Not reliable
Response from developer
Hello, UPDATE: Dear David, although we do our best, there are technical components that are outside of our control. Like any technical company, we cannot guarantee 100% reliability. Seeing that you first installed the app in 2017, and we've checked in on you about 1,600 times - I think 99% is not bad. As a failsafe, if we do not receive your response for ANY reason (even if your battery is dead), our system still alerts your contacts - so the worst case scenario is a false alarm. I understand you'd also like a service that includes a personal response from an individual, but this is not something we offer. Our system is automated and does not include a human component, as described. Automatically pausing the account is definitely an intended feature requested by many users. Since Apple does not notify us when a user loses their phone or deletes the app, it’s important for us to suspend future false alarms for these cases. We feel it is quite reasonable that users confirm they are OK and are still using the app after we send alerts to their contacts. All the user needs to do is check-in, even if late, so we can send notifications to their contacts that they are alright, and we know to resume service.
It's great...when it works
Response from developer
Hello Christine, we are testing the next version of our app now, and hope to release it within the next few weeks. Please check our FAQ to make sure none of those things are causing your issues, as the app should not be "glitchy", but there are many things in iOS that can interfere with Push Notification delivery, on which we currently rely (future availability of text message check-in/response is also coming). As for the response time increment, that will also be part of the future release, alongside our web-based management system.
Great always but especially now
Response from developer
We're glad you're happy with it. Thank you!
Great customer service
Response from developer
I'm glad it's working for you now. Thank you for the kind review.
Excellent for those who live alone!
The best feature is the customer service. After one update, I had a problem. I contacted the developer, and they immediately contacted me back. They explained how to fix the problem, and it worked beautifully. Having such quick quick and accurate response is worth everything.
Response from developer
It's so nice to hear how the app has impacted your daily life. Thank you for the kind words.









