FACTS Family App User Reviews

Customer Experience

Positive experience12.3% of reviews
Neutral3.2% of reviews
Negative experience84.5% of reviews

~ Based on 375 written reviews from the US App Store.

What users say

Is FACTS Family App Safe?

FACTS Family App has mixed safety signals based on user ratings. AppsHunter Safety Score for FACTS Family App is 68/100.

This assessment is based on 7,963 user ratings, with an App Store average of 3.4/5.

Safety Analysis

58.7% of ratings point to a safe experience
2.0% of ratings suggest some concerns
39.3% of ratings point to a risky experience

~ Based on 7,963 App Store ratings for FACTS Family App.

Is FACTS Family App Legit?

FACTS Family App appears to be a legitimate app. AppsHunter Legitimacy Score for FACTS Family App is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Why do you need to charge?

The app interface is nice for a phone as compared to the website, but it’s crazy that you have to pay a yearly fee to use. Our district is already paying to use the platform, why can’t this be bundled into their cost?

GOOD

GOOD GOOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Horrible

Constantly logs you out, and always asks to update the app Everytime you click the app. Not reliable and very frustrating for those who can’t do anything without it

Suck!!!

App will not allow you to use Face ID to pay for lunch or make payments. Why send only emails to get the code??? Why not text so it’s easier??? Who else will want to pay for MY child’s lunch??? Because if they do LET THEM!!!! It crashes constantly!! It sucks all around!! DO NOT RECOMMEND!! 0/5

Review

This app is a real help to me preparing for tests and quizzes. Would totally recommend to anybody whether they’re a student or adult. - anonymous.

trash

stuck in login loop. save time and just access through safari

Worst app in existence

This apps is so bad I would have rated 0. It just awful, the app constantly ask you for username and password, and most of the times doesn’t remember your existing password or username. If you change the username or password doesn’t update. Always shows “OOPS something went wrong “
Frustrating and annoying. After all is paid application not free. The developers need to improve and make user friendly otherwise is a useless app.
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stupidest app ever

signs me out after every little update so annoying

Good app

Good jus boring

School Help

Super helpful. It made it so much easier to get all of my homework together, no one tests were, and just help me overall school wise.

Errors

Purchased the app for ease to see my child’s progress. I cannot access anything, “error” codes when looking for their lesson plans, etc.

Why is the website free but the app isn’t

I signed in more then 3 times this is so confusing

Love it

Love it

Needs major overhaul

I’m surprised this app has a 3 star average. Not fully responsive. Navigation and interface looks like it is from the early 2000s. Not user friendly. Bounces back and forth between the app and external pages. The fact that you have to pay $5 for the app made me think it was an awesome app. They should refund me my $5 and pay me $5 for the inconvenience of using their app.
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There is a Fee?

It seems like if our school is paying to use the system that families should be able to access the app without an additional paywall.

Annoying

It logs you out all the time and there is always a problem logging back in.

Logs out randomly

The app logged you out randomly. This has been a problem for years.

Love

I luveee it bc it helps me see my grades and my service hours

Terrible 8 years going

My child’s school uses this app for grades, lunch orders, tuition etc. The 2 stars are because the app is visually pleasing and I can generally find what I am looking for. The problem is and has been for 8 years and counting the security. This thing is more locked down than my bank account. It is constantly logging you out of the account. However Face ID has saved my sanity with that “feature”. Its newest blessing is to lock you out after you are logged in and attempting to pay for lunch orders. It claims the username/password is invalid and makes you create a new password. Apple face id for password storage saves the day (again). Hoping high school uses something other than FACTS.
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Can log in without paying

I type in my login info and it takes me to a screen asking if I want to pay, and when I click the X, it takes me back to the login screen. I did it six times before I deleted the app.