Family Savings CU User Reviews

Family Savings CU
Family Savings CU
Family Savings Credit Union

Customer Experience

Positive experience54.7% of reviews
Neutral2.3% of reviews
Negative experience43.0% of reviews

~ Based on 86 written reviews from the US App Store.

What users say

Is Family Savings CU Safe?

Family Savings CU appears safe based on user ratings. AppsHunter Safety Score for Family Savings CU is 96/100.

This assessment is based on 9,779 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.4% of ratings point to a safe experience
1.3% of ratings suggest some concerns
2.3% of ratings point to a risky experience

~ Based on 9,779 App Store ratings for Family Savings CU.

Is Family Savings CU Legit?

Family Savings CU appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Family Savings CU is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

FS app

I appreciate the easy access to my account.
Ty

Perfect

Love the app itโ€™s perfect

31 years Iโ€™ve been with this bank

I donโ€™t know how it has a 4.8 it is a 5 for me.
Love family Savings Scottsboro Al.

Here

HAPPY!!!!! ๐Ÿ‘๐Ÿ˜ƒ๐Ÿ‘๐Ÿ˜ƒ๐Ÿ‘๐Ÿ˜ƒ๐Ÿฅฐ

Pauline

Iโ€™m always comfortable greeted and feel like a family member truly at my branch

App Review

This is a great app! Itโ€™s simple to use and itโ€™s easy to find all the info I need to do my banking or to make a payment.

Donโ€™t want a new phone? No app for you!

Following suit with all the other big companies. If one does not have a new phone, or update oneโ€™s old phone (we all know what that does to the battery), FSCU has decided that person gets the finger. In the name of security, they have yet again restricted liberty.

Card has stopped Saturday Night for no reason. Why? Iโ€™ll be finding A New Bank come Monday morning.

Card just stopped. Iโ€™ll be finding NEW BANK ON MONDAY MORNING RIDICULOUS!!!

15 + years!

Customer Service with Family Savings have always been excellent! Always Professional always kind. And I have learned how to properly use the app and I am currently enjoying it. It has been a challenge, but I am grateful! Thank you so much.

Amazing bank

I always have a great experience with Family Savings Credit Union I donโ€™t have any complaints thank you so much family savings for your hard work and taking care of of us

Family Savings

This is amazing bank with amazing customer service!

Easy to Use

I enjoy using the app because it is very user-friendly.

Unable to use because phone number changed

Unable to update number to access account, CU unable to help when called. App is useless now.

Please fix Last update so it will open and stay open

Since newest update, this app wonโ€™t open. It just pops up when I click on it and goes away.

Difficult to Navigate

I have the mobile app on my phone but Iโ€™m unable to locate the feature for a mobile deposit. I have to make my deposits on my iPad. What am I missing? Also, the service isnโ€™t what it used to be. The tellers act as if they are doing YOU a favor. In addition, their appearance is extremely unprofessional. I miss the professionalism FSCU delivered in the past.
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Canโ€™t pay full balance

The app will not let you pay your full balance on one day. You have to pay over two days.

Can not use

I have been trying to log in to my account and I am not able to because of the update my phone is old and only has iso 16.7.12 and the new update needs iso17 I need it to go back so I can use my app again.

Canโ€™t use the app now because of iOS 17 update

Please is there any way to use this app on older phones itโ€™s so frustrating that a lot of apps now you have to have iOS 17 to use.

Bank of choice!

Great service, great people, great place to bank.

Slow and never loads.

it loads with the speed of a turtle in the middle of December. itโ€™s always two days behind. and it used to show the amount between transactions. for a Local app itโ€™s still unacceptable in the year 2025. it needs to be updated .