Clunky experience
App had me login 3 times today because apparently my password expired. Change password. Had to login. Signed up for multi factor. Had to login yet again (even though I had logged in and cleared the code).
Only to get in to find I can’t message anyone and am forced to call. What bank eliminates the message service?
Only to get in to find I can’t message anyone and am forced to call. What bank eliminates the message service?
Show more
Bill Pay & Transfer
I love the Bill Pay and “Funds Transfer” feature!
DOES NOT WORK! USE ANOTHER BANK!
I keep getting locked out of this app. It was once a couple months but now it is every day. I was locked out literally two seconds after they unlocked it. I love how I was getting no fraud alerts but was being locked out of my account so I get on here to see what is going on and I have NO ACCESS! Then I have to wait two days for them to open so I can get them to unlock my account. I am getting a new bank because this app is nonfunctional. They don’t care or try to solve the issue. It is this app as I can get on my pc and all works good there.
Show more
It is good when it works
The bank can’t tell me why I keep getting locked out of this app. I have to go up to the bank and they can just get me back in but it always happens when they are closed and I have NO ONLINE BANKING until I can go up there. Who knows what is going on with my money. This happens about once a month. This app is near worthless! This app is so bad I am looking for a bank that has 24/7 online banking.
Show more
Customer service
This app is fine and all … but getting ahold of a real person to handle business in emergency is god awful!!!! This used to be the best place on planet to do business with… very disappointing!!
