stay away!!!
They scheduled 3 same chores for the day on their own. I had weekly subscription for Fridays and they keep changing the days and times withouy any notification. I called numerous times and they would adjust it manually and then next week comes and it is moved again, this week all the sudden i have 3x booked for the same day and no way to cancel after calling, texting for days now. The fairy do inconsistent job, sometimes it is amazing, sometimes i still have a lot of visible hair on the floor cause they probably just do main area and not corners. It is way too expensive for just a center of the room cleaning. Customer support is non-existent at this point.
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No way to cancel scheduled cleaning
There isn’t away to cancel a scheduled cleaning and when do you get on the phone with a customer representative they say there will be charge to cancel that. Things like this should be disclosed and should have to talk to rep to switch from scheduled to on demand cleaning.
SCAM - DO NOT HIRE THIS COMPANY. you won’t be able to cancel
They change your cleaner but if you aren’t happy with the results, they refuse to change the cleaner at your request. Then, if you try to cancel, they designed the app to prevent the capability.
Response from developer
Credit card is required to assure your chosen free time slots and booked visits will be locked especially for you. It is important to note that even though we ask for clients to insert credit card details, the actual charge will be done only after the service was fully delivered. As for Apple Pay option- indeed we are aware and working on a solution.
App functionality
Love the idea and I use them at my apartment but their app functionality is terrible - no matter how many times I exit out and reopen it never moves off of the pink buffering page
Excellent Care
Nataly was fantastic. The bathroom & kitchen needed a deep clean. It sparkled afterwards. Quick & efficient & hard working. Apartment is fabulous.
