Express VPN

🔧 Utilities

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Doesn’t work

This app used to work but now it doesn’t even open.

Zach the man 50

12 days ago

Does not work

This app is definitely broken. It’s attempted to send a code to my email numerous times and does nothing.

actiizen

a month ago

Response from developer

Hi, sorry the verification emails aren't coming through. Please reach out to support@expressvpn.com with the email on your account so the team can look into the code delivery issue. We'll help get you signed in.

Total waste of time

You download identity, defender, it has you fill out forms, all seem to be free. Then it tells you to go over to unmasked.com. You fill out more forms there, and it runs you through 8 to 15 pages of alleged reports where it looks like it’s drilling down on you or the subject you entered, and you spent about 10 to 15 minutes waiting for this alleged report to come together. It’s all supposed to be free right? Just like it says at the Express VPN website, it’s all included with your Express VPN membership. So after waiting about 15 minutes to get the report that I looked for, it’s now asking me for money to see the report. Peyton switch Scam all over again.

Phase Bond Man

2 months ago

Response from developer

Hello! We are very sorry for the confusion and concern. Please be assured that the official ExpressVPN Identity Defender app does not redirect users to third-party websites like "unmasked.com", nor does it ask for additional payment to view your reports. As you correctly mentioned, Identity Defender is included at no extra charge with our Advanced and Pro subscriptions for U.S. users. It sounds like you may have inadvertently clicked on a third-party ad or a misleading link outside of our official ecosystem. We strongly encourage you to reach out to our support team at support@expressvpn.com or via our 24/7 live chat at expressvpn.com so we can help verify that you have the official app installed and ensure you are safely accessing your included benefits. The ExpressVPN team

Issues

I am not sure if this is normal...since I have upgraded expressvpn and started using identity defender, I have been receiving the most spam mail I've ever received on a daily basis.

SlimyRabit360

2 months ago

Horrible

You need to work on this app ! Downloads and does nothing freezes up Nothing happens if you are using Apple products stay away

Well here’s an update if I could give this a ZERO today I would Identity control app freezes nothing works Good Luck Love Express VPN but no more it’s like an ex wife when it’s broke just move on !

RodWork

2 months ago

Response from developer

Hello RodWork! We want to investigate the freezing issues you are experiencing with the Identity Defender app on your Apple device. To help our developers understand and resolve this problem, please reach out to our support team with details about your specific device model and iOS version. You can contact us directly at support@expressvpn.com or via live chat at https://www.expressvpn.com/.