White screen
bout to swap to mullvad if all this keeps up.
Response from developer
Hello SlimyRabit360, we are truly sorry to hear that you are encountering a white screen in the Identity Defender app and experiencing connection bugs with our VPN service. This is certainly not the seamless experience we want you to have after subscribing to our two-year plan, and we would love to help get both services running properly to help boost your digital security and improve your online privacy. For the Identity Defender app showing a white screen, this can often be resolved by performing a clean reinstall of the app or clearing your device's app cache. Please also ensure that you are logged in using the credentials associated with your active Advanced or Pro tier subscription, as these are the plans that include our identity protection tools. Regarding the VPN connection routing exclusively to Israel, this can typically be fixed by manually switching your VPN protocol (such as choosing our Lightway protocol) in the app settings, or performing a clean reinstallation of the ExpressVPN app to clear any corrupted network configurations. We would appreciate the opportunity to have our technical specialists look directly into your account and device setup to resolve these issues for you. Please connect with our 24/7 support team via live chat at expressvpn.com or email us at support@expressvpn.com so we can assist you right away. The ExpressVPN Team
Doesn’t work
Does not work
Response from developer
Hi, sorry the verification emails aren't coming through. Please reach out to support@expressvpn.com with the email on your account so the team can look into the code delivery issue. We'll help get you signed in.
Total waste of time
Response from developer
Hello! We are very sorry for the confusion and concern. Please be assured that the official ExpressVPN Identity Defender app does not redirect users to third-party websites like "unmasked.com", nor does it ask for additional payment to view your reports. As you correctly mentioned, Identity Defender is included at no extra charge with our Advanced and Pro subscriptions for U.S. users. It sounds like you may have inadvertently clicked on a third-party ad or a misleading link outside of our official ecosystem. We strongly encourage you to reach out to our support team at support@expressvpn.com or via our 24/7 live chat at expressvpn.com so we can help verify that you have the official app installed and ensure you are safely accessing your included benefits. The ExpressVPN team
Issues
Horrible
Well here’s an update if I could give this a ZERO today I would Identity control app freezes nothing works Good Luck Love Express VPN but no more it’s like an ex wife when it’s broke just move on !
Response from developer
Hello RodWork! We want to investigate the freezing issues you are experiencing with the Identity Defender app on your Apple device. To help our developers understand and resolve this problem, please reach out to our support team with details about your specific device model and iOS version. You can contact us directly at support@expressvpn.com or via live chat at https://www.expressvpn.com/.
